POSITION SUMMARY: As a technician, with minimal supervision, the Machine Service Technician 2 - Field is responsible for providing high quality repairs on Caterpillar and allied equipment. The Machine Service Technician 2 - Field will diagnose and troubleshoot engines, powertrains, electrical, and hydraulic systems; experience with cat diagnostic equipment, Cat repair tooling, rigging, and blocking equipment is essential. Due to multiple projects the Machine Service Technician 2 - Field will be assigned, this position requires planning and organization skills with a particular emphasis on controlling job costs. The Machine Service Technician 2 - Field will investigate, analyze, and identify issues in order to make recommendations for the appropriate repairs. Our technicians work with a variety of people, communication skills that include strong interpersonal skills, effective writing, basic computer skills, and ability to respond to the lead technicians/management in a positive, caring, and timely manner is required.
ESSENTIAL FUNCTIONS:- Analyze and diagnose equipment malfunctions.
- Remove and install parts, disassemble, and assemble components, and test and adjust assemblies with minimal supervision.
- Perform Caterpillar updates as directed by Caterpillar, Inc.
- Analyze all Caterpillar and allied product equipment systems and components for proper operation based on theory of design.
- Effectively communicate with peers, leads and other staff members.
- Organize a job in a logical and economical sequence.
- Utilize Cat Interact and Servicelink (computer programs) and other online tools as required.
- Order parts through DBS (Dealer Business System).
- Enter your labor time daily (DBS).
- Perform assigned work within the communicated time quoted/flat rated.
- Conduct customer training in proper use of Caterpillar equipment as needed.
- Complete assigned jobs to meet flat rate times with minimal to no rework.
- Write service reports that accurately document diagnosis and repairs performed on a daily basis.
- Attend toolbox meetings as required.
- Adhere to all company policies.
- Follow contamination control and OSHA/MSHA rules and regulations.
- Guide/mentor/train technicians with less expertise in the repairs of Caterpillar machines and systems.
- Perform other duties as assigned.
EDUCATION, EXPERIENCE, AND SKILLS REQUIRED:- High school diploma or equivalent
- Prefer to have one of the following.
- Five to eight (5-8) years of experience in the repair of Caterpillar or other heavy equipment products.
- Successful completion of Level One Technician program
- General knowledge of basic hand tools, air tools, precision measuring tools and instruments, laptops, diagnostic software and cranes/rigging equipment.
- Ability to provide accurate information to lead/supervisor for quoting.
- Ability to adapt to changes in the work environment;
- Manages competing demands;
- Changes approach or method to best fit the situation;
- Deals with frequent change, delays, or unexpected events.
- Must be able to obtain a passing score for the crane qualification test performed by a qualified Hawthorne trainer for this position.
- Ability to work unsupervised efficiently and be part of a team environment.
- Must be able to pass the Lock Out / Tag Out & Forklift certification class provided by a qualified Hawthorne trainer for this position.
- Perform the position with pride in professionalism while following Hawthorne's code of conduct.
- Possess basic computer knowledge and ability to use service software required in position.
- Must have valid California Driver's License with a clean record.
- Shop Requirements: Valid California Class "C" driver's license.
- Field Requirements: Valid California Class "B" driver's license, if assigned vehicle is required.
- Furnish all hand tools required to repair, test and diagnose hydraulic, air, power train, electrical and electronic systems on Caterpillar equipment.
- NOTE: Some high dollar value tooling is supplied by Hawthorne.
- Contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed.
PHYSICAL DEMANDS:- Walking and moving about on foot often through uneven terrain.
- Hands/arms operating equipment, hand and power tools.
- Lifting: Up to 50 lbs. daily, frequent exertion. Raises or lowers miscellaneous equipment parts and tools.
- Handling: Works with hands.
- Reaching: Extends hands and arms in any direction.
- Standing: Remains in standing position if required for certain repair or maintenance work.
- Climbing: In and out of equipment.
- Vision: Reads work tickets, parts and service books and operates heavy equipment.
- Talking: Communicates via telecommunications, in writing, and in person.
- Sitting: Sits in equipment and in vehicles.
- Stooping: Bends body downward and forward by bending at knees or waist.
- Hearing: Hears well enough to discern mechanical problems for safety in and around shop and construction sites and to receive communication via telecommunications and in person.
- Laying: Lies in prone position under vehicles and equipment.
ENVIRONMENTAL:- Noise: Works in conditions with constant or intermittent noise.
- Temperatures/Weather: Works in the field, outside with variations of temperature and weather.
- Exposure: Foul odors, fumes and harsh substances.
Here's what we Offer...- Competitive Compensation
- A great work environment and culture
- Career growth and advancement opportunities
- Training
- Medical, Dental and Vision plans
- Medical Video Appointments available
- Health Savings Account available
- Paid Time Off (PTO) Pay
- 401(k) Plan + Company Matching
- Health and Dependent Care Flexible Spending Accounts
- Life & Accident Insurance
- Employee Assistance Programs
- Legal Plan
- Travel Assistance Plan
- Wellness Programs
- Referral Bonus Program
- Longevity Bonus Program
- Recognition Programs and much more
- Hawthorne CAT discounts
- Boot Reimbursement
- Tuition Reimbursement
- Company-Supplied Uniforms
- Advanced Technical Training
- Estimated Compensation $38.00-$50.00 per hour
Interested in joining the Hawthorne team? Check out our current available positions at:
www.hawthornecat.com/careers
ACCOMMODATIONS: Reasonable accommodations for essential functions of the position will be considered.
