FedEx

Managed Account Administrator

FedEx • $66K — $105K *
Jamaica, NY 11434In-Person
Transportation
Less than 5 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Bachelor's degree or equivalent experience preferred.
  • Two years in brokerage or transportation industry; experience in account management or customer service with direct contact required.
  • CCS and Broker License preferred.
  • Proficient in MS Office, Outlook, and office equipment.
  • Excellent verbal and written communication skills.
  • Strong organizational and interpersonal skills.

Responsibilities

  • Manage and expand relationships with customers.
  • Build business relationships with senior management of customer organizations.
  • Act as the primary communication link and Single Point of Contact (SPOC) for customers.
  • Coordinate team activities and direct efforts across departments.
  • Anticipate and resolve problems, implementing corrective actions as needed.
  • Develop and maintain customer-specific Desk Level Procedures (DLPs).
  • Conduct Customer Business Reviews (CBRs) focusing on service performance.

Benefits

  • Health, vision, and dental insurance.
  • Retirement plan.
  • Tuition reimbursement.
  • Hybrid work schedule, Monday - Friday, 8:00 AM - 5:00 PM.
Full Job Description
To maintain and expand business with a portfolio of FedEx Logistics managed accounts by ensuring that overall service performance consistently achieves customer expectations.
  • Manage and expand relationships with customers
  • Develop and maintain a strong business relationship with senior levels of management inside the customer's organization
  • Serve as the customer's primary communication link and Single Point of Contact (SPOC) for all intents and purposes
  • Coordinate the activities of, and provide direction to, other departments
  • Anticipate/identify and resolve problems; design and implement corrective measures
  • Interpret requirements in customer SOP's; Develop and maintain Desk Level Procedures (DLPs) for each customer
  • Develop and implement customer satisfaction measures; Assess company performance
  • Prepare and present Customer Business Reviews (CBRs) with focus on company service performance
  • Recommend and oversee investigation into root cause of service failures, along with the development of corrective actions
  • Produce ad hoc reports as needed and requested from all levels of management
  • Coordinate claims and protests on customer's behalf
  • Coordinate duty refunds on customer's behalf
  • Coordinate duty tenders on customer's behalf
  • Provide subject matter expertise and mentoring to the organization
  • Provide global account management as required
  • Ensure the retention and profitability of managed accounts
  • Oversee the implementation of new services as PMO
  • Back up to other account administrators as needed
  • Training for internal as needed
  • Maintain industry knowledge; Deliver counsel and advice on important trade matters
  • Grow business (revenue) through service expansion
  • Performs other duties as assigned

  • Bachelor's degree/equivalent experience preferred.
  • Two (2) years of brokerage or transportation industry, customs border protection and other federal agency laws, regs, and procedures governing the customs brokerage industry which must include one (1) year assisting in account management or one (1) year of customer service/engagement experience with direct customer contact required.
  • CCS and Broker License preferred.
  • Required - MS Office, Outlook, Office equipment.
  • Interact with customers, internal staff/departments and management of all levels.
  • Excellent communication skills, verbal and written.
  • Organizational Skills. Inter-personal skills.
  • Problem solving skills.
  • Must be able to handle high volume and time sensitive work.
  • Ability to work independently with minimum supervision.
  • Detail oriented, collaborative and drives for results.
  • Moderate travel required.


Preferred Qualifications:

Pay Transparency: This compensation range is provided as a reasonable estimate of the current starting salary range for this role across all potential locations. If this opportunity includes multiple job levels, the range is a reasonable estimate of the current starting salary for the lowest level to the current starting salary of the highest level. Actual starting pay would be determined by experience relative to the job, market level, pay at the location for this job and other job-related factors permitted by law. An employee may be eligible for additional pay, premiums, or bonus potential. The Company offers eligible employees health, vision and dental insurance, retirement, and tuition reimbursement.

Pay: $5,520.89 - $8,833.42 USD Monthly

Additional Details: Monday - Friday, 8:00 AM - 5:00 PM, Hybrid.

About FedEx

FedEx Careers

Join the FedEx team today and be part of a company known globally not just for its reliable shipping and logistics solutions, but for its commitment to innovation, diversity, and professional growth. At FedEx, we believe in nurturing a culture that values every team member's contribution, fostering an environment where everyone can thrive.

Opportunities Await

Whether you're seeking your first job or looking to advance your career, FedEx offers a range of job opportunities across various functions. From operations to marketing, technology to management, FedEx is hiring talented professionals eager to push boundaries and lead in the logistics industry.

Work You'll Do

At FedEx, every position contributes to our success and reputation as a leader in the global market. Join us and help redefine the future of logistics through innovation and technology. Our team members are not just employees; they are innovators and leaders who are crucial to our continued growth and leadership in the industry.

Explore Our Diverse Career Paths

FedEx provides a platform for professional development like no other. With a multitude of career paths and positions, you can find the perfect match for your skills and ambitions. From hands-on operational roles to corporate positions, FedEx empowers you to find your fit and excel.

Internship Programs

Kickstart your career with a FedEx internship. Gain invaluable experience, build your resume, and develop professional skills that will serve you throughout your career. Our internships offer a real-world glimpse into high-level projects and day-to-day operations, guided by leadership committed to your growth and development.

Benefits and Culture

FedEx is dedicated to supporting our team members with comprehensive benefits designed to enhance your life both inside and outside of work. We promote a culture of health, happiness, and engagement, ensuring that every team member has access to career development, diversity training, and leadership programs that pave the way for advancement and personal fulfillment.

Join Our Community

Being part of FedEx means more than just having a job—it means being part of a supportive community. Our commitment to diversity, equity, and inclusion is integral to our business strategy and critical to our success. We encourage networking and collaboration, which are key to fostering innovation and driving growth.

How to Apply

Ready to advance your career at FedEx? Explore our current job openings, submit your resume, and prepare for an interview where you can showcase your unique skills and passion. Our hiring process is designed to identify and engage individuals who are ready to make a difference.

Stay Connected

Keep up to date with the latest from FedEx Careers by joining our talent network. Receive personalized job alerts and insider tips that can help you navigate your career journey with FedEx. Discover the exciting and rewarding opportunities that await at FedEx, where every team member is essential to our success.

Search FedEx Jobs

Find the position that aligns with your skills and interests. We look for passionate, curious, creative, and solution-driven team players. Start your journey with FedEx today and be part of something bigger.

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Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. See what exciting and rewarding opportunities await at FedEx, a company committed to growth, leadership, and innovation.
Learn more about FedEx
Size
228,000 employees
Market Cap
$44.6 billion
Industry
Transportation
Net Income
$2.4 billion
Founded
1973
5 Year Trend
+9.2%
Revenue
$74.7 billion
NASDAQ
FDX
* Ladders Estimates

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