SUMMARY

The Manager of Credit & Collections oversees the full credit lifecycle for the organization, ensuring that credit risk is properly evaluated, accounts receivable are well‑managed, and cash flow remains strong. This role leads credit analysis, collections activities, and customer communication efforts while partnering closely with operations and other finance teams.

RESPONSIBILITIES

       Credit Management

• Develop and maintain standardized credit policies, procedures, and documentation requirements across the enterprise.
• Evaluate customer creditworthiness through financial statement analysis, credit reports, payment history, and risk scoring tools.
• Establish, review, and adjust customer credit limits in alignment with company policies and risk tolerance.
• Monitor customer accounts for early signs of credit deterioration and proactively recommend mitigation strategies to finance and operational leadership.

Accounts Receivable Reporting & Analytics

• Develop and maintain regular collections reports for finance and operational leadership, including A/R agings, DSO trends, and delinquency trends.
• Partner with other accounts receivable team members to ensure accurate data if feeding all reports.
• Lead regular review meetings with finance and operational leadership to discuss high-risk accounts and action plans, and ensuring follow-up items are fully executed.
• Assist the accounts receivable team with investigating billing discrepancies, short‑pays, and disputes.
• Identify trends driving late payments, adjustments, disputes or write-offs and assist with root-cause analysis
• Partner with IT team to identify automation or system improvement opportunities
• Lead the semi-annual process to determine A/R reserve rates in compliance with U.S. GAAP.

Lender Reporting

• Prepare and/or review bi-weekly funding release reports and monthly certification reports for A/R backed borrowings

Customer Interaction

• Serve as the primary point of contact for customers regarding credit terms, payment expectations, and account status.
• Build strong relationships with customers while maintaining firm adherence to credit and payment policies.
• Partner with finance and operational leadership to support order release decisions, credit holds, and account escalations.
• Partner with internal and/or external legal counsel and/or third-party collection agencies for problematic accounts
• Manage accounts involved in bankruptcy filings (Chapters 7, 11, and 13), including coordinating claims submissions, monitoring court proceedings, and ensuring compliance with applicable legal and regulatory requirements.
• Performs additional duties as requested by management

REQUIREMENTS AND EXPERIENCE

Required

• Bachelors degree in Finance, Accounting, Business, or related field.
• 5+ years of experience in credit, collections, or accounts receivable management.
• Strong analytical skills with the ability to interpret financial data and assess risk.
• Excellent communication and negotiation abilities.

Preferred

• Experience managing a credit or collections function.
• Knowledge of healthcare and/or healthcare staffing
• Familiarity with credit insurance, lien rights, or trade credit instruments.
• Experience with Workday ERP system

Success in This Role Looks Like

• Consistently low pastdue balances and improved DSO.
• Clear, proactive communication with customers and internal partners.
• Welldocumented credit decisions aligned with company risk strategy.
• A function that is efficient and continuously improving.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

• Ability to use sensory skills to effectively communicate and interact with other employees and the public through use of the telephone, email, video conference and face to face contact
• Ability to use manual dexterity, visual acuity and hearing acuity to effectively use and operate office related equipment such as but not limited to a computer, copier, scanner, camera, phone, headset, keyboard and mouse
• Ability to sit for extended periods of time at a keyboard and workstation with low periods of reaching and standing
• Ability to lift up to 15 pounds at times

Compensation Range

Benefits include: health, dental, vision, FSA/HSA, company-paid life insurance, 401K with discretionary match, paid time off, paid parental leave, and tuition reimbursement.

Job will remain open until position is filled.