Job DescriptionManager, Care Team OperationsThis role is responsible for driving team performance, operational efficiency, and high-quality member care by leading a team of
10-15 Lead Care Managers (LCMs) and collaborating cross-functionally with clinical, operational, and administrative partners.
Primarily remote role (approximately 85%) with occasional in-field and in-office responsibilities as needed.
What You'll DoTeam Leadership & Development- Supervise, coach, and develop a team of Lead Care Managers (LCMs)
- Conduct regular 1:1s, performance reviews, and training sessions
- Support onboarding and ongoing staff development
- Address performance concerns and implement improvement plans
Care Operations & Workflow Management- Oversee daily workflows, caseload distribution, and scheduling
- Ensure timely member outreach, engagement, and care plan completion
- Maintain high standards of operational execution across the team
Performance & Reporting- Own and drive team performance against key KPIs (engagement, timeliness, care plan completion)
- Track, analyze, and report on team metrics using tools like Power BI
- Use data to guide decision-making and improve outcomes
Cross-Functional Collaboration- Partner with clinical teams, Member Engagement, Quality, Billing, and Operations
- Resolve escalated member or team issues
- Support initiatives that improve care coordination and member outcomes
Process Improvement & Compliance- Support workflow enhancements and operational initiatives
- Ensure compliance with clinical, regulatory, and company standards
- Maintain accurate and timely documentation in eClinicalWorks
RequirementsWhat You BringExperience- 3+ years in healthcare operations, care management, or case coordination
- 2-3 years as a Lead Care Manager (LCM) or equivalent role strongly preferred
- At least 1 year of people leadership or team supervision
- Experience in ECM, CalAIM, or value-based care environments preferred
Skills- Strong leadership, coaching, and team development capabilities
- Experience managing care management workflows, caseloads, and team productivity
- Data-driven mindset with ability to interpret KPIs and dashboards
- Excellent communication and cross-functional collaboration skills
- Ability to operate in a fast-paced, evolving environment and drive structure within ambiguity
- Proficiency with eClinicalWorks, Power BI, Microsoft Office, and Google Workspace
Education & Credentials- Bachelor's degree preferred (Healthcare Administration, Social Work, Nursing, or related field)
- Active clinical license (LVN, RN, LCSW) OR equivalent LCM experience
BenefitsWhy Join HHNJoin a mission-driven organization dedicated to delivering high-touch, coordinated care to high-need populations. This role offers the opportunity to lead impactful teams, drive operational excellence, and improve outcomes for underserved communities.
