About the RoleReporting directly to our Senior Manager, Provider Network Strategy, the Licensing Lead will own day-to-day execution for our Licensing New Bets pod. You will translate licensing strategy into a clear operating plan, and oversee the virtual-assistant capacity supporting your workflows.
Licensing is an upstream driver of provider supply, credentialing, and risk reduction. You will build scalable licensing workflows for new provider types, bring work in-house where appropriate, improve speed and provider experience, and ensure accurate, compliant execution as Nourish grows toward 25,000+ providers.
This role is full-time and open to NYC-based or remote candidates.
Key Responsibilities:- Develop, and support a pod of New Bets Licensing Associates or Senior Associates, setting priorities, clarifying ownership and deadlines, reviewing work quality, giving direct feedback, and holding the team accountable for outcomes.
- Direct virtual-assistant capacity supporting licensing workflows, including work allocation, training, quality assurance, and performance monitoring.
- Own complex licensing programs end to end, from state and provider-type requirements research through provider instructions, application submission, status tracking, issue resolution, renewals, and reporting.
- Build and maintain clear SOPs, operating cadences, quality controls, documentation standards, escalation paths, and audit-ready records for new and existing licensing workflows.
- Use metrics to manage capacity, throughput, timeliness, quality, provider experience, and execution risk; identify gaps early and lead practical improvement plans.
- Investigate ambiguous state-board, provider, or operational issues using data and primary sources; make sound tradeoffs across speed, compliance, provider experience, business impact, and cost.
- Design scalable workflows and recommend tooling, automation, and ownership improvements in partnership with Credentialing, Product, Engineering, Payer Ops, Finance, RCM, Clinical Ops, and Customer Experience.
- Evaluate where work should be brought in-house or supported by external partners, then implement the operating model and controls required for reliable execution.
- Serve as the day-to-day escalation point for the area you own, resolving blockers independently and escalating material risks with clear recommendations.
- Communicate decisions, owners, deadlines, risks, and next steps clearly to team members, leaders, providers, state boards, external partners, and cross-functional stakeholders.
- Build team capability by coaching associates into stronger owners and future leaders while ensuring reliable delivery against goals.
We'd love to hear from you if:- You have approximately 5-9 years of experience in provider licensing, provider operations, healthcare operations, or a closely related field.
- You have meaningful licensing domain depth, including state licensing requirements, application and renewal processes for Medical Doctors, Nurse Practitioners, and Therapists.
- You have demonstrated people-leadership experience, including setting priorities, directing work, giving feedback, managing performance, and developing team members.
- You have owned complex operational programs with rigorous quality, compliance, documentation, and deadline requirements.
- You use metrics to manage capacity, throughput, quality, timeliness, and execution risk.
- You are a strong written and verbal communicator who can simplify complex regulatory or operational issues for different audiences.
- You are tech-savvy and have experience improving processes through tooling, automation, or partnership with Product and Engineering.
- You are flexible, adaptable, and effective in fast-changing conditions.
- A bachelor's degree is strongly preferred but not required.
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