Role Overview: The Loan Servicing Manager oversees daily loan servicing operations, ensuring accurate, compliant administration of all loan products. This role provides leadership, enforces policies and procedures, manages vendors, and ensures exceptional member service, regulatory compliance, and operational efficiency.
Key Responsibilities:- Provide day-to-day leadership and oversight of all loan servicing functions, ensuring accuracy, timeliness, and adherence to regulatory and investor guidelines.
- Manage servicing activities including loan boarding, payment processing, escrow administration, adjustable-rate mortgage adjustments, payoff requests, lien releases, collateral management, investor reporting, and account reconciliations.
- Develop, implement, and maintain policies, procedures, and internal controls that promote efficiency, regulatory compliance, and risk mitigation.
- Ensure compliance with applicable federal and state laws and regulations, including but not limited to NCUA, CFPB, NY DFS, Fannie Mae, Freddie Mac, and Federal Home Loan Bank requirements.
- Partner with Accounting/Finance, Originations, Collections, Risk, and Compliance teams to ensure smooth coordination and resolution of servicing issues.
- Serve as primary liaison with core system vendors and ancillary service providers to ensure system accuracy, regulatory compliance, and reporting capabilities.
- Monitor and analyze servicing performance metrics, prepare reports for senior management, regulators, and auditors, and recommend enhancements to strengthen servicing quality and efficiency.
- Collaborate with People Operations to recruit, train, coach, and evaluate staff to ensure a high-performing, member-focused team.
- Participate in projects and initiatives involving system enhancements, process improvements, new product implementation, and regulatory change management.
- Represent the Loan Servicing Department in internal and external meetings, audits, and examinations.
Essential Qualifications:Qualified candidates will preferably hold a bachelor's degree in a business-related field, with a minimum of five years of consumer lending experience and at least three years in a supervisory or leadership role.- In-depth knowledge of loan servicing regulations, practices, and investor requirements across residential, consumer, and commercial lending.
- Proficiency in loan servicing systems; experience with Fiserv DNA strongly preferred.
- Demonstrated leadership skills with the ability to coach, mentor, and develop high-performing teams.
- Strong analytical, organizational, and problem-solving skills with the ability to manage multiple priorities in a deadline-driven environment.
- Excellent communication skills, with the ability to interact effectively with members, staff, management, regulators, and external partners.
Apply today and embark on a rewarding career and start empowering your possible!The compensation range provided is in compliance with state specific laws. Factors that may be used to determine your actual rate of pay include your specific skills, years of experience, and other qualifications.
