KeyBank

Manager, Commercial Card and Merchant Risk

KeyBank • $96K — $181K *
US-Anywhere
+ 3 other locationsRemote
Finance & Insurance
5 - 7 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Bachelor’s degree required
  • Minimum 5 years industry experience in Payments or similar industry
  • Minimum 5 years Risk Management experience, preferably in merchant services
  • Knowledge of risk management best practices related to compliance, AML, credit, and operational risk within payments
  • Issuing or acquiring experience with card networks and familiarity with card network rules preferred
  • Experience managing Fintech/SaaS vendor relationships preferred
  • Proficiency with Microsoft Office, specifically PowerPoint and Excel (pivot tables, etc.)

Responsibilities

  • Partner with Product teams to assess risks of product changes and develop control environments
  • Collaborate with business partners to enhance Key's risk and control environment in response to regulatory changes
  • Work with risk management to maintain compliance with bank-wide policies and procedures
  • Evaluate the risk impacts of new initiatives in conjunction with Product Management and Business Development
  • Promote awareness of risk management framework within the Commercial Bank
  • Establish reporting processes using internal data and regulatory guidelines
  • Stay up-to-date with regulations impacting product services and present findings as necessary

Benefits

  • Flexible work options with a hybrid requirement for on-site work in specific locations
  • Eligibility for incentive compensation including production or discretionary incentives
  • Supportive team environment with a focus on collaboration
  • Access to professional development opportunities
  • Health and wellness benefits aligned with employee well-being
Full Job Description

Location:

127 Public Square, Cleveland Ohio

Location: Cleveland, OH or Buffalo NY; Cleveland OH, preferred.

  • Hybrid Requirement (if within specific cities): Selected candidate resides in Key Bank footprint are expected to work on-site 3 days per week at the nearest KeyBank office (non-branch location).

  • Remote Option: If the selected candidate lives outside of KeyBank’s geographic footprint, the position will be considered fully remote.

  • Open to those residing in the United States.

  • Working within East coast hours required

JOB BRIEF (PURPOSE)

The Product Risk team within Commercial Bank is responsible for the governance and tactile execution of owning and managing risk, optimizing risk and return, and enabling sound growth with speed for the business. As part of this team, the Manager - Commercial Card and Merchant Risk has responsibility for assessing risk implications of new initiatives and enhancements to existing products, continuous improvement of the risk and control environment and maintaining oversight and reporting as required across Key’s Commercial Card, AP automation and Merchant Services products. This also includes understanding regulatory impacts, industry perspective and Key’s own risk policies. The role requires an individual who demonstrates the ability to influence others, build meaningful relationships across the organization, act with a sense of urgency, and has solid communication skills.

ESSENTIAL JOB FUNCTIONS

  • Partner with Product across Merchant Services and Card Issuing/AP Automation to assess the inherent risk of product changes, both for new development and enhancements to existing products and services and to develop an appropriate control environment to manage the business within Key’s risk appetite
  • Collaborate with line of business partners to identify opportunities or areas requiring enhancements to Key’s risk and control environment to proactively address regulatory or environmental changes
  • Partner with 2nd line of defense risk management to maintain risk requirements in bank-wide policies and procedures
  • Partner with 1st line Product Management and Business development to assess the risk impacts of new initiatives and appropriate controls and procedures to mitigate
  • Develop awareness and understanding of risk framework throughout Commercial Bank
  • Establish reporting leveraging internal data, benchmarks, and industry/regulatory guidance
  • Maintain and understanding of regulations, regulatory guidance and network rules impacting supported products, including changes and trends in regulatory policies
  • Create presentations and present as required
  • Provide assistance and support to internal partners around risk related issues
  • Use a continuous improvement mindset to improve risk identification, mitigation, and process efficacy

REQUIRED QUALIFICATIONS

Education

  • Bachelor’s degree required

Work Experience

  • Minimum 5 years industry experience in Payments or similar industry
  • Minimum 5 years Risk Management, within merchant services/merchant acquiring highly preferred
  • Demonstrate an understanding of risk management best practice related to compliance, AML, credit, and operational risk within payments
  • Issuing or Acquiring side experience with card networks and familiarity with card network rules (Preferred)
  • Experience overseeing Fintech/SaaS vendor relationships (Preferred)

