Position SummaryLoan processing supervisor monitors the pipeline and metrics for a branch or processing center to ensure timely loan turnarounds and closures. Coach and review the work of less experienced Loan Processors to ensure compliance with Company, secondary market investor, and government agency standards. Ensure all tax, title, insurance and closing documentation is accurate and complete.
Essential Functions- Monitor overall pipeline and metrics for team, and ensure workloads are adjusted as needed.
- Provide training, guidance and coaching to Processors to address and clarify issues related to procedures and requirements, products, systems and required documents.
- Coordinate and manages daily workflow requirements and facilitates communications between Funding and Underwriting departments.
- Review file to ensure completeness of application and all required supporting documentation.
- Initiate documentation requests such as appraisals, employment verifications, preliminary title reports, etc.
- Check ratios and program applicability.
- Ensure status, issues or additional requirements for processing loans are communicated; make requests and provide status on loans to Processors, borrowers, agents, and Loan Officers in order to obtain information to finalize incomplete loan packages.
- Ensure Processors achieve productivity objectives and customer service levels.
- Conduct new and ongoing training for Processors and communicate industry and company changes.
- Follow all applicable compliance regulations.
- Escalate issues as needed and follows up to ensure timely resolution.
- Participate and make recommendations related to staff changes, interviews and selection of new hires, internal promotions, performance evaluations, recognition, employee relations issues, and disciplinary actions.
- Review loan applications and documentation to ensure accuracy, completeness and compliance with Company standards, federal and agency regulations, standards, and guidelines, as well as any applicable state-specific and or local regulations, ordinances, etc.
- Stay current with federal, state regulations, policies and industry trends.
- Verify accuracy of system input.
- Process overflow loans.
- Perform other duties as assigned.
Qualifications- High school diploma or equivalent required; college courses/technical training related to Business, Finance/ Accounting, Legal, or related field is preferred.
- Five or more years total work experience required that includes progressively responsible positions processing loans (Conventional, FHA, Bond, USDA loans, and FHA and VA new-construction documentation and approvals for condominium projects).
- Two or more years of prior supervisory experience.
- Ability to build strong relationships with loan officers, production, underwriting, closing and other internal and external partners.
- Excellent customer service, interpersonal, verbal and written communication skills.
- Expert level knowledge of federal, state, and regulatory requirements/guidelines related to consumer mortgage lending and internal processes and controls.
- Expert level knowledge of valid documentation related to the processing consumer mortgage applications (e.g., tax returns, financial statements and records, verification of income and deposits, etc.).
- Sound judgment, ability to think critically, including the ability to evaluate facts and data to draw conclusions, determine the downstream impact of decisions and associated risks.
- Ability to prioritize multiple tasks for self and others in a deadline-driven environment, strong sense of urgency and responsiveness.
- Ability to be patient and train less experienced team members, respond to questions, build capability.
- Intermediate math skills.
- Strong verbal and written communication skills.
- Strong detail orientation and highly organized.
- Prior experience using internal data entry systems, Microsoft Word, Excel and PDF/Document Retention programs.
Company Required Skills- Excellent verbal and written communication skills required.
- Highly organized and detail-oriented; ability to work in a fast-paced, metrics-driven environment required.
- Proficiency in Microsoft Office Suite, Word, Excel, Wiki, collaborative cloud-based programs, and
third-party software applications required. - Commitment to company values.
- Customer Service - Proactive attention to each person
- Integrity - Do and say what's right
- Respect - Treat others with dignity
- Collaboration - Listen and work together
- Learning - Seek knowledge and strive for improvement
- Excellence - Deliver the unexpected
Supervision- General supervision of work
- High independent judgment and discretion used in decision-making and assessment of team members
- Uses sound judgment in executing core job responsibilities and making work assignments
- Depending on experience, supervision is infrequent
- Provide guidance to resolve/escalate issues of moderate complexity
- Travel: 0%
Requirements- Physical: Work is primarily sedentary; mobility in an office setting.
- Manual Dexterity: Frequent use of computer keyboard and mouse.
- Audio/Visual: Ability to accurately interpret sounds and associated meanings at a volume consistent with interpersonal conversation. Regularly required to accurately perceive, distinguish and interpret information received visually and through audio; e.g., words, numbers and other data broadcasted aloud/viewed on a screen, as well as print and other media.
- Environmental: Office environment - no substantial exposure to adverse environmental conditions.
StatementThis document describes the general content and identifies essential functions and requirements for performing this position. It is not intended to be an exhaustive statement of duties, responsibilities, or requirements. Guild Mortgage complies with the ADA and considers reasonable accommodation measures that may be necessary for eligible applicants/employees to perform essential job functions. Employment with Guild Mortgage is "at-will," meaning that either the Company or an employee may terminate the employment relationship at any time, with or without cause, advance notice or stated justification.
Guild offers a pleasant work environment, competitive compensation and excellent benefits package; including medical, dental, vision, life insurance, AD&D, LTD and 401(k) with employer match.
Target Salary Range: $67,113.00 - $100,670.00
This position offers eligibility for incentive compensation.
Compensation at Guild is influenced by a wide array of factors including but not limited to local and federal minimum wage requirements, education, level of experience, and applicant's geographical location.
