MANAGER, CORPORATE COLLECTIONS

Posting Start Date: 9/29/26

Job Opening Number: 107284
Job Requisition Number: 542
Number of Positions: 1
Job Type: Management and Administration
Job Code: Manager 7, 35
Department: CORPORATE SUPPORT SERVICES
Division: Finance
Hiring Salary Range: $117,414.00 - $132,091.00 per annum
Job Grade: 007
Job Status and Duration: Full Time (FT), Regular (R)
Hours of Work: 35 Hour work week
Location: City Hall
Posting Date: 09/29/2026
Closing Date: 10/21/2026

Notice to Internal Applicants: To ensure your application is processed as internal, please submit your application using your City of Brampton work email address.

External and internal applicants are now being considered.

POSITION DUTIES:

Reporting to the Senior Manager, Revenue, responsible for the management and direction of all collection activities for defaulted Provincial Offence Act (POA) fines, non-parking Administrative Monetary Penalty (AMPS), tax accounts in arrears, and miscellaneous receivables owed to the City. In addition, this position is responsible for all administrative aspects of the Tax Collection, POA, and General Receivables sections. This individual provides leadership, strategic direction, and overall staff development within the Corporate Collections area. The individual will be required to either personally represent the Corporation or co-ordinate representation in dealings with external agencies, various clients, legal proceedings and appeal hearings. Provides direction, guidance and skills development to non-union and union staff.
• Manage all operational and administrative aspects of the tax arrears, defaulted POA fines, Non-parking AMPS and general accounts receivable billing and collection processes including supervision, hiring, guidance and direction of staff;
• Review and initiate staff development activities;
• Monitor/ coach area supervisory staff to ensure that proper priorities and service levels are established and maintained;
• Recommend, plan, develop and implement new or innovative procedures to improve efficiency and the overall success of collection activities;
• Recommend and implement changes to Corporate Policies and Standard Operating Procedures as required;
• Provide leadership to ensure high productivity to realize corporate priorities;
• Manage debt collection activities undertaken by both internal staff and on behalf of the City by external service providers, such as collection agencies and bailiffs;
• Ensure accuracy of commissions paid to external collectors;
• Ensure that all collection activities are compliant with applicable legislation, Municipal Act, City policies and By-laws, and Memorandum of Understanding with the Ministry of the Attorney General for POA fine activities;
• Manage the Tax Sale process in strict compliance with the requirements of the Municipal Act, Ontario Regulations, and court precedent;
• Represent the Department/City in meetings with internal and external customers, suppliers, tribunals, legal proceedings, professional associations, and municipal and provincial governments;
• Responsible for the accuracy and balance of the Accounts Receivable system ;
• Ensure a proper system of internal controls are in place for entries to TXM 2000 tax system, CAMS, the Integrated Court Offences Network (ICON), the Accounts Receivable system and related General Ledger entries;
• Review and authorize cheque requisitions and reconciliations for the distribution of the POA fines collected on behalf of other municipalities and government agencies;
• Responsible for the approval and posting to the general ledger of journal entries for POA revenue and general accounts receivable.
• Review doubtful accounts and make annual financial provision for doubtful allowance in the general ledger.
• Responsible for identification of uncollectable accounts (POA, property tax and general accounts receivable) and preparation of Council reports for write-off of accounts.
• Prepare reports as required for Council information and approval
• Prepare and monitor the annual budget for all accounts under Corporate Collections responsibility.
• Prepare related schedules of annual Financial Information Return (FIR) as needed;
• Establish and maintain a high level of professional customer service in balance with effective collection processes;
• Responsible for managing the procurement process (Request for Proposal, Request for Quote) and administer contracts with external vendors related to the operation of the Collections unit.
• Collaborates with systems administrators and vendors in preparation of business requirements, testing and deployments of any new software for the Collections unit.
• Establish and maintain a high level of professional customer service in balance with effective collection methods;
• Provide assistance/backup to Supervisor of Tax Collection and Collections Group Leader as required;
• Ensure that records retention is in compliance with legislative and by-law requirements.

SELECTION CRITERIA:

EDUCATION:
• Post secondary degree in Business Administration or other relevant discipline.

EXPERIENCE:
• 5 years senior supervisory experience in a unionized environment
• Collection experience is required

OTHER SKILLS AND ASSETS:
• Completion of a CPA designation (CA, CMA, CGA) is considered an asset
• Sound knowledge of The Municipal Act with exceptional understanding of Taxation and Tax Collection requirements
• Knowledge of public sector operations and PeopleSoft financials modules are an asset
• Excellent organizational skills with acute attention to detail
• Exceptional communication skills along with superior report writing, performance and work record.

Additional Information

Interview: Our recruitment process may be completed with video conference technology.

**Various tests and/or exams may be administered as part of the selection criteria.

As part of the corporation's Modernizing Job Evaluation project, this position will undergo an evaluation which may result in a change to the rate of compensation. Any changes affecting this position will be communicated as information becomes available.

If this opportunity matches your interest and experience, please apply online by clicking the apply now button by 10/21/2026 and complete the attached questionnaire.