Who You AreWe are in search of a Managed Services Specialist to become an integral part of our team. In this role, you will primarily concentrate on delivering maintenance, configuration, implementation, and support services to enterprise-level clients. The ideal candidate will manage configuring solutions, oversee their implementation, and deliver ongoing support to ensure client contentment. This position presents an exceptional opportunity for an individual with a unique blend of technical and functional expertise to thrive within our dynamic environment
Key Responsibilities:- Configure custom solutions for enterprise-level clients, focusing on the maintenance component of the service
- Provide on-call support as required for the platforms, both on-site and virtually, for enterprise clients
- Focus on client adoption and retention through proactive support and engagement
- Train new users on platform functionalities and features
- Create customized training materials and upload them to the knowledge space
- Develop custom documents to address specific client needs
- Ability to effectively communicate with both internal teams and external clients
- Set and track objectives and key results (OKRs) focused on client adoption and retention
- Understand the functional aspects of the role, including configuration management and success management
- Possess a blend of technical and functional skills to effectively perform the responsibilities of the position
Requirements:- Two-three years of experience in a similar role, preferably within the SaaS industry.
- One year of working experience with a SaaS platform in configuration management.
- Bachelor's degree or equivalent experience
- Excellent communication and interpersonal skills.
- Ability to work both independently and collaboratively in a fast-paced environment.
- Experience in tracking resolutions, bugs, and tasks using Jira and Microsoft Excel
Ontic Benefits & PerksCompetitive Salary
Medical, Vision & Dental Benefits
401k
Stock Options
HSA Contribution
Learning Stipend
Flexible PTO Policy
Quarterly company ME (mental escape) days
Generous Parental Leave policy
Home Office Stipend
Mobile Phone Reimbursement
Home Internet Reimbursement for Remote Employees
Anniversary & Milestone Celebrations
