Fiserv

Manager, Client Implementations

Fiserv • $90K — $151K *
Lincoln, NE 68516In-Person
Finance & Insurance
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 6+ years leading implementation within technology, payments, or financial services.
  • 2+ years managing teams or 4+ years as a technical/project lead.
  • Experience managing project deliverables through the entire lifecycle.
  • Proficient in evaluating technical requirements and resolving implementation issues.
  • Strong communication skills for reporting status and risks.
  • Skilled with Microsoft Office tools, especially Excel for analysis.
  • Bachelor's degree or equivalent education and experience.

Responsibilities

  • Lead a team for transfer and deconversion implementations on the Optis platform.
  • Manage team development through coaching and performance feedback.
  • Assign and prioritize work while monitoring progress against timelines.
  • Collaborate with clients and teams to execute implementation activities.
  • Oversee requirements, data migration, and production readiness.
  • Monitor adherence to processes, controls, and delivery standards.
  • Identify risks and escalate concerns to ensure successful delivery.

Benefits

  • Fuel Your Life program for holistic well-being support.
  • Generous vacation and paid holiday policies.
  • Access to no-cost mental health support.
  • Employee recognition program with redeemable rewards.
  • Eight Employee Resource Groups for diverse networking.
  • Opportunities for professional development and internal mobility.
  • Comprehensive medical, dental, and vision insurance from day one.
  • 401k match and discounted stock purchase options.
  • Tuition assistance program for ongoing education.
  • Paid leave for parental and military responsibilities.
Full Job Description
Job Title
Manager, Client Implementations

About your role:

You will lead a team that delivers transfer and deconversion implementation services within the Card Issuing organization. You will partner with clients, project managers, product owners, and technology teams to execute portfolio movement activities on the Optis processing platform. Your work will support delivery execution, risk management, operational consistency, and client outcomes across the implementation lifecycle.

What you'll do:
  • Lead a team of technical analysts and programmers supporting transfer and deconversion implementation activities within the Optis processing environment.
  • Manage and develop team members through coaching, performance feedback, goal setting, workforce planning, and ongoing development activities.
  • Assign work, establish priorities, monitor deliverables, and ensure execution aligns with established timelines and service expectations.
  • Partner with project managers, clients, product owners, and technology teams to plan and execute implementation activities from initiation through closure.
  • Oversee portfolio transfer and deconversion efforts, including requirements review, data migration, file delivery, testing, conversion support, and production readiness.
  • Monitor implementation progress, provide status updates, and ensure adherence to established processes, controls, and delivery standards.
  • Identify risks, issues, and dependencies, drive resolution activities, and escalate concerns as needed to support delivery outcomes.
  • Serve as a client-facing leader and drive continuous improvement across implementation tools, controls, and delivery practices to improve efficiency, quality, and client experience.


Experience you'll need to have:
  • 6+ years of experience leading complex implementation, conversion, technical operations, or project delivery work within a technology, payments, or financial services environment.
  • 2+ years of experience managing and developing teams, or 4+ years of experience serving as a technical lead, project lead, or team lead.
  • 6+ years of experience managing deliverables across the project lifecycle, including planning, execution, issue management, and project closure.
  • 6+ years of experience evaluating technical requirements, supporting solution delivery, and resolving implementation issues using structured analysis.
  • Experience communicating project status, risks, issues, and business impacts to clients, team members, and leadership.
  • Experience using Microsoft Office tools, including Excel, to support reporting, analysis, and delivery tracking.
  • Bachelor's degree and/or equivalent combination of education, work history and military experience.


Experience that would be great to have:
  • Experience supporting Fiserv Optis or other card processing platforms.
  • Experience in credit card issuing, payment processing, or financial services.
  • Experience supporting portfolio transfers, conversions, deconversions, or large-scale client migrations.
  • Experience improving implementation processes, operational controls, or service delivery models in a regulated environment.


How you'll work:
  • This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help support onboarding, teamwork, and overall productivity.
  • This role requires use of a computer and audio equipment.
  • This role may require support during non-standard hours based on implementation schedules and client activities.


