Manager, Corporate ServicesFull time permanentOttawa, Ontario Canada1 vacancyHybrid roleReporting to the COO/CFO, you'll have the opportunity to shape and strengthen how our organization operates as Manager, Corporate Services. You'll lead a diverse portfolio, from facilities and events to health and safety, business continuity, and risk management, ensuring everything runs seamlessly and meets high standards.
In this role, you'll guide a team and collaborate with external partners, oversee budgets and contracts, and help enhance the programs and services that support our day-to-day operations. With a focus on continuous improvement, you'll play a key part in evolving how corporate services are delivered across the organization.
What you'll do- Provide leadership and strategic oversight for the planning and execution of internal and external events and meetings, strengthen practices, vendor coordination, and service delivery to ensure a high-quality and consistent experience.
- Oversee event-related procurement and contracts, including RFP development, vendor selection, and contract approvals.
- Lead, coach, and mentor the Corporate Services team, fostering a culture of accountability, collaboration, and continuous improvement.
- Provide strategic oversight of building systems and infrastructure (e.g., HVAC, electrical, mechanical), with execution supported by the Building Operator and external service providers.
- In-coordination with the Building Operator, oversees contracted and in-house services (e.g., maintenance, security, parking, landscaping) to ensure high service levels, compliance, and cost-effectiveness.
- Act as the Corporate Services lead for the Annual Meeting, providing end-to-end leadership of planning, logistics, and execution.
- As required, lead facilities-related projects, including renovations and workspace enhancements, ensuring effective planning, communication, and delivery.
- As required, guide space planning initiatives and office moves.
- Provide oversight of reception, shipping/receiving, and associated front-line services to ensure consistency, professionalism, and adherence to procedures.
- Set fiscal goals in collaboration with the COO/CFO, manage budgets, and oversee performance management processes.
- Co-chair the Joint Health and Safety Committee and the Emergency Warden Committee.
- Act as a member of the Emergency Response Team (ERT).
- Lead the organization's Emergency Preparedness and Business Continuity Program, including ongoing maintenance and continuous improvement.
What you need to succeedExperience- 8-10 years' experience in corporate services, with demonstrated experience in facilities management, vendor oversight, and procurement
- Minimum of 5 years' experience in people leadership, including direct supervision of staff, performance management, coaching and development, and responsibility for workforce planning and resourcing
- Experience operating in a fast-paced environment, with the ability to manage multiple priorities, projects, and deadlines simultaneously
- Demonstrated ability to work effectively under pressure, including responding to competing demands and time-sensitive issues
Technical Skills - Knowledge of facilities management principles, including building systems, preventive maintenance, and service contract oversight
- Knowledge of applicable health and safety legislation and standards, including the Ontario Occupational Health and Safety Act and related regulations
- Knowledge of risk management and business continuity principles, including emergency preparedness and continuity of operations planning
- Proficient with MS Office suite
- Project management knowledge is an asset
- Experience using space planning software is an asset
- Skilled using financial accounting software is an asset
Competencies- Ability to work well under pressure
- Ability to prioritize and work in busy environments
- Ability to deal with ambiguities of a rapidly changing environment
- Forward thinking with an ability to foster a climate of innovation and continuous improvements
- Great attention to detail and accuracy
- Strong analytical and critical thinking skills
- Excellent interpersonal skills
- Highly motivated, proactive, service oriented and dependable
Education- Degree in Business Administration, Facilities or Project Management, or a related discipline
- Asset: Project Management Professional (PMP) or Facilities Management Professional (FMP)
Language- Advanced oral and written skills in English are required, with oral and written skills in French considered an asset
The perks- A defined benefit pension plan.
- A complete benefit package your first day on the job.
- Three weeks' vacation right off the bat.
- A company paid holiday closure in December - our gift to you!
- A 35-hour work week.
- Compressed and telework programs.
- Free onsite parking - any day, any time.
- Free virtual Mobility and Strength & Conditioning, Zumba and Yoga classes
Visit our Careers page to discover what sets us apart and how we cultivate an environment where employees thrive. 
