TITLE: Manager Continuous Improvement Center of Excellence JOB LOCATION: 350 Campus Drive, Marlborough, MA 01752 DUTIES The Manager Continuous Improvement is a role in the BJ's Shared Service organization charged with supporting a continuous improvement COE (center of excellence), partnering with the business and supporting functions to drive a standardized approach (leveraging lean six sigma methodologies) to deliver maximum ROI through business process improvement initiatives. This position is responsible for coaching the business to achieve its strategic CI goals through the implementation and execution of BJ's CI program across all functions in partnership with the Director of CI. Establishing best practices tools and methods, capability building via a training roadmap and mentorship for different CI roles, portfolio management via a centralized system, measurement and reporting as well as reward & recognition, leveraging change management techniques are the core elements of the role. The role will: • Grow BJ's CI utilization across the organization working in collaboration with functional leaders 'CI Champions' to assure all levels understand/execute the BJ's CI strategy. • Partner with Director, CI to champion development of an BJ's roadmap through strategic planning, aligned to deliver on BJ's HLO's, that translate into measurable yearly targets and action plans. • Assist in developing action plans to improve KPIs; track progress via daily management and deploy problem-solving where required. • Build and maintain a Kaizen funnel (project portfolio) across the organization, prioritized to drive impact on critical KPIs aligned to HLOs. • Ensure successful kaizen events by installing and ensuring compliance with the kaizen process, including the planning of kaizens, kaizen execution, sustainment of kaizen events, and results. • Utilize change management to influence BJ's activities within CSC, Clubs and with our partners • Utilize and implement CI operating model to define and execute short and long-term strategies and actions. • Utilize a hands-on approach in working with members to promote and deploy sustainable continuous improvement activities. • Provide project management and leadership to implement pilots and the ongoing rollout of new continuous improvement plans. • Properly engage, collaborate, and influence all functions to ensure the continuous improvement strategy is understood and is sufficiently supported by the appropriate stakeholders. • Provide change management leadership to ensure we achieve and sustain our targeted performance levels. • Develop a CI playbook including identification and documentation of best practices, development and delivery of training material, and documentation and communication of case studies. • Benchmark and incorporate "Best Practices" across the business and facilitate leadership sessions. REQUIREMENTS: Master's degree in Business Administration, Operations Engineering, or foreign equivalent or related field, plus 4 years of experience as a Continuous Improvement Specialist, Process Engineer or related; 4 years experience must include advanced continuous improvement methodologies including PFMEA, statistical capability analysis, implement improvements to operational processes, Six Sigma tools & Lean practices, support multi-year manufacturing and process development roadmaps, while simultaneously executing near-term initiatives related to design transfer, process readiness, and operational scalability aligned with long-term business and program objectives, diagnosed complex issues spanning process design, material performance, equipment capability, documentation gaps, and training compliance, applying both technical analysis and business judgment to implement corrective action, manage multiple large-scale, cross-functional initiatives concurrently, developed analytical models, dashboards, and performance metrics to support business case development, capacity planning, and operational tradeoff analysis; Experience may be gained concurrently. Wage range - $125k - $140k. This is a hybrid role. Tuesday through Thursday are in-office days at BJ's Club Support Center in Marlborough, MA and Monday and Friday are remote days. We recognize the growing role of AI tools, including ChatGPT, and value familiarity with them. That said, we want to hear from your authentic self. Your application should reflect your own skills, experiences, and insights rather than AI-generated responses.