TeleTech

Learning Development Specialist

TeleTech$52K — $108K *
Education, Government & Non-Profit
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Experience developing technical learning materials for software or hardware.
  • Knowledge of software authoring tools like Articulate Storyline 360 or Adobe Captivate.
  • Proficiency in managing content on Learning Management Systems.
  • Ability to collaborate smoothly with subject matter experts and stakeholders.
  • Strong organizational skills to meet strict project delivery timelines.
  • Ability to write clear instructional scripts and text.
  • Secret clearance; Bachelor's degree required.

Responsibilities

  • Design and develop effective training courses for the U.S. Army.
  • Collaborate with SMEs and instructors to assess training needs.
  • Create engaging synchronous and asynchronous learning materials.
  • Implement the ADDIE model in training development processes.
  • Utilize advanced technologies, including gamification, to enhance learning.
  • Analyze feedback using evaluation methodologies like the Kirkpatrick Model.
  • Continuously improve training materials based on learner and stakeholder feedback.

Benefits

  • Comprehensive health, life, and disability insurance.
  • Financial and retirement benefits.
  • Paid leave and professional development opportunities.
  • Tuition assistance and work-life programs.
  • Recognition awards for exceptional performance.
Full Job Description
Learning Development Specialist
The Opportunity:

Do you want to develop training that will transform the United States Army? As an instructional designer and developer, you know that even the best tools and processes can't have an impact without the right education. Constructing an interactive course that teaches critical information requires a real passion for understanding the needs of your customer. We have an opportunity for an instructional designer and developer who is committed to solving some of the Army's toughest challenges by crafting effective training.

On our team, you'll work with SMEs, instructors, and product developers to capture your customer's training needs and recommend the right learning solution to help them accomplish their mission. Putting the learner at the center of the training experience, you'll design synchronous and asynchronous materials and support tools. You'll build training material with instructors following the ADDIE model.

You'll use your technical skills, creativity, and experience to come up with new instructional design ideas to develop an engaging, interactive learning experience on screen or in a classroom. You'll use cutting-edge multimedia technologies and strategies, including blended learning, screen casting, and gamification, to shape a successful learning environment. You know communication is key, so you'll meet with SMEs, instructors, stakeholders throughout the process to discuss learning material and incorporate feedback. To ensure your solution is hitting the mark, you'll collect and analyze results using evaluation methodologies such as the Kirkpatrick Model, then fine-tune your training for maximum impact. We focus on growing as a team to make the best solutions for our customers, so you'll learn new tools and skills to develop a creative learning experience that will engage students.

Work with us as we improve the Army through learner-centered instructional design and development.

Join us. The world can't wait.

You Have:
  • Experience with developing technical learning materials for software or hardware
  • Knowledge of standard software authoring tools, including Articulate Storyline 360 or Adobe Captivate
  • Ability to upload, test, and manage content on Learning Management Systems
  • Ability to work smoothly with subject matter experts and stakeholders
  • Ability to organize tasks and meet strict project delivery timelines
  • Ability to write scripts and clear instructional text
  • Secret clearance
  • Bachelor's degree


Nice If You Have:
  • Experience with developing training content and evaluations based on stakeholder requirements


Clearance:
Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; Secret clearance is required.

Compensation

At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen's benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.

Salary at Booz Allen is determined by various factors, including but not limited to location, the individual's particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $52,900.00 to $108,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen's total compensation package for employees. This posting will close within 90 days from the Posting Date.

Identity Statement

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.

Candidate AI Usage Policy

AI is a part of our daily work at Booz Allen, and we are committed to the responsible and ethical use of AI tools. However, we want to ensure a fair candidate process based on your own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) or other tools to assist with responses during interviews (whether in-person or virtual) is prohibited unless permission is explicitly provided.

Work Model
Our people-first culture prioritizes the benefits of collaboration, whether it occurs in person or virtually. To support engagement and effective communication, employees working virtually are generally expected to have their cameras on during meetings.
  • Remote: If this position is listed as remote, there may still be occasions when you are required to work in person at a Booz Allen or customer facility.
  • Hybrid: If this position is listed as hybrid, you will be expected to work from a Booz Allen facility frequently, in alignment with leadership expectations and the needs of the role. You may also be required to work from or visit a customer facility.
  • Onsite: If this position is listed as onsite, work will primarily be performed at a Booz Allen office or customer facility, where employees will collaborate directly with colleagues and customers as required by the role.


About TeleTech

TeleTech is a business process outsourcing company headquartered in Englewood, Colorado. The company was founded in 1982 by Kenneth D. Tuchman and provides customer experience, consulting, and technology services to clients in various industries, including healthcare, financial services, and telecommunications. TeleTech operates in over 20 countries and has over 50,000 employees. The company is committed to sustainability and has implemented several initiatives to reduce its environmental impact.
Learn more about TeleTech
Size
56,000 employees
Industry

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