Qualifications

• 7-10 years property management experience in luxury, hi-rise rental (required)
• Bachelor's Degree, preferred
• Knowledge of city, state, and federal agencies, rent stabilization.
• Union experience (preferred)
• Experience in repairs, maintenance, and mechanicals.
• Effective communication skills with all management levels, residents, and vendors.
• Proficient in Rent Manager, YARDI, Microsoft Office, Outlook, Excel, Avid, and Paycom.
• Ability to create and analyze budgets and reports.
• Excellent project management and organizational skills.
• Adaptability to a fast-paced environment.
• Exceptional customer service skills.
• Strong attention to detail and follow-through.
• Proactive leadership and problem-solving approach (required).

Responsibilities

• Maintain property by resolving tenant complaints.
• Provide excellent customer service and maintain resident relations.
• Act as the primary communication link between management teams.
• Hands-on management of the residential rental property.
• Enforce occupancy policies and procedures.
• Prepare and review management reports including budgets and incident reports.
• Interface with tenants, vendors, contractors, and the main office.
• Communicate building operations status and staffing needs to the main office.
• Work with leasing and accounting departments as needed.
• Perform legal apartment inspections.
• Supervise repairs and allocate resources for building operations.
• Respond to and manage emergency conditions.
• Manage service contracts for the property.

Benefits

• Collaborative and supportive work environment.
• Professional challenge in the role.