Expeditors International of Washington Inc

Logistics Operations Manager (Customer Onsite|Oakley)

Expeditors International of Washington Inc • $75K — $95K *
Ellenwood, GA 30294In-Person
Transportation
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree in Supply Chain or equivalent experience
  • 5+ years in logistics and large-scale warehouse operations
  • 3+ years in stakeholder management and facilitation
  • 1+ year of customer experience with systems and SOPs
  • Self-starter with ability to work independently and in teams
  • Excellent communication and relationship-building skills
  • Proficiency in SAP/WMS systems and Google Suite tools

Responsibilities

  • Manage all site Reverse Logistics Operations exceptions and escalations
  • Monitor KPIs for optimal warehouse performance
  • Oversee daily warehouse operations and proactively resolve issues
  • Drive alignment of initiatives in a fast-paced environment
  • Work with 3PL partners to improve SOPs and service commitments
  • Manage issue resolution and communications related to backlog
  • Lead continuous improvement and value-optimizing projects

Benefits

  • Paid Vacation, Holiday, Sick Time
  • Health Plan: Medical
  • Life Insurance
  • Employee Stock Purchase Plan
  • Training and Personnel Development Program
  • Growth opportunities within the company
  • Employee Referral Program Bonus
Full Job Description
Job Description

Based at the customer site, the Reverse Logistics Operations Manager will execute reverse logistics operations to maintain the circular flow of products and materials. Working with business leads, you will define and manage business processes and technology roadmaps, driving change management through collaboration, influence-without-authority, and a deeply customer-focused approach. You will oversee several on-site processes that impact daily operations-ensuring return requests, shipping, dispositioning, repacking, recycling, resell, repairs, and disposal remain perfectly synchronized. By combining "boots on the ground" oversight with data-driven insight, you will provide coaching to peers, review impacts to inventory, and develop robust mitigation strategies using root cause and corrective action analysis.

Top Daily Responsibilities:
  1. Be the single point of contact to manage all site Reverse Logistics Operations exceptions, escalations, and operational reporting.
  2. Manage and monitor Key Performance Indicators (KPIs) to achieve optimal warehouse performance and ensure the synchronization of returns, repairs, recycling, and dispositioning.
  3. Oversee day-to-day warehouse operations ("boots on the ground"), physically inspecting the floor and proactively resolving emerging issues.
  4. Drive alignment and prioritization of initiatives in a fast-paced environment with many interdependencies, immediately escalating risks of delay with operations.

Duties & Responsibilities:

Operations & 3PL Management
  • Work closely with 3PL partners and internal teams to establish, review, and update process improvements for SOPs.
  • Oversee on-site activities that impact daily operations, ensuring service commitments and circular flow models are met.
  • Monitor subcontractor performance to agreed SLOs, clearly communicating risk, priority shifts, and blockages relating to floor utilization, packaging, and inventory management.

Issue Management, Reporting & Escalation
  • Manage GUTS ticket/Buganizer routing, resolution, and timely communications, troubleshooting WMS technical issues as they arise.
  • Monitor order/ticket backlog to identify potential problem orders, perform root cause analysis for late orders, and initiate corrective actions.
  • Support the development of dashboards to effectively communicate warehouse performance metrics, using data to pull trends and recommend actions.

Continuous Improvement & Projects
  • Review and update team processes with a continuous improvement mindset (Kaizen, Lean, Six Sigma, PDCA, DMAIC, A3).
  • Measure the impact and value of identified insights, prioritizing cost-saving and process-optimization projects to enhance the overall customer experience.
  • Stay up to date with the latest benchmarks, emerging tools, and advancements in supply chain and reverse logistics to continuously improve local processes.

Stakeholder Management & Communication
  • Serve as the primary point of contact for customer inquiries, concerns, issues, and escalations.
  • Partner with planners, PMs, and support teams to create awareness of new projects and highlight key actions to support on-time delivery.
  • Present concise status reports, summarizing operational trends and recommended actions to internal and external stakeholders.
  • Build trust with operations leaders by combining "boots on the ground" understanding with data-driven insight and influence-without-authority.


