Position OverviewThe Learning Partner is responsible for coordinating, delivering, and continuously improving training focused on veterinary hospital systems and processes. This role owns a defined portion of the center training curriculum and serves as the primary L&D point person for operational systems education.
The Learning Partner coordinates the end-to-end training experience for key operations roles, delivers select components of the program, and enables others to effectively deliver their portions of the training. This role works in close partnership with Operations, Regional Leaders, The Care Experience, and Instructional Design to ensure training content is accurate, current, practical, and behaviorally aligned.
This is an experienced individual contributor role requiring strong operational knowledge, facilitation capability, and the ability to translate real-world hospital systems into effective learning experiences.
Key ResponsibilitiesOperations Training Coordination & Delivery - Coordinate the operational process and systems portion of the training experience, ensuring content, sequencing, and delivery are aligned across facilitators.
- Serve as a primary facilitator for select components of Operations training (live, in-person and virtual).
- Partner with Regional Leaders, CST members and other facilitators who deliver portions of the program to ensure consistency and clarity.
- Support and train mentors to reinforce systems and processes in the field.
Content Ownership & Development - Own and maintain a defined portion of the Operations curriculum, with authority to independently update materials as systems and processes change.
- Act as the subject matter expert for hospital systems and processes within the L&D team.
- Partner with Instructional Designers to:
- Develop facilitator guides, participant materials, and job aids
- Convert appropriate content into online learning modules
- Ensure materials are practical, clear, and grounded in operational reality
- Develop assessments to evaluate understanding and application of systems and processes.
Operational Partnership - Maintain close alignment with Operations to stay current on hospital systems, workflows, tools, and expectations.
- Proactively identify training impacts of operational changes and update content accordingly.
- Ensure training reflects how systems are actually used in hospitals-not just how they are designed.
Care Experience Integration - Embed The Care Experience behavioral skills into all operational training content.
- Reinforce the connection between strong systems, effective leadership, and a consistent client and team experience.
Continuous Improvement - Gather feedback from participants, mentors, and Regional Leaders to refine content and delivery.
- Identify gaps in system understanding or execution and recommend training solutions.
- Contribute to ongoing improvements in the operations training program.
Qualifications (Required) - 4+ years of experience in:
- Learning & Development, operations training, or
- Veterinary hospital management or multi-site healthcare operations
- Strong working knowledge of hospital systems and processes (e.g., scheduling, workflows, staffing, inventory, financial basics, compliance).
- Experience facilitating training for managers or leaders.
- Demonstrated ability to translate operational systems into clear, practical training.
- Strong collaboration and communication skills, particularly with Operations and field leaders.
- Willingness to travel when needed.
Preferred Skills (Nice to Have) - Experience supporting manager onboarding or multi-week training programs.
- Experience developing facilitator guides or train-the-trainer materials.
- Familiarity with adult learning principles and blended learning approaches.
What We OfferWe care deeply about supporting our team members - professionally and personally. Benefits include:
- Medical, dental, and vision insurance
- Paid Parental Leave (birth, adoption, foster)
- 401(k) with discretionary contribution
- Team Member Pet Discounts
- Emotional wellbeing support - including Calm app access and 24/7 EAP
- CE stipends and career development resources
- Grant Circle - a relief fund for team members facing personal hardship
- Local hospital culture backed by national resources
Pay Range
$85,000-$110,000 USD
