The Manager Business Technology Integration & Implementation will lead a team of analysts to identify and execute opportunities, increasing revenue, decreasing costs, drive measurable business outcomes, improved processes, and operational effectiveness across the organization. The manager acts as a strategic partner to business leaders and leads technology-enabled initiatives, overseeing planning, resource allocation, requirements gathering, research, solution development, testing, deployment, documentation, and user adoption.

• Serves as a strategic partner translating business priorities into technology-enabled solutions and road maps.
• Manage capacity, priorities, and performance for a team of Business Analysts ensuring delivery commitments balance speed, quality, and business value.
• Identifies opportunities for increasing revenue, decreasing costs, driving productivity, and improving operational effectiveness.
• Responsible for the oversight of a high-impact, cross-functional, project portfolio aligned with Logix's business strategy translating complex business questions into structured requirements, solution development, testing, deployment, documentation, and user adoption.
• Communicates project objectives, roadmaps, options and trade-offs of solutions, progress and risks to stakeholders and executive leadership.
• Develops, analyzes, and validates project plans and supporting documentation, including business requirements, user testing, project tasks, business rules, and other tasks as required.
• Effectively manages stakeholder expectations by developing a communication process to report schedules, status, and resource prioritization across projects in a timely and accurate manner.
• Drives powerful and informed decision-making reports, and user-friendly data visualizations that help users measure, manage, predict, and improve performance.
• Drives operational excellence, stability, and scale by observing strict change control, release management, and knowledge transfer to business units.
• Performs process analysis by evaluating operational flows, observing business processes, and provides recommendations for improvement.
• Works with users to develop acceptance criteria and facilitate user acceptance testing to ensure adoption of the requirements process, procedures, and tools.
• Collaborates with various levels of the organization and key stakeholders to help ensure successful project outcomes and continuous improvement of the function. Drives collaboration to identify creative solutions to meet customer needs and address problem resolution.
• Provides strategic guidance to the Credit Unions Process Improvement efforts, including analyzing root causes and providing recommendations to improve quality, streamline workflows and reduce errors.
• Ensures the team is proficient in executing solution delivery including identification and implementation of process improvement changes.
• Monitors and adopts emerging technologies and industry trends, including advancements in artificial intelligence, to evolve department capabilities and ensure it remains innovative, effective, and aligned with future business needs.

• Bachelor's degree in Business or Information Technology preferred.

• Minimum: 6 years of experience leading project teams, managing staff, or directing cross-functional initiatives, with proven success in system integration and implementation efforts, or an equivalent combination of experience.

• Experience integrating and implementing systems, a demonstrated thorough knowledge of deposit, consumer and residential lending products, regulatory requirements, laws and practices.
• Advanced knowledge using Excel or other related reporting tools performing data modeling and analysis. Prior experience with Microsoft Office Products (Word, Excel, Access PowerPoint, Outlook).
• Demonstrated strong project management skills and communicated project timelines, budgets, deliverables, and milestones. Familiarity with project management and process improvement frameworks such as waterfall, agile, scrum, six sigma, and lean are preferred.
• An analytical approach to problem resolution and familiarity with IT standard concepts, practices, and procedures.
• Strong understanding of credit union performance and member metrics, including loan and deposit growth, member acquisition and retention, product penetration, credit quality, and key financial performance & profitability ratios.
• Working knowledge of credit union core systems and adjacent platforms (e.g., Symitar or similar), digital channels, and consumer/residential/commercial loan origination systems preferred.
• Strong verbal and written communication skills, with the ability to engage effectively across all levels of the organizationincluding executive leadership and non-technical audiencesusing clear storytelling, visuals, and actionable recommendations that drive decisions and measurable results.
• Must commit to building and fostering internal and external relationships.