LensCrafters - Licensed Store Manager

EssilorLuxottica • $89K — $155K *
Mission Viejo, CA 92691In-Person
Retail & Consumer Goods
Less than 5 years of experience
6 days ago
Job Overview by Ladders

Qualifications

  • High School graduate or equivalent
  • State licensure (if applicable) and/or ABO Certification in non-licensed states
  • 4+ years management/supervisory experience
  • Comprehensive knowledge of operations and business implications
  • Strong influencing and negotiating skills
  • Team building and management skills
  • Knowledge of current optical theory and merchandise

Responsibilities

  • Deliver exceptional customer service through staff training on sales processes
  • Uphold Diamond Service Principles with customers and patients
  • Analyze financial data and recommend actions for improved profitability
  • Strive for top performance in key metrics including Net Promoter Score and sales targets
  • Recruit and select high-caliber staff to build an effective team
  • Ensure compliance with safety standards and conduct monthly store inspections
  • Maximize partnerships with optometrists and ensure business alignment

Benefits

  • Health care benefits
  • Retirement savings options
  • Paid time off/vacation
  • Employee discounts
  • Performance bonus and/or commission plan
Full Job Description
Requisition ID: 934322
Store #: 001321 LensCrafters
Position:Full-Time
Total Rewards: Benefits/Incentive Information

GENERAL FUNCTION

The overall mission of the Store Manager is to be a leader within the LensCrafters organization. The Store Manager delivers key performance indicators by integrating the Brand Story and ensuring flawless execution of the customer experience.

MAJOR DUTIES & RESPONSIBILITIES
  • Conveys a commitment to providing unsurpassed Customer Service through ensuring the LensCrafters' staff performs the Sales and Service Process steps.
  • Demonstrates the Diamond Service Principals and Service Vision with all customers and patients.
  • Provides on-the-job training and guidance to team members making use of Company provided programs.
  • Analyzes store financial data and makes recommendations regarding steps which can be implemented on the retail side of the business to improve profitability.
  • Strives to achieve "Far Exceeds Expectations" on all targets set in the following areas:
    • NPS - Net Promoter Score
    • % Sales to Plan
    • Customer Count
    • Store Operating Profitability
    • % Saturation of Training
    • Key Performance Indicators, to include exam growth and retention
  • Recruits and selects high caliber staff.
  • Forecasts staffing needs through the use of the labor scheduling model.
  • Performs administrative duties to include payroll, inventory management, technical application and understanding.
  • Delivers the key performance indicators by inspiring associates to provide the customer experience that exceed their expectations notes through NPS portal.
  • Leads Doctor of Optometry business partnership and co-planning.
  • Adheres to Company policies and procedures regarding frame recovery and acknowledging receipt of physical inventory.
  • Executes to guidelines LC Inventory Management System and Order tracker as a part of global POS
  • Ensures all Company approved safety programs are implemented and maintained consistently per standards.
  • Conducts monthly safety inspections of store premises using self-inspection checklist. Reports all contacts by Local, State, Federal regulatory agencies to the CSC Legal or Quality Assurance Department within 14 hours of contact. Follow-up in writing.
  • Maximize Optometric partnerships through participation and involvement in the following: Coverage, Walk-in Availability, In-house Prescriptions, Doctor Detailing, Co-op Relationships.
  • Maintains safe AND FUN working environment for all associates/customers.
  • Takes pride in the store appearance and will execute visual directive to achieve a consistent company message.


BASIC QUALIFICATIONS
  • High School graduate or equivalent
  • State licensure (if applicable) and/or ABO Certification in non-licensed states
  • 4+ years management/supervisory experience
  • Comprehensive knowledge from operations, processes and business implications
  • Strong influencing and negotiating skills
  • Team building and management skills
  • Knowledge of current optical theory and merchandise
  • Strong communicator and listener
  • Strong basic math skills (addition, subtraction, multiplication, division)
  • Sales skills
  • Familiarity with cash register, computers and calculators
  • Ability to manage time under aggressive deadlines


PREFERRED QUALIFICATIONS
  • College degree or equivalent
  • LensCrafters Final Inspector Certification
  • LensCrafters Quality, Fitting and Adjusting Program
  • Previous experience in customer service and retail
  • Knowledge of current store merchandise
  • High level of business acumen to include detailed knowledge of LC Dashboard

Pay Range: 89,730.56 - 155,320.93

This posting is for an existing vacancy within our business. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

About EssilorLuxottica

EssilorLuxottica Careers

Joining EssilorLuxottica means becoming part of a global community of esteemed professionals dedicated to propelling the eyewear industry forward through innovation and leadership. EssilorLuxottica, the leader in lens and eyewear manufacture, offers a plethora of job opportunities that promise not only professional growth but also a commitment to diversity and career development.

Explore Job Opportunities

EssilorLuxottica is on the lookout for talented individuals who are eager to drive change and excel in their careers. The company offers various positions that cater to a wide range of skills and experiences. Whether you're seeking an entry-level role or a more senior position, EssilorLuxottica provides a platform where your professional skills can flourish.

Internship Programs

Start your career with EssilorLuxottica through its dynamic internship programs. These opportunities allow you to apply your academic knowledge in real-world scenarios, enhancing your job prospects and providing you with invaluable industry experience. Internships at EssilorLuxottica are a stepping stone to full-time employment and open doors to extensive networking and mentorship from leaders in the field.

Culture and Benefits

EssilorLuxottica is committed to fostering a workplace culture that values teamwork, creativity, and diversity. Employees enjoy a range of benefits designed to support their lifestyle and well-being, including comprehensive health benefits, flexible working conditions, and continuous diversity training. EssilorLuxottica's inclusive environment encourages every team member to bring their unique perspectives to the table.

Professional Growth and Development

Career advancement is a cornerstone of EssilorLuxottica's employment philosophy. The company invests in leadership training and professional development programs that empower employees to hone their skills and advance their careers. Through personalized career paths, employees can navigate their professional journeys effectively.

Hiring Process

The hiring process at EssilorLuxottica is designed to be transparent and engaging. Candidates are encouraged to showcase their skills and experience through a detailed resume and during the interview process. EssilorLuxottica values a thorough approach to ensure that all potential hires are a fit for the company’s culture and job demands.

Networking and Innovation

At EssilorLuxottica, networking and innovation go hand in hand. Employees are encouraged to collaborate across teams and regions to foster innovation that leads to industry breakthroughs. The company's global presence offers unparalleled opportunities for networking and personal growth within the industry.

Join the EssilorLuxottica Team

Search open positions that match your skills and interests on the EssilorLuxottica Jobs portal. The team seeks passionate, curious, and solution-driven team players ready to contribute to the company's mission of redefining the eyewear industry.

Stay Connected with EssilorLuxottica Careers

Keep up to date with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the professionals who are part of EssilorLuxottica. Subscribe to receive job alerts, latest news, and insider tips tailored to your preferences. Discover what exciting and rewarding opportunities await at EssilorLuxottica.

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Learn more about EssilorLuxottica
Industry
Retail & Consumer Goods
* Ladders Estimates

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