Loan Consultant - Englewood, CO

iLending Car Loan Refinancing

$70K — $150K *
Finance & Insurance
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 5-7 years of call center sales experience preferred
  • Strong customer service orientation
  • Excellent verbal and written communication skills
  • Proven ability to overcome objections
  • Familiarity with financial services or automotive sectors is beneficial
  • Proficient in Microsoft Office Suite
  • Ability to operate dual monitors and multiple systems simultaneously

Responsibilities

  • Contact consumers using inbound and outbound calls (no cold calling)
  • Educate consumers on refinancing benefits for auto loans
  • Promote ancillary products relevant to consumer needs
  • Complete loan applications on behalf of interested consumers
  • Analyze consumer situations to provide tailored solutions
  • Collaborate with pricing analysts for optimal consumer options
  • Assist consumers in gathering necessary documentation for refinancing

Benefits

  • Medical, Dental, and Vision insurance
  • 401(k) matching contributions
  • Paid Time Off (PTO)
  • Health Savings Account (HSA) and Flexible Spending Accounts for dependents
  • Employer-funded Life and AD&D insurance
  • Short-term and Long-term disability insurance
  • Paid parental leave
  • Wellness and Financial Wellness programs
  • Tuition reimbursement program
Full Job Description
Lending is hiring experienced sales professionals for Loan Consultant Positions. We are looking for full-time, career-oriented individuals who want to join a fun and energetic company. We offer a very competitive base pay plus a weekly bonus program.

***The role is performed in Office (not remote). We are looking for between 6 - 10 new team members to start their journey with us in our Englewood, CO office on Monday August 31st.***

GENERAL SUMMARY:

Loan Consultants work directly with consumers to refinance their car loan into a lower interest rate or lower payment depending on the consumers' goals. This position is responsible for building rapport with consumers, asking probing questions, and offering ancillary products that fit the needs of any situation. Successful candidates are those that thrive in a fast-paced sales environment.

LOAN CONSULTANT ESSENTIAL DUTIES & RESPONSIBILITIES:
  • Contact consumers via inbound & outbound phone calls (No cold calling)
  • Educate consumers on benefits of refinancing existing auto loans
  • Educate consumers on benefits of ancillary products iLending sells
  • Complete applications on behalf of interested consumers
  • Analyze consumer's situation and identify potential solutions
  • Work with internal pricing analysts to find the best option for the consumer
  • Present refinance options and offer ancillary products to consumers
  • Assist consumers in gathering documentation to complete refinancing transaction

LOAN CONSULTANT EDUCATION and/or WORK EXPERIENCE REQUIREMENTS:
  • Call center experience; preferably in sales
  • Strong orientation towards customer service
  • Excellent verbal and written communication skills
  • Demonstrated ability in overcoming objections
  • Financial services or automotive background a plus
  • Proficient in Microsoft Office products (Outlook, Excel, Word, PowerPoint)
  • Ability to utilize dual monitors while navigating multiple systems
  • College degree preferred
  • Ability to build relationships within the department, across the company, and with outside partners

SALARY & BENEFITS:
  • Base hourly rate of $17.31 and monthly bonus based on sales goals
  • Total compensation: average in first year $70,000 - $90,000 annually with potential to earn up to $150,000.
  • Full-time positions are benefits-eligible the first month after 30 days of employment, which includes:
    • Medical, Dental, Vision, PTO, 401(k) match, Health Savings Account(HSA), Dependent Care Flexible Spending Account, Employer Paid Life and AD&D Insurance, Supplemental Life and AD&D Insurance, Employer Paid Short-Term and Long-Term Disability, Paid Parental Leave, Wellness Program, Financial Wellness Program, Tuition Reimbursement Program

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