open/close Print local Share on Twitter Share on LinkedIn Send as email Manager, Accounts Receivable & Operations
City: Columbia
Country/Region: United States
State: Maryland
Business Area: Finance
Department: Finance, ST USA
Employment Type: Full-time
Req ID: 10223
Job Title: Manager, Accounts Receivable & OperationsReports To: Associate Director, Accounts Receivable/Payables
Location: Hybrid - Columbia, MD (3 days onsite)
Position SummaryThe Manager, Accounts Receivable & Operations is a key operational leadership role responsible for supporting the overall performance and operational excellence of Ambu's Accounts Receivable function. This individual will lead the AR Specialist team and Team Leads, driving accountability, escalation management, dispute resolution, and process consistency across a high-volume B2B receivables environment. The ideal candidate brings a strong blend of people leadership, operational problem-solving, business acumen, and full-cycle B2B collections experience. This role will serve as a strategic operational partner to the Associate Director by helping streamline daily operations, improve reporting visibility, support escalations, and drive process improvements across the function.
Essential Functions & ResponsibilitiesTeam Leadership & Operational Oversight
- Manage and support the AR Specialist team and Team Leads, including coaching, performance management, KPI tracking, and professional development
- Drive accountability and operational consistency across the AR function to ensure priorities, workflows, and escalations are resolved in a timely manner
- Serve as a primary escalation point for the AR team and support resolution of operational issues before escalation to senior leadership
- Monitor workload distribution, team performance, and departmental processes to ensure operational efficiency
Accounts Receivable & Collections Management
- Lead full-cycle B2B collections activities, including dispute resolution, account reconciliation, collections strategy, and credit hold management
- Review aging trends, rolling balances, delinquency patterns, and open AR exposure to proactively identify portfolio risks
- Partner cross-functionally with Sales, Customer Service, Pricing & Contracts, Logistics, and Finance to resolve billing discrepancies and operational issues
- Support onboarding and activation of new customer accounts, including review of credit documentation and account setup requirements
Reporting, Analytics & Process Improvement
- Utilize reporting and analytics tools to monitor operational performance, identify trends, and support strategic decision-making
- Interpret AR reporting and portfolio data to drive proactive collections strategies and operational improvements
- Support audit preparation activities and provide reporting support for leadership as needed
- Deliver operational updates and reporting insights to the Associate Director regarding portfolio health, escalations, delinquency trends, and team performance
Qualifications / Experience
- Minimum of 5-8 years of progressive experience within B2B Accounts Receivable, Collections, or Credit Operations environments
- Minimum of 3 years of people leadership or management experience
- Proven experience leading full-cycle B2B collections and dispute resolution processes
- Experience working within high-volume AR environments and managing operational reporting and portfolio oversight
- Strong analytical, organizational, and problem-solving skills
- Experience partnering cross-functionally with Finance, Sales, Customer Service, Contracts, and Operations teams
- Experience working within ERP and AR automation platforms (Infor M3, Billtrust, SAP, Oracle, NetSuite, or similar systems) strongly preferred
- Experience leveraging reporting and analytics tools (PowerBI or similar) to interpret operational trends and support decision-making
- Advanced Excel skills strongly preferred
- KPI development, forecasting, DSO, audit support, and Canadian AR/accounting experience considered a plus
- Equivalent combination of education and relevant AR leadership experience considered
Preferred Leadership Competencies- Self-motivated and highly accountable leader
- Strong operational and strategic mindset
- Process-oriented with exceptional attention to detail
- Relationship builder with strong communication and collaboration skills
- Ability to proactively drive resolution and operational improvements
- Growth-oriented mindset with strong project management capabilities
