FedEx

Manager, Customer Service

FedEx • $65K — $123K *
New Lenox, IL 60451In-Person
Transportation
8 - 10 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Bachelor's degree in Logistics or Industrial Engineering preferred.
  • 8+ years of relevant experience required, with high-volume logistics experience emphasized.
  • 5+ years of management/supervisory experience at the departmental level or above.
  • Experience with Six Sigma or Lean methodologies; Green Belt certification is a plus.
  • Strong team-building and leadership skills preferred.

Responsibilities

  • Manage a team of at least two full-time exempt direct reports, focusing on coaching and performance management.
  • Develop and implement departmental policies and programs to enhance operational efficiency.
  • Oversee budget management, ensuring compliance and addressing variances.
  • Enhance customer experience through effective communication tools.
  • Coordinate order management functions to optimize planning and customer satisfaction.
  • Monitor operational productivity goals across all shifts for continuous improvement.
  • Foster a positive company culture and ensure quality and safety objectives are met.

Benefits

  • 401(k) plan with company match after 1 year.
  • Tuition reimbursement program.
  • Holiday pay and accrued paid time off including Vacation and PTO.
  • Medical, dental, vision, and voluntary benefits available on day one.
  • Short-Term and Long-Term Disability coverage after 180 days of service.
  • Paid parental leave for all employees.
Full Job Description
Shift

Monday - Friday - 1st Shift (Day)
Manager, Customer Service

The Manager, Customer Service is a leadership role responsible for driving employee productivity and ensuring successful account operations. This position focuses on tactical execution of daily activities, employee coaching and mentoring, and maintaining strong relationships with internal and external customers and vendors. The manager oversees account order management and customer service functions and serves as a direct interface for customer initiatives and presentations.
Primary Responsibilities
  • Manage at least two full-time exempt direct reports, including hiring, coaching, skills development, recognition, performance management, and disciplinary actions.
  • Plan, organize, staff, direct, and control daily departmental operations; develop and implement policies and programs.
  • Develop and manage departmental budget; ensure compliance and address variances.
  • Enhance customer experience through effective communication tools (e.g., shared drives, websites).
  • Coordinate facility order management functions to ensure efficient planning and customer satisfaction.
  • Monitor and evaluate operational productivity goals across all shifts.
  • Foster and reinforce company culture within the facility.
  • Ensure facility production, quality, and safety objectives are met.
  • Review and validate production and inventory reports for accuracy.
  • Ensure compliance with the Company's Core Excellence Program through regular audits.
  • Manage staffing levels, overtime, and headcount to align with operational budget performance.
  • Lead initiatives to improve inventory accuracy and operational efficiency.
Education and Experience
  • Bachelor's degree in Logistics or Industrial Engineering preferred.
  • Minimum of 8 years of relevant experience required.
  • In lieu of degree, high school diploma or GED with 10 years of relevant experience.
  • Span of control must be at department level or above.
  • Minimum of 5 years of management/supervisory experience in a high-volume logistics environment.
Skills and Qualifications
    • Experience with Six Sigma or Lean methodologies; Green Belt certification preferred.
    • Team-building and leadership experience preferred.
Requirements, Perks, and Benefits (US Exempt)
Physical & Cognitive Requirements (With or Without Accommodation)
      • Ability to follow policies and procedures.
      • Ability to read, write, and interpret information.
      • Ability to add, subtract, multiply, and divide.
      • Ability to use hands to finger, handle, or feel.
      • Ability to sit, walk, or stand for the duration of the shift.
      • Must possess visual acuity to perform essential job functions.
      • Ability to conduct physical tasks with a full range of motion throughout the warehouse environment.
      • Ability to lift/carry items up to 50 pounds.
Perks and Benefits at FedEx Supply Chain (FSC)
      • Competitive Pay: Competitive wages depending on your location and experience, paid bi-weekly for both full-time and part-time opportunities.
      • 401(k) plan with company match after 1 year
      • Tuition reimbursement program
      • Holiday pay and accrued paid time off programs offering both Vacation and PTO
      • Medical, dental, vision, and voluntary benefits available on day one
      • Basic life insurance
      • Basic AD&D coverage
      • Supplemental Life and Supplemental AD&D
      • Short-Term and Long-Term Disability coverage for full-time employees after 180 days of service
      • Paid parental leave for both moms and dads
      • Paid bereavement and jury duty

