Summary: The Desktop Support Manager is responsible for providing IT users with desktop equipment and support, determining user needs, and incorporating them into the design and overall plan for desktop support. This role involves hardware and software planning, vendor selection, acquisition, Tier 2 problem resolution, setup, integration, testing, and installation. The manager works with supported organizations to establish performance metrics to ensure needs are being properly met and shares these results with users.
Responsibilities:- Provide IT users with desktop equipment and support, addressing and incorporating user needs into support plans.
- Manage hardware and software planning, vendor selection, acquisition, Tier 2 problem resolution, setup, integration, testing, and installation.
- Work with organizations to establish and monitor performance metrics, ensuring needs are met and sharing results with users.
- Organize and coordinate activities related to the installation, deployment, and upgrade of software, hardware, and network facilities.
- Evaluate and implement techniques for increasing user desktop productivity.
- Manage a team responsible for desktop support functions, frequently reporting to senior IT management.
Required skills:- Bachelor's Degree in Computer Science, Information Systems, or related field, or equivalent work experience.
- Minimum of 7 years of IT work experience, including managing teams responsible for desktop support functions.
- Experience managing support operations in a 24x7, multi-site environment.
- Proficiency in budgeting, expense management, and contract management.
- Middle level management experience in PC/desktop support and maintenance functions.
- Experience mentoring supervisors, project leaders, and technical staff.
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Why Work with UsAt Cook Systems, we don't just offer jobs-we build futures. Our people are at the heart of everything we do, and we're committed to supporting you with benefits that deliver real security, flexibility, and growth from day one.
- Your Health, Your Way: Choose from two comprehensive medical plans through Blue Cross Blue Shield, with dental and vision coverage included. With access to one of the nation's largest provider networks, you'll have quality care wherever life takes you.
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- Extra Protection When You Need It: Our Health Gap Insurance through Sun Life helps cover unexpected costs, so you're never caught off guard.
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At Cook Systems, you're not just an employee-you're part of a team that values ideas, celebrates results, and grows together. Here, your impact is visible, your contributions are valued, and your career has room to thrive. Ready to be part of something bigger? Let's build the future together at Cook Systems.
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