What we needAs the Manager, After Sales Finance you will lead and help mature the after-sales finance function, supporting service operations, warranty-related financial activities, operational costing, forecasting, reporting, and financial governance processes. You will partner closely with cross-functional stakeholders to develop scalable operational finance processes, improve financial visibility, and support strategic decision-making across the business. This position will report to the Director, Operations Finance.
What we doThe Finance organization partners across the business to support strategic decision-making, operational performance, financial planning, and scalable growth initiatives. The Operations Finance team specifically supports operational and service-related functions through forecasting, reporting, financial analysis, governance, and cross-functional business partnership to help drive efficiency, visibility, and operational excellence across the organization.
What you'll do - Serve as a subject matter expert in after-sales operations, warranty management, and operational performance best practices.
- Lead the development and implementation of scalable business processes, governance frameworks, and operational tracking methodologies supporting service and warranty operations.
- Partner closely with Service Operations, Supply Chain, Procurement, customer-facing teams, and leadership to drive operational excellence and business performance.
- Identify operational challenges, perform root cause analysis, and lead problem-solving initiatives that improve service delivery, customer experience, and organizational effectiveness.
- Lead cross-functional projects and strategic initiatives focused on process improvement, operational efficiency, scalability, and continuous improvement.
- Develop operational and business performance metrics, reporting, and dashboards that provide visibility into warranty, service, supplier claim, and customer support activities.
- Present business insights, operational recommendations, and performance updates to senior leadership and executive stakeholders.
- Support forecasting, budgeting, operational analytics, and business planning activities related to after-sales operations.
- Build strong partnerships with internal and external stakeholders to understand business needs and drive effective solutions.
What you'll need - Bachelor's degree in Business, Operations, Supply Chain, Engineering, Finance, or a related field.
- Minimum of 8 years of experience in service operations, warranty management, aftermarket operations, customer support operations, manufacturing operations, operational finance, or related business environments.
- Prior people leadership experience preferred
- Demonstrated experience implementing scalable business processes, operational governance frameworks, and performance management systems.
- Proven project management experience leading complex cross-functional initiatives and driving organizational change.
- Strong operational problem-solving skills with the ability to analyze complex business issues and implement practical solutions.
- Experience supporting business planning, operational reporting, forecasting, or operational finance activities strongly preferred.
- Experience working directly with customers or customer-facing teams and understanding customer service operations.
- Demonstrated ability to communicate effectively with executive leadership and influence decision-making across multiple stakeholder groups.
- Strong business acumen, analytical capabilities, and cross-functional collaboration skills.
- Hybrid schedule (minimum 3 days per week in office) based in Wilmington, MA office
Our Environment- Up to 10% of travel may be required. Employees must have a valid driver's license and the ability to drive and/or fly to client and other customer locations.
- The employee is responsible for owning a credit card and managing expenses personally to be reimbursed on a bi-weekly basis.
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The base range for this position in the posted location is $125,000.00 - $171,600.00 however, base pay offered may vary depending on job-related knowledge, skills, and experience. The compensation package includes medical, dental, vision, disability, 401K, PTO and/or other benefits.
