Job Title: Linux Admin

City: Redmond

State/Province: Washington

Posting Start Date: 8/31/26

Job Description:

Job Description

Role Purpose

The purpose of this role is to resolve priority incident tickets and service requests while contributing to incident analysis, change request preparation, and continuous service improvement.

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Areas of responsibility          Â

Triaging and resolution of tickets-"Perform initial triage for high priority incident tickets (P2 tickets) which may have an impact across one or more processes and resolve priority incident (P3) tickets within defined SLAs.

Create log of incidents and Document observations and related root causes, to support in evaluation of mitigation measures. "

Resolution of service Requests-Fulfil software/hardware/network service requests within agreed timeline, ensuring timely completion and adherence to SLAs while maintaining quality and accuracy in request handling.

SLA Monitoring-Monitor SLA timelines for entire lifecycle of high priority incident tickets (P2 tickets). Escalate as needed and participate in weekly or monthly service review meetings with clients and internal teams.

Change request execution-"Create change requests as per the priority of the incident tickets in adherence with the defined guidelines.

Present changes for approval with rollback plans in change approval meetings. Execute approved changes and document post-implementation outcomes."

Incident Analysis-"Analyse nature of incidents to support root cause analysis and related service improvement plans.

Contribute towards development of mitigation action to reduce repeat incidents, by identifying patterns of issues noted."

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Hello , pls join on video.

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Understanding of Linux operating systems and Linux system administration (SysAdmin roles).
* Good understanding of Linux/Unix commands (Strong User).
* Experience automating tasks with scripting languages such as Python, Bash, and JavaScript.
* Systematic problem-solving approach, strong communication skills, a sense of ownership and drive solutions.
* Deep understand of service metrics and alarms through the development of dashboards, service KPIs, alarming systems.
* Experience working in an operational environment with mission critical tier one services with associated pager duty.
* Software development experience focused on Services and Operational tools.
* CI/CD process and software knowledge.
* Operational toil mitigation and reduction.

Responsibilities
* Work closely with development team on maintaining operational health of core compute services for API availability and low latency
* Managing and triaging tickets. Driving prioritization and execution of work based on impact.
* Scale systems sustainably through mechanisms such as easy-to-use tooling and automation.
* Work in concert with service developers to evolve systems/products for better scalability, reliability and development velocity.
* Drives new runbooks to help reduce mean triage time of incidents.
* Prioritize and automate high hit count runbooks.
* Practice sustainable incident response and drive root case analysis

Consent:: "By accepting the invite, you voluntarily consent to participate in a video interview during which a short portion of the interview will be recorded with audio and video. You are also voluntarily consenting to the release of the audio and video to Panel/HR. Furthermore, during the recorded portion of the interview, you will be asked to display a valid and current photo ID, such as a driver's license, passport, or government-issued ID card. However, please be prepared to block or cover up any personal information on the photo ID such as driver's license number, social security number, and date of birth."

Please join the session using the given link and follow the instructions as stated below

1. Candidate must join at least 2/3 minutes prior to the given slot.
2. Candidate must login from a laptop and camera should be enabled.
3. Ensure that there is clarity of microphone while conversing.
4. Please put the phone on silent mode during the entire conversation to avoid distraction.
5. Please use computer/phone only when given a task(coding).
6. Please keep the answers brief and to the point
7. No other person should be present besides candidate and the panelist

Mandatory Skills: Linux Admin.

Experience: 3-5 Years.

The expected compensation for this role ranges from $45,000 to $121,000 .

Final compensation will depend on various factors, including your geographical location, minimum wage obligations, skills, and relevant experience. Based on the position, the role is also eligible for Wipro's standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.