Overall Job SummaryThe PMO Leader will build and lead our Project Management Office (PMO), driving cross-functional initiatives across the business. This role will be responsible for developing project management standards, improving execution, and aligning projects with business priorities. In addition to overseeing enterprise-wide programs, this leader will also be responsible for the Quality Assurance (QA) function, ensuring quality is built into every stage of project delivery.
Essential Duties and Responsibilities (Min 5%)- Build and lead a high performing PMO function, setting best practices for project governance, tools, workflows, and stakeholder communication.
- Collaborate with cross-functional teams (pharmacy, tech, marketing, ops) to deliver high-impact projects on time and within scope.
- Manage the full project lifecycle: scoping, planning, timelines, resource allocation, risk management, change control, and retrospectives.
- Serve as the escalation point for project-related issues or delays.
- Identify bottlenecks and drive process improvements across departments.
- Track and report on project KPIs, throughput, and resource utilization to drive continuous improvement.
- Support change management efforts to ensure smooth adoption of new processes or tools.
- Lead strategic technology transformation, migration, and modernization initiatives in partnership with engineering, infrastructure, QA, and business stakeholders.
- Drive the delivery of complex technical projects that align with enterprise goals and advance the organization's technology roadmap.
- Balance competing technical and business priorities, ensuring alignment with broader company objectives.
- Scale and lead a high-performing team of project managers and QA professionals.
- Foster an environment of accountability, execution, and continuous improvement.
- Develop and mentor team members to enhance their skills and professional growth by setting clear goals, roles, and expectations to drive consistent delivery and follow-through.
- Balance competing priorities across a portfolio of projects and initiatives.
- Align project delivery with strategic business objectives and resource capacity.
- Provide leadership and direction to the QA team, ensuring standards and processes are followed to maintain accuracy, compliance, and consistency across business operations.
- Advance QA maturity by implementing quality frameworks and continuous improvement practices.
- Partner with cross-functional teams to ensure quality is integrated throughout project lifecycles-especially in documentation, workflows, and deliverables.
- Support the development and continuous improvement of QA procedures, checklists, and reporting mechanisms.
- Ensure the QA function aligns with business needs and contributes to overall project success.
- Serve as a strategic advisor to leadership on prioritization and roadmap alignment.
- Communicate project status, risks, and outcomes clearly across multiple stakeholders, including executive leadership.
Required QualificationsExperience: 7+ years of experience in project management within healthcare, pharmacy, regulated eCommerce, or technology, including 3+ years in a leadership role. Proven track record of delivering technology transformation, migration, and modernization initiatives. Experience managing a PMO or establishing project frameworks in a scaling business.
Education: Bachelor's degree in relevant field preferred (Business Administration, Engineering, Information Systems, etc..). Any suitable combination of education and experience will be considered.
Professional Certifications: None
Preferred knowledge, skills or abilities- Demonstrated success leading and scaling high-performing project management and QA teams.
- Strong grasp of project management methodologies (Agile, Waterfall, hybrid approaches).
- Proven experience leading complex cross-functional initiatives with measurable business impact.
- Experience with project management tools (e.g., Asana, Jira, Smartsheet).
- PMP, Lean Six Sigma, or similar certification preferred.
- Familiarity with change management principles and agile methodologies.
- Experience navigating and leading teams through organizational or operational change.
- Strong focus on data-driven leadership, including tracking KPIs, throughput, and quality metrics to drive continuous improvement.
- Prior experience leading or partnering with a QA function (e.g., process quality, operational compliance, or documentation review).
- Excellent communication, documentation, organizational, and problem-solving skills.
- Proven ability to communicate and influence at the executive level.
#allivetWorking Conditions- Normal office working conditions
Physical Requirements- Sitting
- Standing (not walking)
- Walking
- Lifting up to 10 pounds
DisclaimerThis job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. A team member should perform all duties as assigned by his/ her supervisor.
