DOCS Health

Leave Program Manager

DOCS Health • $85K — $113K *
St. Paul, MN 55106In-Person
Business Services
5 - 7 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Bachelor's Degree in Human Resources or related field or equivalent experience
  • 7 years of experience in leave of absence and disability administration
  • 5 years managing multi-state short and long-term disability programs
  • Experience with outsourced leave management programs or third-party administrators
  • Professional certification in HR, Benefits, or Leave Administration preferred

Responsibilities

  • Design and execute leave, disability, and return-to-work programs while ensuring compliance
  • Serve as the subject matter expert on complex leave and accommodation cases
  • Oversee third-party administrators to enhance service delivery and program outcomes
  • Update policies and procedures to align with changing laws and organizational needs
  • Collaborate with various departments to implement effective leave solutions
  • Analyze program data to recommend strategic improvements and compliance enhancements
  • Lead the development and administration of return-to-work programs for employees

Benefits

  • Full Medical, Dental, and Vision benefits
  • 401(k) Match Retirement Savings Plan
  • Paid Time Off (PTO)
  • Paid Parental and Adoption Leave
  • Volunteer Time Off (VTO)
  • Educational Assistance Program
  • Employee Assistance Program (LifeWorks)
  • Incentive programs and employee perks
Full Job Description
The Leave Program Manager is accountable for the design, implementation, administration, and continuous improvement of leave of absence, disability, paid leave, accommodation, and return-to-work programs while ensuring compliance with applicable federal, state, and local regulations. This role serves as the organization's subject matter expert for leave and accommodation programs, providing guidance on complex cases, overseeing third-party administrators, and driving enterprise-wide process enhancements. This role leads cross-functional initiatives that improve program effectiveness, employee experience, compliance, and operational outcomes.

Essential Functions
  • Accountable for the design, implementation, administration, and ongoing evaluation of leave of absence, disability, paid leave, accommodation, and return-to-work programs to ensure regulatory compliance, operational effectiveness, and a positive employee experience
  • Serve as the enterprise subject matter expert for protected leave, disability, accommodation, and return-to-work programs, providing consultation and direction on highly complex cases, escalated issues, and policy interpretation
  • Lead the oversight and vendor management of third-party administrators, establishing service expectations, resolving escalated issues, monitoring compliance, and driving continuous improvements in service delivery and program outcomes
  • Develop, maintain, and update leave-related policies, procedures, and program documentation, ensuring alignment with changing federal, state, and local laws and organizational objectives
  • Partner with Human Resources, Legal, Payroll, Risk Management, Operations, and other stakeholders to implement compliant and effective leave and accommodation solutions that balance employee needs with business requirements
  • Analyze program data, trends, regulatory developments, and operational metrics to identify risks, recommend strategic improvements, and implement solutions that enhance compliance, employee support, and organizational effectiveness
  • Direct the development and administration of return-to-work and workplace accommodation programs, promoting timely and sustainable employee reintegration while reducing lost work time and supporting workforce productivity
  • Provide guidance, coaching, and technical expertise to team members, managers, and HR partners regarding leave administration processes, regulatory requirements, and best practices
  • Comply with Company and department policies and standards; performs other duties as assigned


Minimum Requirements
  • Bachelor's Degree in Human Resources, or a related field, or equivalent education and/or experience
  • 7 years of progressive experience in leave of absence, disability, accommodation administration, or related benefits experience and
  • 5 years of experience administering multi-state short-term disability, long-term disability, and state paid leave programs and
  • Experience working with an outsourced leave management program or third-party administrator supporting leave and accommodation requests


Preferred Requirements
  • Experience with HRIS, leave management, and case management systems


Skills and Abilities
  • Proven experience interpreting and applying federal and state leave, disability, and accommodation regulations, including FMLA, ADA, COBRA, ERISA, HIPAA, ACA, state paid leave programs, and related compliance requirements
  • Ability to interpret complex regulations, assess risk, and make sound decisions to resolve sensitive employee situations
  • Excellent written and verbal communication skills with the ability to explain complex policies and requirements to diverse audiences both internally and externally
  • Demonstrated ability to build collaborative relationships and influence outcomes across multiple functions
  • Ability to analyze data, identify trends, and develop data-driven recommendations
  • Strong problem-solving and conflict-resolution skills with a focus on achieving timely and practical solutions
  • Demonstrated experience leading complex projects, managing competing priorities, and executing initiatives; experience leading program improvements, implementations or vendor transitions
  • Demonstrated discretion, professionalism, and ability to handle highly sensitive and confidential information


Preferred Licenses and Certifications
  • Professional certification in Human Resources, Benefits, Disability Management, or Leave Administration (e.g., SHRM, HRCI, CLMS, CDMS) Preferred


