Luxury Real Estate General Manager - 20 Rockwell Place "The Rocklyn" at Bushburg Properties IncAbout the OpportunityBushburg Properties Inc. is seeking an experienced and highly motivated
Luxury Residential Property General Manager to lead the day-to-day operations of
The Rocklyn at 20 Rockwell Place, a premier luxury residential property in Brooklyn.
This is a hands-on leadership position for an experienced
General Managerwho understands luxury residential operations and knows how to lead teams, manage building performance, maintain exceptional resident experiences, and drive operational and financial results.
The ideal candidate is a strong people leader with experience managing a
luxury, high-rise, multifamily, residential, or large-scale property and is comfortable overseeing all aspects of building operations.
What You'll DoProperty Operations & Management- Oversee the day-to-day operations and overall performance of the property.
- Lead and manage property management, maintenance, concierge, and other on-site teams.
- Establish and maintain high standards for luxury residential property operations, cleanliness, service, and presentation.
- Ensure the building, amenities, common areas, and resident spaces are consistently maintained to the highest standards.
- Develop and implement operational procedures that improve efficiency, service, and resident satisfaction.
- Coordinate with internal departments and senior leadership to ensure smooth property operations.
Resident Experience & Customer Service- Serve as a senior point of contact for residents and help ensure an exceptional luxury living experience.
- Build strong relationships with residents, staff, vendors, and ownership.
- Address resident concerns and operational issues professionally and efficiently.
- Maintain a strong focus on resident retention, customer service, and resident satisfaction.
- Ensure the property consistently delivers the level of service expected in a luxury residential community.
Team Leadership & Staff Development- Recruit, train, coach, and develop on-site employees.
- Set clear expectations and hold team members accountable for performance.
- Create a positive, professional, and service-oriented workplace culture.
- Conduct staff meetings, performance discussions, and ongoing training.
- Ensure adequate staffing and effective scheduling to support property operations.
Financial & Budget Management- Oversee the property's annual operating budget, financial performance, and expense management.
- Monitor operating expenses and identify opportunities to improve efficiency and control costs.
- Review financial reports and work with leadership to achieve property goals.
- Assist with forecasting, budgeting, capital planning, and financial reporting.
- Ensure expenses remain within approved budgets while maintaining property standards.
Maintenance, Facilities & Building Operations- Oversee building maintenance, repairs, preventative maintenance, and capital projects.
- Implement and monitor preventative maintenance programs to protect the property's physical condition and long-term value.
- Work closely with engineering, maintenance teams, and vendors to resolve building issues quickly and effectively.
- Ensure compliance with building safety requirements, inspections, and applicable NYC housing and real estate regulations.
- Monitor vendor performance and ensure contractors meet quality, safety, and service expectations.
Leasing & Property Performance- Partner with leasing and management teams to support occupancy, leasing performance, and resident retention.
- Monitor property performance and identify opportunities to improve operations and resident satisfaction.
- Collaborate with ownership and senior management on property initiatives, renovations, capital improvements, and strategic projects.
What We're Looking For- 5+ years of property management experience, preferably in luxury residential, multifamily, high-rise, or large-scale properties.
- Previous experience as a General Manager or similar leadership role.
- Proven experience managing and developing on-site teams.
- Strong knowledge of residential property management and building operations.
- Experience with budgeting, financial reporting, expense management, and operational planning.
- Strong understanding of building maintenance, preventative maintenance, vendors, and facilities operations.
- Knowledge of applicable NYC real estate, housing, building, and safety regulations.
- Excellent communication, leadership, problem-solving, and organizational skills.
- Strong customer service and resident relations experience.
- Ability to manage multiple priorities in a fast-paced residential environment.
- Strong attention to detail and a commitment to maintaining luxury property standards.
- Experience with property management software, Microsoft Office, and other operational systems.
- Bachelor's degree in Real Estate, Business Administration, Hospitality, Property Management, or a related field is preferred but not required.
What Success Looks LikeThe successful General Manager will take ownership of the property's overall performance and create a
well-run, financially responsible, service-focused luxury residential community.
You will be successful in this role by:
- Leading a high-performing on-site team.
- Delivering an exceptional resident experience.
- Maintaining the property's physical condition and luxury standards.
- Managing budgets and controlling operating expenses.
- Improving operational efficiency.
- Building strong relationships with residents, vendors, and internal teams.
- Ensuring compliance and operational excellence across the property.
