About the Role:We're looking for a Manager, Candidate Experience to lead and operate the coordination engine behind Crusoe's hiring. This is an onsite, hands-on role responsible for building a reliable, trusted and high-velocity interview process across the Corporate, Manufacturing & GTM orgs. You will manage an amazing recruiting coordination team, while also reviewing coordination and candidate surveys to influence roadmap planning and decision making.
What You'll Be Working On:- Manage a team of global recruiting coordinators who own interview scheduling end-to-end: multi-panel loops, cross-timezone logistics, interviewer alignment, candidate prep materials
- Provide a high-attention to detail for the teams coordination work ensuring team SLA's are being met and identify any improvement opportunities to workflows and capacity
- Manage load balancing, maintain calibration and accuracy, coordinate debriefs, and enforce process hygiene
- Elevate scalable, compliant and personalized approach to candidate and hiring team experience, leading initiatives (ex: candidate & partnership surveys) to continuously raise the bar
- Build out coordination team capacity model and ensure team SLA's are being met; identify any improvement opportunities to workflows and capacity
- Partner closely with recruiters and hiring managers to anticipate bottlenecks and proactively solve them
- Troubleshoot complex bottlenecks
- Partner with recruiting leadership to grow the team: hire for IC Coordinators, onboard them, and set them up for success
What You'll Bring to the Team:- 5+ Years in the recruiting coordination or operations field at a high growth tech company
- 2+ Years in a leadership role managing team performance and metrics
- Exceptional organization, communication, and follow-through
- Comfortable owning both execution and process building
- High operational rigor; thrives in fast-moving, ambiguous environments
- Strong familiarity with Ashby (or similar ATS)
Bonus Points- Workday HRIS experience
- Knowledgeable about Candidate and Hiring Experience team surveys; interpreting results, NPS scores, etc.
- Experience building and/or running interview training programs
- Proficiency in additional recruiting and AI tools such as Coder Pad, Metaview, Glassdoor/Indeed
Benefits:- Competitive compensation and equity packages
- Restricted Stock Units
- Paid time off, paid holidays & leave of absence programs
- Comprehensive health, dental & vision insurance
- Employer contributions to HSA account
- Paid parental leave
- Paid life insurance, short-term and long-term disability
- Professional development & tuition reimbursement
- Mental health & wellness support
- Commuter benefits (parking & transit)
- Cell phone stipend
- 401(k) Retirement plan with company match up to 4% of salary
- Volunteer time off
- Global travel insurance & emergency assistance
- Daily meals allowance
- Additional perks & programs specific to location
Compensation RangeCompensation will be paid in the range of up to $145,000 - $175,000 + Bonus. Restricted Stock Units are included in all offers. Compensation to be determined by the applicant's knowledge, education, and abilities, as well as internal equity and alignment with market data.
