Salary : $68,774.37 - $114,625.06 Annually
Location : FX. CTY. GOVERNMENT CENTER, 12000 GOVERNMENT CENTER PKWY., FAIRFAX (EJ32), VA
Job Type: FT Salary W BN
Job Number: 26-00991
Department: Information Technology
Opening Date: 07/04/2026
Closing Date: 7/17/2026 11:59 PM Eastern
Pay Grade: S24
Posting Type: Open to General Public

Job Announcement

Are you an experienced operations leader with a passion for customer service, logistics, and continuous improvement? This position works as a dynamic professional to lead the department's enterprise mail operations that support various county agencies, departments, and Board offices.

In this highly visible leadership role, you will oversee the county's centralized mail services operation, ensuring the timely, accurate, secure, and cost-effective delivery of critical communications and mail throughout the organization. The ideal candidate is a collaborative leader who thrives in a fast-paced operational environment, develops high-performing teams, and continuously seeks opportunities to improve efficiency and service delivery.

As the Mail Services Chief, you will provide operational and administrative leadership for county-wide mail services, including:

• Manages the distribution of USPS and interoffice mail throughout Fairfax County facilities.
• Oversees bulk mail processing and postage management to ensure efficient and cost-effective mailing operations.
• Ensures compliance with USPS regulations, postal requirements, and County policies.
• Supervises and develops Mail Services personnel while fostering a culture of accountability, teamwork, and - customer service.
• Builds and maintains strong relationships with internal customers, USPS representatives, and external vendors.
• Monitors operational performance, preparing reports, managing budgets, and identifying opportunities for continuous improvement.

Work location: this position is fully onsite and requires daily presence to oversee mail operations, personnel, equipment, and customer service.

If you're ready to lead a critical enterprise service that supports the daily operations of one of the nation's largest local governments, we encourage you to apply.

Note: the functional area for the position is mail services.
Employment Standards

MINIMUM QUALIFICATIONS:

(Click on the aforementioned link to learn how Fairfax County interprets equivalencies for "Any combination, experience, and training equivalent to")

Graduation from an accredited four-year college or university with a bachelor's degree in the field related to the assigned functional area; plus two years of professional work experience within the functional area.

NECESSARY SPECIAL REQUIREMENTS:
The appointee to this position will be required to complete a criminal background check to the satisfaction of the employer.

PREFERRED QUALIFICATIONS:

• Knowledge of USPS regulations and experience with enterprise mail operations.
• At least 3 years of experience supervising employees in a mail, print, logistics, warehouse, or similar operational environment.
• Experience managing high-volume mail, shipping, logistics, or other time-sensitive operations
• Demonstrated experience using metrics and dashboards to improve performance.
• Experience leading process improvement or modernization initiatives.
• Strong customer service and stakeholder management skills.
• Experience managing vendor contracts, service agreements, and operational budgets
• Proven experience leading a high-volume operational service organization.

PHYSICAL REQUIREMENTS:
Ability to lift material and containers typically weighing 20 to 45 pounds, but up to 75 pounds. Work is generally sedentary, performed in a normal office environment. All duties performed with or without reasonable accommodations.

SELECTION PROCEDURE:
Panel interview and may include exercise.


Merit Positions

Fairfax County is proud to offer employees an attractive and comprehensive benefits program, including the following:

• Medical/Vision/Dental Insurance Coverage
• Group Term Life Insurance
• Long Term Disability
• LiveWell Program
• Flexible Spending Programs
• Paid Leave (annual, sick, parental, volunteer activity, and more!)
• Paid Holidays
• Deferred Compensation
• Employee Assistance Program
• Employees' Child Care Center
• Continuous Learning Opportunities

Please click for a summary of our benefits.

NOTE: Fairfax County Government is a qualifying employer under the Public Service Loan Forgiveness program. For more information about the PSLF program:

For additional details please visit the
Non-Merit Positions

1. Non-Merit Benefit Eligible: scheduled to work a minimum 1,040 hours and no more than a maximum of 1,560 hours in a calendar year.
   • Medical/Vision/Dental Insurance Coverage
   • Flexible Spending Program
   • Deferred Compensation
2. Temporary: scheduled to work a maximum of 900 hours in a calendar year.
   • No benefits

01

What is the highest level of education that you have completed?

• Less than 12th grade
• High school diploma or GED
• Some college
• Associate's degree
• Bachelor's degree
• Master's degree
• Doctorate degree

02

If you answered "Some college" for the highest level of education completed, please indicate the number of quarter or semester hours you have completed towards a degree.

• Less than 45 quarter hours
• 45 to less than 90 quarter hours
• 90 to less than 135 quarter hours
• 135 to less than 180 quarter hours
• 180 or more quarter hours
• Less than 30 semester hours
• 30 to less than 60 semester hours
• 60 to less than 90 semester hours
• 90 to less than 120 semester hours
• 120 or more semester hours
• Not applicable

03

Please indicate your area(s) of study or major(s)/minor(s) towards a degree. Check all that apply.

• Business administration
• Other (related field)
• Other (non-related field)
• Not applicable

04

If you answered "Other (related field)" or "Other (non-related field)" for the previous question, please list all of your majors and minors. If this question does not pertain to you, or you do not have a degree, enter "Not applicable".
05

How many years of full-time equivalent professional experience do you have within the functional area of mail services?

• None
• Less than one year
• One to less than two years
• Two to less than three years
• Three to less than four years
• Four to less than five years
• Five to less than six years
• Six years or more

06

How many years of full-time equivalent professional experience do you have within enterprise mail operations?

• None
• Less than one year
• One to less than two years
• Two to less than three years
• Three to less than four years
• Four to less than five years
• Five or more years

07

How many years of full-time equivalent professional experience do you have supervising employees in a mail, print, logistics, warehouse, or similar operational environment?

• None
• Less than one year
• One to less than two years
• Two to less than three years
• Three to less than four years
• Four to less than five years
• Five or more years

08

How many years of full-time equivalent professional experience do you have managing high-volume mail, shipping, logistics, or other time-sensitive operations?

• None
• Less than one year
• One to less than two years
• Two to less than three years
• Three to less than four years
• Four to less than five years
• Five or more years

09

How many years of full-time equivalent experience do you have using performance metrics or reports to monitor and improve operational performance?

• None
• Less than one year
• One to less than two years
• Two to less than three years
• Three to less than four years
• Four to less than five years
• Five or more years

10

How many years of full-time equivalent experience do you have managing vendor contracts, service agreements, and operational budgets?

• None
• Less than one year
• One to less than two years
• Two to less than three years
• Three to less than four years
• Four to less than five years
• Five or more years

11

How many years of full-time equivalent professional experience do you have leading a high-volume operational service organization?

• None
• Less than one year
• One to less than two years
• Two to less than three years
• Three to less than four years
• Four to less than five years
• Five or more years

12

This position requires full-time onsite work. Are you able and willing to work onsite as required?

• Yes
• No

Required Question