The Role

Reporting to the Senior Director, Brand Experience, the Manager, Brand Experience Operations is responsible for executing the physical expression of our brands across every Member and guest touchpoint.

This role manages the operational delivery of branded experiences across The Exclusive Collective-including gifting, merchandise, event collateral, destination activations, in-residence programming, online brand stores, and partner integrations. Working closely with Brand Strategy, Design, Client Loyalty, Hospitality, Events, Partnerships, and Operations, you'll ensure every experience is delivered with consistency, quality, and exceptional attention to detail.

This is an execution-focused role for someone who enjoys bringing ideas to life and believes the smallest details often leave the biggest impression.

What You'll Do

Manage Brand Experience Across Events & Experiences

Partner with Experience, Member Care, Sales & Events teams to execute the physical representation of our brands across Member events, Once-in-a-Lifetime Journeys, VIP experiences, hosted dinners, partner activations, trade shows, and corporate events.

Oversee the procurement and presentation of branded signage, welcome materials, gifts, printed collateral, merchandise, and experience touchpoints that create a consistent and elevated brand presence across every activation.

Lead Gifting & Recognition

Manage the sourcing, procurement, inventory, and fulfillment of gifting across The Exclusive Collective.

Support welcome gifts, Member milestones, holidays, VIP recognition, referral programs, employee gifting, sales initiatives, and curated travel experiences-ensuring every item reflects the quality and positioning of our brands.

Continuously identify new products, artisan makers, and premium vendors that elevate the Member experience.

Manage Merchandise & Brand Stores

Oversee branded merchandise across all three brands, including product sourcing, inventory management, forecasting, fulfillment, and vendor relationships.

Manage our online brand stores to ensure products are thoughtfully curated, operationally efficient, and reflective of each brand's identity.

Execute Destination Brand Experiences

Support destination-specific brand experiences across flagship destinations by coordinating branded merchandise, in-residence amenities, seasonal activations, and curated programming.

Partner Real Estate, Resort Operations, Brand Strategy & Brand Experience teams to ensure every residence reflects the identity of the brand while creating memorable moments unique to each destination.

Support Brand Partnership Activations

Work alongside the Senior Director of Brand Experience & Partnerships to operationalize strategic partnerships across gifting, in-residence experiences, and Member programming.

Coordinate sourcing, logistics, inventory, and fulfillment to ensure partner integrations are executed seamlessly and consistently across the Collective.

Support Member & Employee Experience

Partner with the VP of Client Loyalty & Community and other internal stakeholders to source branded materials supporting Member programming, affinity groups, VIP initiatives, referral programs, and employee recognition.

Ensure every branded touchpoint reflects our standards and strengthens the Member and employee experience.

Manage Vendors & Brand Operations

Build relationships with premium vendors, manufacturers, and production partners.

Manage budgets, purchase orders, inventory, production schedules, quality control, and fulfillment across multiple concurrent initiatives.

Continuously look for opportunities to improve efficiency while maintaining exceptional quality.

What You'll Bring

• 5+ years of experience in brand marketing, experiential marketing, luxury hospitality, merchandising, events, retail, or a related field.
• Experience managing branded merchandise, gifting programs, experiential activations, or physical brand operations.
• Strong sourcing, vendor management, and budget ownership experience.
• Exceptional project management and organizational skills with the ability to manage multiple priorities simultaneously.
• A refined eye for quality, presentation, and detail.
• Experience managing inventory, fulfillment, and online merchandise stores (Shopify or similar platforms preferred).
• A collaborative mindset and the ability to work effectively across Marketing, Hospitality, Operations, Events, and external partners.
• Passion for luxury brands, travel, hospitality, and creating memorable experiences through thoughtful execution.

Success Looks Like

• Every Member event, journey, and activation feels cohesive, elevated, and unmistakably on-brand.
• Gifting programs consistently surprise and delight Members while operating efficiently behind the scenes.
• Flagship destinations feature thoughtful, destination-specific brand experiences that enhance every stay.
• Merchandise and online stores are well-managed, curated, and reflective of each brand's identity.
• Brand partnerships are integrated seamlessly into gifting, events, and in-residence experiences.
• Internal teams trust that every physical expression of the brand-from a welcome gift to a Once-in-a-Lifetime Journey-is executed with excellence.