Expeditors International of Washington Inc

Logistics Operations Manager | Customer On-Site

Expeditors International of Washington Inc • $75K — $95K *
Charlotte, NC 28269In-Person
Transportation
Less than 5 years of experience
3 days ago
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Job Overview by Ladders

Qualifications

  • Excellent customer service and relationship-building skills.
  • Effective written and verbal communication skills.
  • Bachelor's degree in a related field or equivalent experience.
  • 3-5+ years of supply chain or logistics experience (distribution/DC or 3PL preferred).
  • Ability to define, develop, and document business processes and procedures.
  • Proven self-starter who can work independently in a fast-paced environment with limited oversight.
  • Strong working knowledge of Microsoft Excel and Project tools; experience with Google Workspace preferred.

Responsibilities

  • Be the single point of contact for managing all NC/SC Operations exceptions & Operational Reporting.
  • Manage and monitor Key Performance Indicators (KPIs) metrics for process improvements.
  • Oversee daily warehouse operations in a large facility.
  • Drive alignment and prioritization of initiatives in a fast-paced environment.
  • Work closely with 3PL partners to improve on-site and off-site processes.
  • Monitor customer issue tracking systems and escalate as necessary.
  • Lead cost-saving and process-optimization projects with continuous improvement mindset.

Benefits

  • Paid Vacation, Holiday, Sick Time
  • Health Plan: Medical
  • Life Insurance
  • Employee Stock Purchase Plan
  • Training and Personnel Development Program
  • Growth opportunities within the company
  • Employee Referral Program Bonus
Full Job Description
Job Description

Based at the customer site in China Grove, the Logistics Operations Manager will work with business leads to define and manage business process and technology roadmaps, manage change management through collaboration, People leadership (influence-without-authority) and a customer-focused approach, effectively within the Customer culture. Overseeing several on-site processes that impact daily operations and providing insight, coaching, and guidance to peers in completing all required tasks requested by the customer within timeline requirements. Review impacts to inventory and logistics and develop mitigation strategies to incorporate using root cause, corrective action analysis.

Top Daily Responsibilities:

1. Be the single point of contact to manage all NC/SC Operations exceptions & Operational Reporting
2. Manage and monitor metrics for Key Performance Indicators (KPIs) (OTIF, dock-to-stock, inventory accuracy, ticket SLAs, metrics, cost savings, and support with process improvements and drive corrective actions.
3. Oversee day-to-day warehouse operations ("boots on the ground") in a 780k+ sq. ft. facility.
4. Drive alignment and prioritization of initiatives in a fast paced environment with many interdependencies.

Duties & Responsibilities:

Operations & 3PL Management
  • Work closely with 3PL partners and internal teams to establish and improve on-site and off-site processes.
  • Oversee on-site activities that impact daily operations, ensuring service commitments are met.
  • Coordinate with hubs, spokes, and transportation to support stable flow and capacity; support occasional off-shift/on-call coverage (15-25% local travel - once a month regionally). Moncks Corner, Summerville and Lenoir

Issue Management, Reporting & Escalation
  • Review site access ticket queues, route tickets to the appropriate Customer Logistics Operations PM, and track resolution.
  • Monitor customers Unified Ticketing System tracking systems issue; escalate with clear, accurate data.
  • Use sheets and basic BI tools to pull and interpret data, identify trends, and recommend actions.
  • Continuous Improvement & Projects
  • Review and update team processes and SOPs with a continuous improvement mindset (PDCA, DMAIC, A3).
  • Lead and/or support cost-saving and process-optimization projects; recommend best practices to the customer and 3PL partners.
  • Create and maintain pilots, trackers, and consolidated views of site activity and upcoming volumes.

Stakeholder Management & Communication.
  • Facilitate cross-functional meetings and workshops; document decisions, action items, and follow-through.
  • Present concise status reports to internal and external stakeholders.
  • Build trust with operations leaders by combining "boots on the ground" understanding with data-driven insight.


