Summary

This position is located in the Department of Veterans Affairs (VA), Veterans Benefits Administration (VBA), Education Service (EDU), Program Integration Office, Veteran Information Services Team. Education Service administers VA education benefit programs for Veterans, Servicemembers, National Guard and Reserve members, and eligible dependents in accordance with Title 38 and Title 10, United States Code.

Duties

Help

Specific duties include:

• The incumbent is responsible for developing, organizing, analyzing, coordinating, and improving Education Service's Veteran-facing information resources.
• The incumbent applies expert knowledge of VA education benefit programs, policy requirements, business processes, public information resources, and program analysis methods to ensure Veterans, Servicemembers, eligible dependents, and beneficiaries receive clear, consistent, and authoritative information regarding VA education benefits.
• The incumbent coordinates work across Education Service offices and with VBA and VA partners to support timely implementation of policy, legislative, operational, and information resource updates.
• Plans, coordinates, and carries out assigned Veteran Information Services initiatives that improve Veteran access to education benefit information and support consistent delivery of authoritative information across Education Service.
• Develops short- and long-range project plans, implementation schedules, milestones, operating procedures, and analytical approaches for assigned information resource initiatives.
• Identifies required actions, dependencies, risks, resource needs, and coordination requirements necessary to complete projects within established timeframes.
• Coordinates assigned projects involving Veteran facing websites, the GI Bill Comparison Tool, educational resources, webinars, information products, and other official information platforms. Works with the Chief, Veteran Information Services, other subject matter experts, business lines, and program offices to define project scope, establish priorities, and ensure work products are aligned with Education Service mission requirements.
• Analyzes legislative, regulatory, policy, operational, and program changes to determine the impact on Veteran-facing education information resources.
• Recommends updates to content, procedures, workflows, business rules, and governance practices to ensure information remains accurate, current, accessible, and responsive to changing requirements.
• Develops and recommends policies, procedures, performance measures, process controls, and governance practices to improve information quality, timeliness, consistency, and accountability.
• Provides analytical support to the Chief, Veteran Information Services, in establishing program priorities and evaluating the effectiveness of information delivery activities.

Work Schedule: Full-time, Monday through Friday 8am-4:30pm

Compressed/Flexible: Available

Telework: This position is eligible for situational (ad hoc) telework only. The selectee is required to report to the official duty station each scheduled workday. Telework may be approved only on a case-by-case basis with supervisory approval. Routine or recurring telework is not authorized for this position.

Virtual: This is a virtual position.

Position Description/PD#: Management and Program Analyst (Veteran Information Services); PD422460

Relocation/Recruitment Incentives: Not Authorized

Financial Disclosure Report: Not Required

This is a Bargaining Unit Position.

Requirements

Help

Conditions of employment

As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:

• your performance and conduct;
• the needs and interests of the agency;
• whether your continued employment would advance organizational goals of the agency or the Government; and
• whether your continued employment would advance the efficiency of the Federal service.

Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

• You must be a U.S. Citizen to apply for this job
• Selective Service Registration is required for males born after 12/31/1959
• You may be required to serve a probationary period
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process

Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements I-9 Acceptable Documents.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement:08/25/2026.

TIME-IN-GRADE REQUIREMENT: Applicants who are current Federal employees and have held a GS grade at any time in the past 52 weeks must also meet the time-in-grade requirement.

• For a GS-13 position, you must have served 52 weeks at the GS-12 level.

The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials.

MINIMUM QUALIFICATION REQUIREMENT: You may qualify based on your experience as described below:

GS-13 Grade Level:

• Specialized Experience: Applicants must have one (1) year of specialized experience equivalent to at least the next lower grade level (GS-12) in the normal line of progression for the occupation in the organization.
• Specialized experience is defined as experience demonstrating all the following: Experience coordinating with program offices, policy staff, systems owners, and other stakeholders to validate benefit programs. Experience reviewing information resources that explain benefit eligibility criteria. Experience developing and maintaining public-facing information resources, including websites, comparison tools, educational content, and webinars. Experience preparing analyses, briefings, and decision documents for leadership regarding benefit programs.

Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Full vs. Part-Time Employment: Full-time employment is considered to be at least 35 hours per week. Part-time experience will be credited on a pro-rated basis; when including part-time employment in your resume you must specify the average hours worked per week.

Physical Requirements: Work is primarily sedentary, although some slight physical effort may be required.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at http://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution.

Additional information

Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer (TJO). Please visit the Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP), va.gov/EMPLOYEE/docs/The-Fair-Chance-to-Compete-Act.pdf for more information.

The Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified (have a final rating of 85 or more) for this vacancy. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/.

Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement.

It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.

This job opportunity announcement may be used to fill additional vacancies.

For more information on the "Who may apply" eligibility requirements, please refer to the OHRM Status Candidates and Other Candidate Definitions document.

If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement.

Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended, that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request an RA in your online application. Requests for RA for the USA Hire Competency Based Assessments, along with appropriate supporting documentation for RA, must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency-Based Assessments if you received the link after the close of the announcement.

To determine if you need a RA, please review the

Procedures for Requesting a Reasonable Accommodation for Online Assessments.

https://appsupport.usastaffing.gov/hc/en-us/sections/[redacted]2-Reasonable-Accommodation-Information)

Expand Hide additional information

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

Benefits

Help

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.