Position Overview

CHAI is in the middle of a significant shift in how it uses AI, and you will be at the center of it. As Manager, AI Transformation, you will be CHAI’s go-to person on internal AI adoption: where the opportunities are, what’s working, how to get staff to use these tools well, and how to keep that use responsible across more than 35 countries. You will own CHAI’s internal AI adoption agenda and work with teams across the organization to make it real.

This is not a primarily technical role. Success means building the systems, training, and relationships that get CHAI’s staff using AI well, and making sure the organization’s investment in AI pays off. You will set the governance that keeps AI use sound, own the change management and communications behind every AI rollout, build the training that brings staff up to speed, and manage the vendor relationships behind the tools.

This role sits within CHAI’s Global Operations function and reports to the Director, Global Operations. You will work closely with the technical AI builder team, which designs and ships bespoke AI tools used internally, and with CHAI’s Innovation team, which leads AI for CHAI’s programmatic and global health work. Your job is to make sure the rest of the organization can benefit from what those teams build.

You use AI tools regularly and understand them well enough to train others, write sensible policies, and hold your own with technical colleagues. You are comfortable working across diverse geographies and functions, and you know what it takes to move a large, distributed organization toward real adoption of new tools and ways of working.

This role can be offered at either the Manager or Senior Manager level, commensurate with the qualifications and experience of the candidate.

What Success Looks Like

Success in this role will take many forms. The following give a concrete sense of the kinds of outcomes we are looking for:

• People across CHAI use AI tools regularly in their daily work. When a new tool rolls out, staff know about it, know how to use it, and have someone to call when they run into problems. That support system exists because the Manager built it: clear communications, effective training, and follow-through when people needed help.
• CHAI has a governance framework for AI that people follow. The guidance is practical, the policies are clear, and the AI advisory committee meets regularly and makes real decisions. When a new question comes up about what’s appropriate, there’s a clear process for resolving it.
• New employees get up to speed on AI tools quickly. Existing staff have access to practical training that connects to how they do their jobs, from introductory sessions to more advanced topics. The program keeps pace with how fast the tools themselves are changing.

Adoption, Change Management, and Communications (~30%)

• Own project management, change management and communications for AI rollouts across CHAI, including enterprise-wide tool procurement and rollout coordination.
• Build demand for AI adoption across the organization: coordinate the AI Champion network, launch the Community of Practice, and maintain the AI@CHAI inbox for ongoing staff questions.

Training and Enablement (~25%)

• Build and manage CHAI’s AI training and enablement programs: develop training resources, design learning journeys, coordinate vendor-led trainings, launch AI ethics and competency trainings, and run AI onboarding for new employees.

Governance, Policy, and Vendor Management (~25%)

• Develop and maintain AI governance frameworks, policies, and user guidance in coordination with the Innovation team and IT, covering best practices, use case libraries, ethics guidance, and AI standards.
• Coordinate the AI advisory committee and make sure it functions as an effective governance and decision-making body.
• Manage ongoing vendor relationships for procured AI tools, including procurement and license management.

Metrics, Reporting, and Documentation (~20%)

• Define and track adoption metrics and targets, conduct quarterly gap and themes analysis, and assess ROI on AI tool usage (time saved vs. tooling cost).
• Document team and individual use cases through data collection and surveys, feeding CHAI’s understanding of how AI is being used and where more can be done.
• Undertake other responsibilities as needed at the request of the Director, Global Operations.

• Bachelor’s degree and at least 6–8 years of professional experience, ideally in change management, organizational transformation, learning and development, management consulting, or technology adoption.
• Track record of driving adoption of new tools or ways of working across a distributed, multi-country organization, with demonstrated ability to make changes stick over time.
• Experience developing and delivering training programs across a large organization, including designing learning resources for audiences with varying levels of technical knowledge.
• Strong communications skills, with the ability to translate technical concepts into clear, accessible guidance for non-technical staff.
• Working familiarity with modern AI tools (e.g., Claude, ChatGPT, Superhuman) and a practical understanding of their capabilities and limitations.
• Enthusiasm for what AI can do for an organization like CHAI, and a clear sense of the risks, including data privacy, staff trust, and responsible use.
• Experience developing organizational policies or governance frameworks, and maintaining compliance with them.
• Vendor management experience, including procurement coordination, license management, and ongoing relationship management.
• Comfortable working through ambiguity and providing direction in environments with limited formal structure.
• Genuine commitment to CHAI’s mission and the operating realities of a global health organization working in resource-constrained, cross-cultural contexts.

Preferred Qualifications

• Experience in AI adoption, digital transformation, or technology enablement programs.
• Experience in global health, international development, or a comparable mission-driven sector.
• Experience managing or coordinating cross-functional advisory committees or governance bodies.

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