We are looking for a leader who is passionate about health and well-being for the members we serve. As Manager, Care Management, you will lead a team of clinical professionals who provide telephonic outreach, assistance and care management to our Special Needs Plan members. We are looking for someone who can communicate with all levels of the organization and motivate team members to meet all established goals.
This is a Remote opportunity, and the schedule is Eastern Standard Time business hours.
This is an opportunity to use your care management knowledge and leadership to support the performance and professional growth of the department. You will work within specific guidelines and procedures; apply advanced technical knowledge to solve moderately complex problems; and determineresources, approaches, schedules, and goals to achieve department objectives. There will also be opportunities to work on projects and initiatives from time to time. The role requires cross-departmental collaboration along with briefings and area meetings; you will maintain frequent contact with other managers across the department.
Key Responsibilities:
- You will lead a team of approximately 16 - 20 RN professionals who provide telephonic outreach and care management for members.
- Maintain staffing and processes aligned to support department goals and customer satisfaction.
- Communicate regularly with team members to motivate, coach, lead,and remove obstacles for them.
- Lead and empower in a way that supports team member development.
- Analyze data to interpret trends and identify ways to improve processes or approaches.
- Monitor department activity to identify opportunities for continuous improvement in both quality and productivity.
Use your skills to make an impact
Required Qualifications
- Associate's degree or higher
- Active Registered Nurse (RN) license
- 5 or more years of professional RN experience
- 2 or more years of supervisory, operational leadership experience
- Comprehensive knowledge of all Microsoft Office applications, including Word, Excel and PowerPoint
Work at Home Requirements and Additional Information
Work at Home Requirements: To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.
Florida Background Screening Requirements: Notice for candidates applying to this position from a Florida work location, including Florida home-based work location. This position is subject to Florida Level 2 background screening through the Care Provider Background Screening Clearinghouse. For information about the screening process and requirements, visit: https://info.flclearinghouse.com.
Scheduled Weekly Hours
40
Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.
$86,300 - $118,700 per year
This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.
Description of Benefits
Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
Application Deadline: 09-01-2026
