Work Location:Ottawa, Ontario, Canada
Hours:37.5
Line of Business:Human Resources
Pay Details:$76,800 - $115,200 CAD
The successful candidate will be immersed in all things credit.
As a Senior Learning Experience Designer you will work closely with the Manager, Learning Program Design to conduct needs analysis, recommend and develop learning solutions to support aspects of credit adjudication, including underwriter credit acumen, risk tolerance and policy interpretation
In this multi-functional role, you will have a national mandate to be engaged in a variety of initiatives designed to support our partners across the credit centers in Markham, Edmonton, Ottawa, Montreal and Vancouver.
Role Accountability
- Design high quality, multi-approach blended learning and performance solutions on a variety of learning programs that supports business strategic priorities, enable people strategies and impact key business measures.
- Build solid relationships with partners to ensure open communication, via active participation in meetings/working sessions to ensure credit risk interests are being effectively managed
- Act as a subject matter expert with both practical and technical expertise in all areas of content design and development applying adult learning principles and leading industry best practices
- Lead out on project scoping and planning, setting the standards for the learner experience that will enable learning objectives to be satisfied
- Ensure learner accessibility and principles of diversity and inclusion in developing a variety of online learning solutions (i.e., eBooks, graphic rich deliverables, eLearning/simulation, online performance support tools, etc.) leveraging established standards and templates where possible
- Collaborate with business and functional partners to attain a good understanding of project, program and curriculum needs
- Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest
- Support the team by continuously enhancing knowledge / expertise in own area and participate in knowledge transfer within the team and business unit
- Keep current on emerging trends/ developments and grow knowledge of the business, related tools and techniques. Participate in personal performance management and development activities, including cross training within our own team
- Keep others informed and up to date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities
- Contribute to the success of the team by willingly assisting others in the completion and performance of work activities; provide training, coaching and/or guidance as appropriate. Contribute to a fair, positive and equitable environment that supports a diverse workforce
Department OverviewCPB Operations is a national organization that enables the end-to-end customer and colleague experience across Canadian Personal Banking. The team brings together Credit Operations, Customer Service, Transformation, and Credit Practice Management to deliver consistent, high-quality service and advice. Working closely with business partners, we drive operational excellence, support strategic initiatives, and strengthen credit practices across the enterprise. Our mandate is to be the best Credit Team by delivering best-in-class service and advice, while operating within the Bank's credit risk appetite and regulatory framework-grounded in our commitment to being remarkably human and refreshingly simple.
Job Requirements- Bachelor's degree/Advanced Degree in Instructional Design, Adult Education, Educational Technology or a related field.
- 5+ years of experience in Instructional Design.
- Proven experience in instructional design, preferably in a Financial Institution.
- Proficient in Microsoft applications including Excel, Visio and Power Point
- Proficient in Adobe Creative Suite, and eLearning authoring tools such as Storyline360 and RISE360, as well as video development tools such as Powtoon.
- Previous experience developing presentation and communication materials for senior management at all levels
- Strong strategic collaboration skills in working with SMEs for content creation, training adaptation, and validation.
- Strong project management skills with the ability to meet deadlines and work independently.
- A strong focus on attention to detail to produce high quality, accurate and timely deliverables to meet deadlines
- Ability to problem solve, influence and negotiate to deliver results
- Proficient with Accessibility requirements for all training development for in-person, virtual, and self-study delivery. Including the use of tools such as Jaws.
InclusivenessAt TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.
Language Requirement (Quebec only):Sans Objet