Skills

  • Excellent written and oral communication, interpersonal, and organizational skills
  • Proven ability to build strong collaborative relationship with internal partners throughout the organization including business development teams, operations, compliance, and all other areas of risk
  • Embrace a client-focused
  • Have desire to work in a team environment and willingness to backup team members as needed
  • Be self-motivated and results-oriented, with a positive mind-set work ethic
  • Be able to function effectively under pressure
  • Proficiency with Microsoft Office software, including PowerPoint, Excel (pivot Tables, Etc.) and Tableau

CERTIFICATIONS

  • Certified Anti-Money Laundering Specialist Certification (CAMS) (Preferred)
  • Accredited ACH Professional Certification (AAP) (Preferred)

COMPENSATION AND BENEFITS

This position is eligible to earn a base salary in the range of $96,000.00 - $181,000.00 annually. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes eligibility for incentive compensation which may include production, commission, and/or discretionary incentives.

Please click for a list of benefits for which this position is eligible.

Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.

Job Posting Expiration Date: 09/07/2026 #LI-Remote

About KeyBank

Shockingly, nearly 9-in-10 people who get their real estate license in America fail. We're solving that problem; And doing it while increasing profitability for the brokerage. Through technology, business automation, and a team approach we have created a system where agents focus solely on working with clients and closing deals.

KeyBank Careers

Joining KeyBank means stepping into a world of professional growth and innovation, where job opportunities abound in an environment that values leadership, diversity, and forward-thinking. As a member of our team, you will be part of a company that's committed to empowering your career journey while contributing to the financial wellness of our communities.

Work You'll Do

At KeyBank, we're not just in the business of banking; we're in the business of helping individuals and communities thrive. By joining our team, you will have the chance to be part of a culture that celebrates diversity and fosters leadership and professional development. Whether you're looking for a position in customer service, IT, finance, or management, KeyBank offers a variety of roles suited to your skills and career aspirations.

Innovate and Lead

KeyBank stands at the intersection of finance and innovation. Our employees are encouraged to lead with creativity and integrity, driving solutions that make a real difference. With a focus on digital transformation and sustainable growth, your work at KeyBank will challenge the status quo and encourage you to explore new ideas.

Grow Your Career

Career growth at KeyBank is not just a possibility—it's a priority. We are dedicated to your professional development through comprehensive training programs, leadership workshops, and continuous learning opportunities. Our commitment to your growth is matched by our dedication to inclusion, ensuring all voices are heard and valued.

Be Part of a Great Team

Our team at KeyBank is our strongest asset. We believe in using our collective skills to foster an environment of innovation and collaboration. Join us and connect with colleagues who are just as passionate and driven as you are. Through teamwork, we achieve exceptional results and push the boundaries of what's possible in the banking sector.

Internship and Employment Opportunities

For those starting their careers, KeyBank offers robust internship and employment opportunities that provide a solid foundation in the financial industry. Interns at KeyBank gain hands-on experience, beneficial networking connections, and insights into our day-to-day operations, setting the stage for a successful career.

Benefits and Culture

KeyBank is committed to offering benefits that enhance your life and well-being. From healthcare to retirement plans, and flexible working conditions, we ensure our employees are well taken care of. More than just benefits, our company culture is built on respect, integrity, and accountability—values that guide us in making a positive impact on our clients and communities.

Join Our Team

Explore the job opportunities at KeyBank and find the right fit for your skills and interests. We are continuously hiring and looking for individuals who are curious, innovative, and ready to make a difference. Prepare your resume, ace your interview, and join a team that's dedicated to your success and to transforming the landscape of banking.

Stay Connected

Keep up to date with the latest career tips, industry insights, and company news by following our careers blog. Personalize your experience by subscribing to job alert emails tailored to your preferences, and discover the exciting and rewarding career opportunities that await at KeyBank.

Search KeyBank Jobs

Ready to take the next step in your career? Search open positions at KeyBank that match your skills and interests. We look for passionate, creative, and solution-driven team players who are ready to grow and succeed in a dynamic and supportive environment.

SEARCH KEYBANK JOBS

Join KeyBank and be part of a company where your career is as important to us as it is to you. Together, let's unlock opportunities for growth, innovation, and meaningful impact in the financial world.
Learn more about KeyBank
Size
17,110 employees
Market Cap
$16 billion
Industry
Finance & Insurance
Net Income
$1.3 billion
Founded
1825
5 Year Trend
+5.6%
NASDAQ
KEY
* Ladders Estimates

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