Travel: This role requires occasional travel (up to 10%).

Sponsorship:

You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

Benefits at Fiserv:
  • Fuel Your Life program to support your physical, financial, social, and emotional well-being.
  • Paid holidays and generous time away policies.
  • No-cost mental health support through Employee Assistance Programs.
  • Living Proof program to recognize your peers' extra effort with points redeemable for rewards.
  • Eight Employee Resource Groups to foster a collaborative culture and expand your network.
  • Unparalleled professional growth with training, development, and internal mobility opportunities.
  • Medical, dental, vision, life, and disability insurance options available from day one.
  • Retirement planning including 401k match and discounted shares with the Employee Stock Purchase Plan.
  • Tuition assistance and reimbursement program.
  • Paid parental and military leave.


Salary Range
$90,000.00 - $151,200.00

These pay ranges apply to employees in New Jersey and New York. Pay ranges for employees in other states may differ.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

For incentive eligible associates, the successful candidate is eligible for an annual incentive opportunity which may be delivered as a mix of cash bonus and equity awards in the Company's sole discretion.

Thank you for considering employment with Fiserv. Please:

  • Apply using your legal name
  • Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

About Fiserv

CashEdge(R) provides infrastructure that global financial institutions rely on to extend their online channels and enhance customer profitability. CashEdge delivers secure Online Money Movement and Advanced Account Aggregation platforms that power specialized retail banking and advisor applications. These proven solutions enable CashEdge's clients to create compelling online offerings that attract customers, generate revenues, and reduce costs. CashEdge serves top-tier financial institutions around the world. Clients and partners include Vanguard, RBC Financial Group, CIBC, Yahoo! Finance, Digital Insight, First Data, TD Canada Trust, NYCE, Laurentian Bank, Financial Fusion and Corillian. CashEdge has offices in New York and Silicon Valley.

Fiserv Careers

Join the Fiserv team today and be part of a dynamic company known for innovation, leadership, and a commitment to the professional growth of its employees. At Fiserv, we offer more than just job opportunities; we provide a platform where skills are honed, leadership is cultivated, and career aspirations are achieved. Work You’ll Do At Fiserv, we are constantly on the lookout for talented individuals eager to thrive in a culture that fosters growth and diversity. Our team is composed of professionals who lead the way in financial services technology. By joining us, you will collaborate with some of the brightest minds in the industry, working together to solve complex challenges and deliver innovative solutions that impact millions of people every day. Explore Our Job Opportunities Whether you're seeking an entry-level position or a more senior role, Fiserv offers a range of career paths in areas such as software development, project management, financial analysis, and client services. Our hiring process is designed to identify and attract individuals who are not only technically proficient but who also embody our values of integrity and responsibility. Internship Programs Kickstart your career with a Fiserv internship. Our internships provide invaluable workplace experience and networking opportunities that often lead to full-time employment. As an intern, you’ll gain hands-on experience while working on meaningful projects that directly contribute to the company’s goals. Benefits and Culture Fiserv is committed to the well-being and continuous development of our employees. We offer competitive benefits including health, dental, and vision insurance, as well as opportunities for professional development through leadership training and diversity programs. Our culture is one of inclusion, where every team member is valued and has the opportunity to contribute to our success. Career Growth and Development We believe in nurturing the potential of our employees through career development initiatives and continuous learning opportunities. At Fiserv, you will find a supportive environment where you can grow your career through on-the-job experiences, mentoring, and formal training. Stay Connected Join Our Team Search open positions that match your skills and interests. We look for passionate, curious, creative, and solution-driven team players. Start your journey with Fiserv today and help shape the future of financial services. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at Fiserv. Explore, innovate, and grow with Fiserv. Let your career journey begin here, where you can make a real difference in the world of finance.
Learn more about Fiserv
Size
44,000 employees
Market Cap
$63.4 billion
Industry
Information Technology
Net Income
$958 million
Founded
1984
5 Year Trend
+24.1%
Revenue
$14.8 billion
NASDAQ
FISV
* Ladders Estimates

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