DXC Technology

Life Insurance BPS Operations Supervisor

DXC Technology • $80K — $95K *
Nashville, TN 37211In-Person
Finance & Insurance
8 - 10 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • 10+ years of experience in the life insurance industry, particularly in operations.
  • 2+ years in a supervisory or team leadership role.
  • Strong understanding of life insurance products and policy administration.
  • Proven track record in managing teams and achieving operational targets.
  • Experience in Business Process Services or shared services environments.
  • Knowledge of operational controls and quality management practices.
  • Excellent analytical and problem-solving skills.

Responsibilities

  • Supervise daily operations for life insurance processes to meet SLAs.
  • Monitor workloads and operational performance metrics.
  • Assign tasks based on business needs and team capacity.
  • Identify and address operational risks and service issues.
  • Lead and develop a team of operations associates through coaching and performance reviews.
  • Provide subject-matter expertise on life insurance administration processes.
  • Prepare and analyze operational reports to track performance trends.

Benefits

  • Opportunities for professional development and career advancement.
  • Supportive team culture focused on collaboration and continuous improvement.
  • Access to training programs and resources for skill enhancement.
  • Engagement in process improvement initiatives.
  • Participation in internal and external audits for compliance.
Full Job Description
Job Description:

The Life Insurance BPS Supervisor is responsible for overseeing day-to-day business process operations supporting life insurance administration and servicing. This role provides operational leadership to a team of associates, ensuring work is completed accurately, efficiently, and in accordance with established service-level agreements (SLAs), quality standards, client requirements, and regulatory guidelines.

The ideal candidate brings extensive knowledge of life insurance operations, strong people-management skills, and demonstrated experience leading teams in a business process services environment. The Supervisor will partner closely with internal stakeholders and clients to identify operational opportunities, resolve issues, improve processes, and maintain a high level of service delivery.

Key Responsibilities

Operations Management
  • Supervise daily operations for assigned life insurance business processes and ensure timely completion of work within established SLAs.
  • Monitor workloads, staffing levels, productivity, backlogs, and operational performance.
  • Assign work and manage priorities based on business volumes, client requirements, and team capacity.
  • Ensure processes are executed consistently and in accordance with documented procedures and controls.
  • Identify operational risks, bottlenecks, and service issues and implement appropriate corrective actions.
  • Escalate significant operational, client, compliance, or quality issues to management in a timely manner.


Team Leadership & People Management
  • Lead, coach, and develop a team of operations associates and senior associates.
  • Conduct regular performance reviews, one-on-one meetings, coaching sessions, and performance improvement activities as needed.
  • Establish clear performance expectations and monitor individual and team results.
  • Support recruitment, onboarding, training, and development of team members.
  • Foster a culture of accountability, collaboration, continuous improvement, and customer service.
  • Identify high-potential employees and support career development and succession planning.


Life Insurance Operations
  • Provide subject-matter guidance on life insurance policy administration and servicing processes.
  • Oversee processes such as policy issuance, new business, underwriting support, policy changes, beneficiary updates, billing and payments, reinstatements, policy servicing, claims support, and related administrative activities, as applicable.
  • Review complex transactions and exceptions and provide guidance to team members.
  • Ensure appropriate documentation and processing controls are followed.
  • Stay current with life insurance products, operational practices, regulatory requirements, and client-specific procedures.


Quality & Compliance
  • Monitor quality performance and ensure adherence to internal controls, policies, procedures, and client requirements.
  • Review quality trends and develop action plans to address recurring errors or process gaps.
  • Ensure appropriate handling of confidential customer and policy information.
  • Support internal and external audits and provide required documentation and operational reporting.
  • Promote compliance with applicable insurance regulations and organizational policies.


Reporting & Performance Management
  • Prepare and review daily, weekly, and monthly operational reports.
  • Track KPIs including productivity, quality, turnaround time, SLA performance, backlog, error rates, and staffing utilization.
  • Analyze performance trends and communicate key findings and action plans to management.
  • Participate in operational reviews and client meetings as required.


Process Improvement
  • Identify opportunities to improve efficiency, quality, customer experience, and cost effectiveness.
  • Lead or participate in continuous improvement initiatives, including process standardization and workflow optimization.
  • Collaborate with business, technology, quality, training, and client-facing teams on process enhancements.
  • Assist with implementation and transition of new processes, clients, products, or technologies.


Required Qualifications
  • 10+ years of experience in the life insurance industry, preferably in policy administration, new business, underwriting support, policy servicing, claims support, or related operations.
  • 2+ years of experience in an operations supervisory or team leadership role.
  • Strong understanding of life insurance products, policy administration, and insurance operations.
  • Demonstrated experience managing teams and meeting operational performance targets.
  • Experience working in a Business Process Services, shared services, outsourcing, or insurance operations environment.
  • Strong knowledge of operational controls, quality management, and SLA/KPI management.
  • Excellent analytical, organizational, and problem-solving skills.
  • Strong written and verbal communication skills.
  • Ability to manage multiple priorities in a deadline-driven environment.
  • Proficiency with Microsoft Office, particularly Excel and PowerPoint.


