Job DescriptionI. Job Summary
The Senior Manager, Logistics Optimization provides strategic leadership for enterprise-wide logistics optimization initiatives that improve operational performance, customer experience, service reliability, and organizational scalability. This position is responsible for developing and executing optimization strategies across routing, workforce management, training, coaching, automation, analytics, and process improvement functions. The role serves as a key leader in WM Logistics' discipline-based management model by aligning people, processes, technology, and performance management practices into a unified optimization strategy. The Senior Manager partners with Operations, Logistics, Sales, Customer Experience, Digital, Fleet, and Corporate leadership teams to identify opportunities, deploy innovative solutions, and drive measurable business results. This role also oversees the development of future-state capabilities that support automation, standardization, and scalable growth across the enterprise.
II. Essential Duties and Responsibilities
- Evaluates emerging trends, technologies, and best practices to identify opportunities for future capability development.
- Oversees the identification, prioritization, and implementation of process improvements that deliver measurable business value.
- Leads enterprise initiatives focused on routing optimization, workforce management, scheduling, productivity improvement, service performance, and operational efficiency.
- Establishes governance structures, performance metrics, and reporting frameworks to monitor operational effectiveness and value realization.
- Establishes clear ownership models, accountability structures, and performance expectations across specialized logistics functions.
- Ensures optimization initiatives support consistency, scalability, and sustainable Leads the development of discipline-based management strategies within WM Logistics.
- Develops scalable operating models that ensure the right work is assigned to the right expertise with the appropriate tools and decision frameworks
- Partners with logistics leadership to define future-state organizational structures and support models.
- Leverages operational data, analytics, workforce management tools, and business intelligence reporting to identify trends and drive decision-making.
- Leads Logistics Optimization leaders and teams responsible for workforce management, coaching, training, business solutions, analytics, and optimization programs.
III. Qualifications
A. Required Qualifications
- Bachelor's Degree (accredited) or in lieu of degree
- High School Diploma or GED (accredited) and four years of relevant work experience.
- 10+ years of relevant dispatch, logistics or collections experience (in addition to education requirement). and
- 5 years of supervisory or management experience (in addition to education requirement).
B. Preferred Qualifications
IV. Physical Requirements
Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.
- Repetitive Motions
- Eye/Hand/Foot Coordination
- Sitting
- Talking
- Hearing
☒ Office: This job primarily operates in a professional office environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc.
PAY: The expected base pay range for this position across the U.S. is $135,300 - $179,300. This range represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidate's relevant experience, education, training, certifications, qualifications, and work location.
V. Benefits
At WM, each eligible employee receives a competitive total compensation package that includes medical, dental, vision, life insurance, and short-term disability. In addition, we offer a stock purchase plan, company matching on a 401(k), and more. Employees also receive paid vacation, holidays, and personal days. Please note that benefits may vary by site.
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