Note: Pay is based on several factors including, but not limited to, market location and may vary depending on job-related knowledge, skills, education/training, and a candidate's work experience.
Job Disclaimer (US)

Please note that this job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. The Company reserves the right to modify duties or assign additional responsibilities as necessary to meet business needs.
Pay Range

USD $65,108.00 - USD $123,538.00
Pay Transparency

In order to support the Fair Compensation Strategy by the US Govt., HR Dept., clients are required to adhere to "Pay Transparency Law"; in the impacted states; that have mandated the employers to list the salary ranges in Job advertisements or postings for job opportunities and Job promotions.

About FedEx

FedEx Careers

Join the FedEx team today and be part of a company known globally not just for its reliable shipping and logistics solutions, but for its commitment to innovation, diversity, and professional growth. At FedEx, we believe in nurturing a culture that values every team member's contribution, fostering an environment where everyone can thrive.

Opportunities Await

Whether you're seeking your first job or looking to advance your career, FedEx offers a range of job opportunities across various functions. From operations to marketing, technology to management, FedEx is hiring talented professionals eager to push boundaries and lead in the logistics industry.

Work You'll Do

At FedEx, every position contributes to our success and reputation as a leader in the global market. Join us and help redefine the future of logistics through innovation and technology. Our team members are not just employees; they are innovators and leaders who are crucial to our continued growth and leadership in the industry.

Explore Our Diverse Career Paths

FedEx provides a platform for professional development like no other. With a multitude of career paths and positions, you can find the perfect match for your skills and ambitions. From hands-on operational roles to corporate positions, FedEx empowers you to find your fit and excel.

Internship Programs

Kickstart your career with a FedEx internship. Gain invaluable experience, build your resume, and develop professional skills that will serve you throughout your career. Our internships offer a real-world glimpse into high-level projects and day-to-day operations, guided by leadership committed to your growth and development.

Benefits and Culture

FedEx is dedicated to supporting our team members with comprehensive benefits designed to enhance your life both inside and outside of work. We promote a culture of health, happiness, and engagement, ensuring that every team member has access to career development, diversity training, and leadership programs that pave the way for advancement and personal fulfillment.

Join Our Community

Being part of FedEx means more than just having a job—it means being part of a supportive community. Our commitment to diversity, equity, and inclusion is integral to our business strategy and critical to our success. We encourage networking and collaboration, which are key to fostering innovation and driving growth.

How to Apply

Ready to advance your career at FedEx? Explore our current job openings, submit your resume, and prepare for an interview where you can showcase your unique skills and passion. Our hiring process is designed to identify and engage individuals who are ready to make a difference.

Stay Connected

Keep up to date with the latest from FedEx Careers by joining our talent network. Receive personalized job alerts and insider tips that can help you navigate your career journey with FedEx. Discover the exciting and rewarding opportunities that await at FedEx, where every team member is essential to our success.

Search FedEx Jobs

Find the position that aligns with your skills and interests. We look for passionate, curious, creative, and solution-driven team players. Start your journey with FedEx today and be part of something bigger.

Read Careers Blog

Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here.

Job Alert Emails

Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. See what exciting and rewarding opportunities await at FedEx, a company committed to growth, leadership, and innovation.
Learn more about FedEx
Size
228,000 employees
Market Cap
$44.6 billion
Industry
Transportation
Net Income
$2.4 billion
Founded
1973
5 Year Trend
+9.2%
Revenue
$74.7 billion
NASDAQ
FDX
* Ladders Estimates

Similar Jobs

Ad banner background

Get Ready For Your
Next Interview

More Jobs at FedEx

More Transportation Jobs

Find similar Manager, Customer Service jobs:

NationwideNew Lenox, IL