Job Summary

Provides advancedLinux/Unix systems administrationin a 24×7 NOC environment. Handles Level 1 escalations, performs deep troubleshooting, executes system maintenance, and ensures reliability of Linux/Unix-based infrastructure across multiple locations.

Key Responsibilities

• Linux/Unix Systems Administration— Administers Linux/Unix development, test, and production servers including reloading, re-imaging, patching, configuration, and shell-level maintenance.

• Advanced Troubleshooting— Diagnoses and resolves complex Linux/Unix OS, service, and connectivity issues.

• Monitoring & Proactive Response— Performs daily monitoring of Linux/Unix systems, services, and performance; initiatesproactive remediation.

• Software Management— Installs, removes, and upgrades Linux/Unix packages using native package managers (yum, apt, rpm, etc.).

• Incident Remediation— Owns Level 2 Linux/Unix-related tickets through resolution, including root cause analysis.

• Operational Reporting— Provides system evaluation reports and contributes to operational recommendations for Linux/Unix environments.

• Documentation & Compliance— Updates system records, ensures licensing compliance, and maintainsaccurate configuration data for Linux/Unix assets.

• Knowledge Transfer— Creates runbooks and how-to guides; trains Level 1 analysts on Linux/Unix procedures.

• BA/BS degree and 2–4 years of relevant experience OR equivalent combination.

• Strong experience withLinux/Unix troubleshootingand server administration.

• Ability to support 24×7 operations and rotating shifts.

• U.S. Citizenship and U.S. residencyrequired.

• May also hold Windows credentials ifpermitted.

Shift timings:

Shift 1: Monday - Friday 7am - 4pm EST

Shift 2: Monday - Friday 3pm - 12am EST

Shift 3: Monday - Friday 11pm - 8am EST

Weekend Shift 1: Saturday & Sunday - 7am - 8pm EST

Weekend Shift 2: Saturday & Sunday - 7pm - 8am EST

* Weekend shifts will also include 16 additional hours during the week.

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