Manager, BEV Infrastructure & Charging Experience

Hyundai Motor America

$91K — $130K *
Manufacturing & Automotive
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 6+ years of experience in automotive OEM, EV/public charging, mobility, or related climate tech industry.
  • Bachelor's degree preferred; Master's degree a plus.
  • Proven track record of managing cross-functional programs and external partnerships.
  • Strong ability to translate customer insights and market trends into actionable strategies or executive presentations.

Responsibilities

  • Own and enhance the public charging customer journey for EVs across Hyundai and Genesis.
  • Lead and manage end-to-end EV charging programs, ensuring timeliness and quality of deliverables.
  • Optimize partnerships with charging networks and infrastructure vendors to enhance performance and customer experience.
  • Utilize data and customer feedback to refine charging offerings and improve program design.
  • Collaborate with diverse teams to align charging solutions with Hyundai's broader EV strategy.
  • Develop storytelling materials that effectively communicate progress, risks, and opportunities to executives.
  • Identify opportunities for continuous improvement in charging programs to boost customer satisfaction.

Benefits

  • Monthly vehicle lease allowance for Hyundai/Genesis models, including insurance and maintenance.
  • Holiday pay for the company shutdown between Christmas and New Year.
  • Medical, dental, and vision insurance with employer contributions to Health Savings Accounts.
  • 401(k) retirement plan with employer matching and additional contributions after one year.
  • Vacation and sick time off.
  • Employer-paid basic life and disability coverage, including Paid Family Leave.
  • Comprehensive mental health and employee assistance program.
  • Education reimbursement of up to $5,250 per year for higher education degrees.
Full Job Description
WORK MODEL

#LI-OnSite

WHAT YOU WILL DO

The Manager, BEV Infrastructure & Charging Experience leads the strategy, development, and execution of customer-centric EV charging programs across Hyundai and Genesis, with a primary focus on the public charging customer experience. This role drives cross-functional and external partnerships to shape how electric vehicle owners discover, access, and use charging solutions-including DC fast charging (DCFC) networks, infrastructure, and in-app charging features.

HOW YOU WILL MAKE AN IMPACT

  • Own the public charging customer journey, mapping and improving how EV customers discover, access, understand, and use charging across Hyundai and Genesis.
  • Lead end-to-end EV charging programs, managing timelines, deliverables, risks, and outcomes across multiple concurrent initiatives.
  • Manage and optimize charging partnerships, working directly with charging networks, infrastructure vendors, and mobility partners to ensure performance, scalability, and a strong customer experience.
  • Translate customer insights into action, using data, feedback, and market trends to refine charging offerings, communications, and program design.
  • Collaborate cross-functionally with product, digital, marketing, dealer, regulatory, and global teams to align charging solutions with broader EV strategy.
  • Drive executive-ready storytelling, developing clear materials and recommendations that communicate progress, risks, and opportunities to senior leaders.
  • Continuously improve charging programs, identifying gaps, inefficiencies, and opportunities to enhance usability, reliability, and customer satisfaction.
  • Support Hyundai's electrification goals, playing a visible role in scaling public charging solutions as EV adoption expands.


WHAT YOU WILL BRING TO THE ROLE

  • Six or more years of experience with an automotive OEM, EV/public charging, mobility, climate tech, or a related tier-1 mobility industry required.
  • Bachelor's degree preferred; Master's degree a plus.
  • Experience managing cross-functional programs and external partnerships required.
  • Experience translating customer insights and market trends into actionable strategies or executive presentations required.


WHAT HYUNDAI CAN OFFER YOU

  • Monthly Hyundai/Genesis vehicle lease allowance (including insurance and maintenance)
  • Holiday Pay - the company shuts down with pay between Christmas and New Years.
  • Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts
  • 401(k) retirement plan with Employer Match
  • Additional 401(K) Employer Enhanced Contribution program - eligible after 1 year of employment, in addition to the regular employer matching contribution
  • Vacation and sick time off
  • Employer-paid basic life and disability coverage, including Paid-Family Leave.
  • Mental health, wellbeing, and employee assistance program
  • Health advocate (support)
  • Education Reimbursement program: Up to $5,250 per year for employees seeking higher education degrees.
  • External Training and Development Programs
  • Compensation Range:$91,000.00 - $130,00.00 annual base salary


WHAT HAPPENS NEXT

Express your interest by submitting an application. Once your application is received, our recruiting team will review your application to see if you meet the basic and preferred qualifications listed on the job description. For more information on our hiring process please visit our How We Hire page.

OTHER DETAILS

  • Physical requirements: Normal office duties.
  • Must be able to present in front of large audiences.
  • Domestic Travel (~5%).

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