Physical and Cognitive Demands

  • Communicate/Hearing Frequently
  • Communicate/Talking Frequently
  • Learn New Tasks or Concepts Frequently
  • Make Timely Decisions in the Context of a Workflow Frequently
  • Complete Tasks Independently Constantly
  • Maintain Focus Constantly
  • Remember Processes & Procedures Constantly
  • Stationary Position (Seated) Constantly
  • Vision Constantly
  • Hand/Eye Coordination Occasionally
  • Bend Rarely
  • Complete Tasks in a Noisy Environment Rarely
  • Feeling/Grasping/Handling Rarely
  • Move/Traverse Rarely
  • Repetitive Motions Rarely


Working Environment

  • Hazards Occasionally

Environmental Conditions

  • Office: This position primarily operates in a professional office environment in which team members occupy desks in assigned areas or at meeting/collaboration spaces within the building. The building's primary work areas consist of desks, chairs, computers, and other office equipment and devices for professional services.
  • Remote: This position primarily completes work from a remote setting, most commonly, a home office. This may be referenced as flexible workplace.


Travel Requirements

  • This position does not require travel

What's In It For You:

We provide competitive benefits, unique incentive programs and rewards for our eligible employees:
  • Full Medical, Dental, and Vision benefits and an integrated Wellness Program
  • 401(k) Match Retirement Savings Plan
  • Paid Time Off (PTO)
  • Holiday Pay & Floating Holidays
  • Volunteer Time Off (VTO)
  • Educational Assistance Program
  • Full Paid Parental and Adoption Leave
  • LifeWorks (Employee Assistance Program)
  • Patterson Perks Program


The potential compensation range for this role is below. The final offer amount could exceed this range, based on various factors such as candidate location (geographical labor market), experience, and skills.

$85,500.00 - $113,966.67

About DOCS Health

Dentrust Optimized Care Solutions provide direct and on-location health services through fixed-clinic settings, mobile treatment centers, telemedicine, portable deployment models, emergency response, case management, and a variety of comprehensive health, dental, and specialty care.

DOCS Health Careers

Joining DOCS Health presents an unparalleled opportunity to become part of a leading team of professionals dedicated to healthcare excellence. DOCS Health is renowned for its commitment to innovation, leadership in the medical field, and a culture that actively supports diversity and professional growth.

Explore Job Opportunities

DOCS Health offers a variety of job opportunities that cater to a range of skills and professional interests. Whether one is seeking a position in healthcare administration, patient care, or medical research, DOCS Health provides a platform where career aspirations turn into reality.

Internship Programs

For those at the beginning of their professional journey, DOCS Health’s internship programs offer a robust foundation in the healthcare industry. Interns gain invaluable experience, working alongside seasoned professionals and engaging in projects that enhance their skills and expand their understanding of the medical field.

Employment Benefits

Choosing a career at DOCS Health means access to outstanding benefits. The company is committed to the well-being of its team members, offering comprehensive health benefits, retirement plans, and generous paid time off. Additionally, employees enjoy continuous learning opportunities through professional development and diversity training programs.

Cultivating a Culture of Growth and Innovation

At DOCS Health, fostering a culture of growth and innovation is paramount. The company encourages its team to pursue innovation in every task and project. With a supportive network and access to cutting-edge technology, team members can explore new ideas and approaches, driving forward the standards of healthcare.

Leadership and Development

Leadership development is a cornerstone of DOCS Health’s commitment to its employees. Through targeted training and real-world application, employees enhance their leadership skills, preparing them for advanced roles within the company. This focus on leadership cultivates a team that is ready to meet challenges and excel in their careers.

Networking and Professional Development

Networking opportunities abound at DOCS Health, with numerous events and platforms that connect employees with industry leaders and peers. These interactions are vital for professional growth and innovation, offering insights and opportunities that are integral to career advancement.

Hiring Process

The hiring process at DOCS Health is designed to be transparent and engaging. Candidates can expect a thorough interview process where they can showcase their skills and learn about the company’s values and expectations. Interested candidates should prepare their resume to reflect relevant experience and skills, tailored to the position they are applying for.

Join the DOCS Health Team

Explore the career pages and current job listings to find where skills and interests align with the needs of DOCS Health. Positions are available for those passionate about making a difference in healthcare and eager to join a team that values hard work and creativity.

Stay Connected with DOCS Health Careers

Keep up to date with the latest from DOCS Health by following the careers blog. Gain insights from insiders, learn about new job openings, and get tips for your next interview or networking event.

Job Alert Emails

Personalize your subscription to receive job alerts and the latest news from DOCS Health. Tailored updates will keep potential candidates informed about new opportunities and developments within the company.

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Learn more about DOCS Health
Size
251 employees
Industry
Healthcare
* Ladders Estimates

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