About the Role

The Leader of Transformation & Change Management - Fresh & Retail Adoption is a specialized senior leader responsible for driving sustainable change management, technology adoption, and operational transformation within Logile's retail customers, with a primary focus on Fresh Food implementations covering production planning, forecasting, shrink reduction, and fresh operations. Unlike a delivery or project management role, this position is squarely focused on the human side of change: ensuring that retailers not only go live with Logile solutions, but fundamentally shift how their teams plan, forecast, produce, and manage inventory across fresh departments. This leader designs and executes retailer-side transformation strategies, coaches store and department leaders through behavioral change, and measures success in terms of adoption depth and sustained business impact. What makes this role distinctive is the requirement that the incumbent brings firsthand experience as a retail system end user, someone who has operated within a grocery or specialty retail environment and used production planning, forecasting, or fresh inventory management systems from the floor up. This practitioner's lens is essential to building credibility with retail teams, diagnosing adoption barriers early, and designing change programs grounded in how stores work. This role works closely with Logile's Delivery, Product, and Customer Success teams, but operates as a distinct discipline: the voice of retail transformation within implementations.

Responsibilities

Retail Change Management & Transformation

• Design and lead comprehensive change management strategies for each retail customer, covering stakeholder alignment, communications planning, training architecture, readiness assessments, and adoption metrics.
• Establish retailer-specific transformation roadmaps that align technology deployment phases with the pace of organizational and behavioral change.
• Define adoption as a measurable outcome, tracking usage depth, behavior shift, and business impact at 30, 60, 90, and 180 days post go-live.
• Identify cultural, structural, and process barriers that impede adoption inside retail organizations, and deploy targeted interventions before they become escalations.
• Partner with retailers' HR, Operations, and Training teams to embed adoption enablement into their internal governance and operating rhythms.

Retail Practitioner Engagement

• Leverage personal retail operating experience to establish peer-level credibility with department managers, store directors, regional VPs, and operations teams.
• Translate Logile system capabilities into practical, store-level workflows that resonate with frontline users, not just IT or project sponsors.
• Coach retail teams on new ways of working across fresh departments (deli, meat, seafood, bakery, produce, prepared foods): production planning cycles, forecasting routines, waste reduction practices, and inventory disciplines.
• Serve as the 'retail voice' within Logile implementations - flagging when design decisions or training approaches misalign with how real retail teams operate.

Customer Engagement & Stakeholder Management

• Build trusted relationships with customer stakeholders at both frontline and executive levels throughout the transformation journey.
• Lead change readiness workshops, training design reviews, adoption checkpoints, and post-implementation value assessments.
• Navigate retail organizational dynamics with empathy, patience, and practical credibility.
• Escalate adoption risks proactively to Delivery and Customer Success leadership, with clear recommendations and intervention plans.

Collaboration with Delivery & Product Teams

• Work hand-in-hand with Delivery Managers and Solution Consultants to integrate change management milestones into implementation plans.
• Provide structured adoption feedback to Product and Engineering, surfacing friction points that indicate usability or workflow gaps in the Fresh platform.
• Contribute to building and refining Logile's retail transformation methodology, playbooks, and enablement assets.

Training & Enablement

• Design or oversee the development of role-based training programs for retail end users across all fresh department functions.
• Build train-the-trainer models that transfer adoption capability into the retailer's own organization for long-term sustainability.
• Ensure training content reflects real operational scenarios - not just software walkthroughs - covering production planning, daily forecasting routines, waste tracking, and replenishment workflows.

Qualifications

• Location & Travel: California-based or fully available to travel to and work onsite in California on a regular and frequent basis.
• Additional travel across North America may be required for customer engagements and implementations.

Required

• Firsthand experience as a system end user within a retail organization, having worked in a store, department, or regional role and used production planning, forecasting, fresh operations, or comparable operational systems.
• Deep knowledge of grocery retail operations, particularly across Fresh departments (deli, bakery, meat, produce, prepared foods, seafood).
• 5+ years of experience in change management, organizational transformation, training design, or retail operations leadership.
• Proven ability to design and execute adoption programs for enterprise technology deployments with measurable outcomes.
• Strong interpersonal and facilitation skills, equally effective in a store backroom with department managers and in an executive steering meeting.
• Experience partnering with cross-functional teams (delivery, Engineering, Support, Training) in complex implementation environments.
• Strong written and verbal communication skills; able to simplify complex change into clear, actionable guidance for retail teams.
• Experience with Fresh platforms from the client side (as a retailer or retail operator using a Fresh production planning or forecasting system).

Preferred

• Formal change management certification.

What Success Looks Like

• Retailers who go live with Logile Fresh do not just complete an implementation; they operate differently, and their teams can explain why.
• Store and department managers feel confident and supported, not overwhelmed, when transitioning to new planning and forecasting workflows.
• Logile's delivery teams view this role as a force multiplier because transformation work is embedded in the implementation from day one.
• This person is the one retail teams call, because they trust they will get a practical answer from someone who has been in their shoes.