Preferred Qualifications
  • Bachelor's degree in Business Administration, Insurance, Finance, or a related field.
  • Experience supporting U.S. life insurance carriers or insurance service organizations.
  • Experience working with policy administration systems and insurance workflow platforms.
  • Experience with process improvement methodologies such as Lean or Six Sigma.
  • Experience managing client-facing operational relationships.
  • Insurance-related certifications or professional designations are a plus.


Core Competencies
  • People Leadership
  • Life Insurance Operations Expertise
  • Client & Customer Focus
  • Operational Excellence
  • Quality & Risk Management
  • Problem Solving & Decision Making
  • Performance Management
  • Process Improvement
  • Communication & Collaboration
  • Accountability & Ownership


Key Performance Indicators

Success in this role may be measured through:
  • SLA and turnaround-time achievement
  • Team productivity and utilization
  • Quality and accuracy metrics
  • Backlog management
  • Customer/client satisfaction
  • Employee performance and retention
  • Process improvement results
  • Compliance and audit performance
  • Timeliness and effectiveness of issue resolution


About DXC Technology

CSC is a global IT services company. CSC is a global leader inproviding technology-enabled business solutions and services.CSC has helped its clients manage and profit from every major wave of change in IT since its formation in 1959. CSC provides innovative solutions for customers around the world by applying leading technologies and CSC's own advanced capabilities. These include systems design and integration, IT and business process outsourcing (BPO), applications software development, Web and application hosting, and management and technology consulting.

DXC Technology Careers

Join the vibrant team at DXC Technology, a global leader in technology services and consulting, and discover unparalleled job opportunities where innovation and leadership converge. At DXC Technology, we are committed to fostering a culture of growth and diversity, empowering our professionals to excel in their careers.

Work You’ll Do

At DXC Technology, you will collaborate with some of the brightest minds in the industry to drive technological transformations across a multitude of sectors. Our team is at the forefront of digital innovation, leveraging deep industry expertise to deliver targeted solutions that meet the evolving needs of our clients.

Join Our Market-Leading Team

Become part of a dynamic team of over 130,000 professionals globally, dedicated to making a lasting impact through technology, leadership, and innovation. DXC Technology offers a unique position in the marketplace, combining industry knowledge, technological expertise, and client-focused solutions.

Innovative Work

Engage in projects that reshape businesses and revolutionize industries. DXC Technology provides a platform where your skills in technology and your passion for innovation can flourish. Our commitment to professional growth ensures that every team member has the opportunity to reach their full potential.

Career Development

Future-proof your career with DXC Technology, where we offer a wealth of job opportunities, from entry-level positions to leadership roles. Our robust training and diversity programs ensure that all employees have the tools they need to succeed. From internships to full-time positions, DXC Technology nurtures talent at every level.

Explore Job Opportunities and Internships

Whether you're just starting your career or looking to make a significant change, DXC Technology offers a range of employment options to suit your skills and ambitions. Explore our open positions, internships, and leadership roles to find the perfect fit for your professional journey.

Benefits and Culture

Enjoy a supportive and inclusive workplace culture that values each employee’s unique contributions. At DXC Technology, we offer competitive benefits, including health, wellness, and continuous learning opportunities. Our commitment to diversity and inclusion is integral to our business strategy and critical to our success.

Stay Connected

Join our team and be part of a community that values networking, leadership, and professional development. Stay up-to-date with industry trends and enhance your skills through our comprehensive training and development programs.

Search DXC Technology Jobs

Discover the exciting and rewarding career opportunities awaiting you at DXC Technology. Tailor your job search to match your professional skills and interests. We are actively hiring and looking for curious, creative, and solution-driven team players.

Keep Up to Date

Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here.

Job Alert Emails

Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. See what exciting and rewarding opportunities await at DXC Technology. Join DXC Technology and be part of a team that’s dedicated to making a difference in the world of technology and beyond. Your career journey starts here, where your skills, innovation, and leadership will help shape the future of global industries.
Learn more about DXC Technology
Size
130,000 employees
Market Cap
$6 billion
Industry
Information Technology
Net Income
-$2.8 billion
Founded
2017
5 Year Trend
+16.4%
Revenue
$18.1 billion
NASDAQ
DXC
* Ladders Estimates

Similar Jobs

Ad banner background

Get Ready For Your
Next Interview

More Jobs at DXC Technology

More Finance & Insurance Jobs

Find similar Life Insurance BPS Operations Supervisor jobs:

NationwideNashville, TN