Qualifications
  • Excellent customer service and relationship-building skills.
  • Effective written and verbal communication skills.
  • Bachelor's degree in a related field or equivalent experience.
  • 3-5+ years of supply chain or logistics experience (distribution/DC or 3PL preferred).
  • Ability to define, develop, and document business processes and procedures.
  • Proven self-starter who can work independently in a fast-paced environment with limited oversight.
  • Strong working knowledge of Microsoft Excel and Project tools; experience with Google Workspace
  • preferred.
  • Experience with PDCA or other continuous-improvement frameworks.


Additional Information

Please note, this opportunity does not sponsor work visas and has no relocation assistance.

Expeditors offers excellent benefits:
  • Paid Vacation, Holiday, Sick Time
  • Health Plan: Medical
  • Life Insurance
  • Employee Stock Purchase Plan
  • Training and Personnel Development Program
  • Growth opportunities within the company
  • Employee Referral Program Bonus

About Expeditors International of Washington Inc

Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 14,600 trained professionals in a worldwide network of over 250 locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our services include the consolidation and forwarding of air or ocean freight, customs brokerage, vendor consolidation, cargo insurance, time-definite transportation, order management, warehousing, distribution and customized logistics solutions. At Expeditors, we pride ourselves on being a solutions-based organization and take time to understand each customer's individual business needs. As a non-asset based organization, we have considerable flexibility when managing customers' supply chains. Due to our relationships with local suppliers and global air and ocean partners, we can provide customers with the best routing and pricing options. Our comprehensive, flexible spectrum of services is supported by leading-edge information technology that provides a high level of visibility from end to end. To maintain consistent quality and customer service across the globe, Expeditors has regional headquarters located in London, Dubai, Shanghai and Singapore.

Expeditors International of Washington Inc Careers

Join the dynamic team at Expeditors International of Washington Inc, a global leader in logistics and freight forwarding, renowned for its commitment to excellence and innovation. At Expeditors, we offer more than just job opportunities; we provide a platform for professional growth and leadership development within an inclusive culture.

Work You’ll Do

At Expeditors, every position plays a crucial role in our success. We are looking for passionate, curious, and skilled professionals ready to lead and innovate in the logistics industry. Our team benefits from a culture that values diversity and leadership, fostering an environment where everyone can thrive.

Explore Career Paths

Whether you are seeking an entry-level role or a senior management position, Expeditors offers a range of career paths to suit your skills and ambitions. From operations to customer service, our job opportunities span across various functions dedicated to improving global supply chains.

Internship Programs

Kickstart your career with an internship at Expeditors. Our internships provide invaluable hands-on experience, allowing you to apply academic knowledge in real-world scenarios. You will gain insights into our operations and contribute to meaningful projects that drive our company forward.

Professional Development

Invest in your future with Expeditors’ unmatched training and development programs. We are committed to your career growth, offering extensive training, diversity workshops, and leadership courses that prepare you for the next steps in your professional journey.

Networking and Innovation

Join a network of industry leaders and innovators at Expeditors. Our collaborative environment encourages networking and idea-sharing, which are key to fostering innovation and driving the company forward. At Expeditors, you will work alongside the best in the industry, leveraging cutting-edge technology and strategies to solve complex challenges.

Benefits and Culture

Expeditors values the well-being of its team members, offering a comprehensive benefits package that supports both personal and professional growth. Our inclusive culture champions diversity and provides a supportive network where all employees can succeed.

Join Our Team

Ready to advance your career at Expeditors International of Washington Inc? Explore open positions that match your skills and interests. We are continuously hiring and looking for individuals who are driven, creative, and ready to contribute to our team’s success.

Stay Connected

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Prepare for Your Interview

Make a great first impression. Prepare for your interview with us by researching our company, refining your resume, and readying yourself to demonstrate how your experiences align with the values and needs of Expeditors. At Expeditors International of Washington Inc, your career is just the beginning of a journey filled with opportunities for growth and leadership. Join us and help shape the future of global logistics.

SEARCH EXPEDITORS JOBS

Learn more about Expeditors International of Washington Inc
Size
19,070 employees
Market Cap
$16.8 billion
Industry
Transportation
Net Income
$696.1 million
5 Year Trend
+22.1%
Revenue
$10.1 billion
NASDAQ
EXPD
* Ladders Estimates

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