Qualifications

Experience and Education Requirements:
  • Bachelor's degree with a specialization in Supply Chain, related field, or equivalent experience.
  • 5+ years of logistics, supply chain, large-scale warehouse operations, or related experience (distribution/DC, 3PL, or reverse logistics preferred).
  • 3+ years of demonstrated experience planning, organizing, tracking, and controlling tasks to achieve goals, with at least 3+ years in stakeholder management and facilitation.
  • 1+ year of specific customer experience within customer systems and knowledge of their SOP/SWI operations.
  • Proven self-starter who can work independently and as part of a cross-functional team in a fast-paced environment with limited oversight.
  • Excellent customer service skills, including a proven ability to listen, comprehend, effectively communicate, and build relationships.
  • Ability to use critical thinking to develop, evaluate, recommend, and present best options; highly risk-sensitive, recognizing when problems are likely to arise.
  • Experience and knowledge of SAP/WMS systems.
  • Proficiency in using Google Suite tools, including Google Sheets, for data analysis and information sharing.
  • Knowledge of continuous-improvement frameworks (Kaizen, Lean, Six Sigma, PDCA) and dashboard reporting is strongly preferred.


Additional Information

Expeditors offers excellent benefits:
  • Paid Vacation, Holiday, Sick Time
  • Health Plan: Medical
  • Life Insurance
  • Employee Stock Purchase Plan
  • Training and Personnel Development Program
  • Growth opportunities within the company
  • Employee Referral Program Bonus

About Expeditors International of Washington Inc

Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 14,600 trained professionals in a worldwide network of over 250 locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our services include the consolidation and forwarding of air or ocean freight, customs brokerage, vendor consolidation, cargo insurance, time-definite transportation, order management, warehousing, distribution and customized logistics solutions. At Expeditors, we pride ourselves on being a solutions-based organization and take time to understand each customer's individual business needs. As a non-asset based organization, we have considerable flexibility when managing customers' supply chains. Due to our relationships with local suppliers and global air and ocean partners, we can provide customers with the best routing and pricing options. Our comprehensive, flexible spectrum of services is supported by leading-edge information technology that provides a high level of visibility from end to end. To maintain consistent quality and customer service across the globe, Expeditors has regional headquarters located in London, Dubai, Shanghai and Singapore.

Expeditors International of Washington Inc Careers

Join the dynamic team at Expeditors International of Washington Inc, a global leader in logistics and freight forwarding, renowned for its commitment to excellence and innovation. At Expeditors, we offer more than just job opportunities; we provide a platform for professional growth and leadership development within an inclusive culture.

Work You’ll Do

At Expeditors, every position plays a crucial role in our success. We are looking for passionate, curious, and skilled professionals ready to lead and innovate in the logistics industry. Our team benefits from a culture that values diversity and leadership, fostering an environment where everyone can thrive.

Explore Career Paths

Whether you are seeking an entry-level role or a senior management position, Expeditors offers a range of career paths to suit your skills and ambitions. From operations to customer service, our job opportunities span across various functions dedicated to improving global supply chains.

Internship Programs

Kickstart your career with an internship at Expeditors. Our internships provide invaluable hands-on experience, allowing you to apply academic knowledge in real-world scenarios. You will gain insights into our operations and contribute to meaningful projects that drive our company forward.

Professional Development

Invest in your future with Expeditors’ unmatched training and development programs. We are committed to your career growth, offering extensive training, diversity workshops, and leadership courses that prepare you for the next steps in your professional journey.

Networking and Innovation

Join a network of industry leaders and innovators at Expeditors. Our collaborative environment encourages networking and idea-sharing, which are key to fostering innovation and driving the company forward. At Expeditors, you will work alongside the best in the industry, leveraging cutting-edge technology and strategies to solve complex challenges.

Benefits and Culture

Expeditors values the well-being of its team members, offering a comprehensive benefits package that supports both personal and professional growth. Our inclusive culture champions diversity and provides a supportive network where all employees can succeed.

Join Our Team

Ready to advance your career at Expeditors International of Washington Inc? Explore open positions that match your skills and interests. We are continuously hiring and looking for individuals who are driven, creative, and ready to contribute to our team’s success.

Stay Connected

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Prepare for Your Interview

Make a great first impression. Prepare for your interview with us by researching our company, refining your resume, and readying yourself to demonstrate how your experiences align with the values and needs of Expeditors. At Expeditors International of Washington Inc, your career is just the beginning of a journey filled with opportunities for growth and leadership. Join us and help shape the future of global logistics.

SEARCH EXPEDITORS JOBS

Learn more about Expeditors International of Washington Inc
Size
19,070 employees
Market Cap
$16.8 billion
Industry
Transportation
Net Income
$696.1 million
5 Year Trend
+22.1%
Revenue
$10.1 billion
NASDAQ
EXPD
* Ladders Estimates

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