General Motors

Lead - Warranty, GM Energy

General Motors • $95K — $115K *
Warren, MI 48089In-Person
Energy & Utilities
Less than 5 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Bachelor's degree in engineering, business, quality, operations, supply chain, finance, or related field; equivalent experience accepted.
  • Minimum of three years' experience in warranty, aftersales, or service operations.
  • Experience managing claims, returns, repairs, or supplier recovery processes.
  • Proficient in analyzing complex datasets using Excel, including macros.
  • Ability to lead cross-functional teams and influence without direct authority.
  • Flexibility to work onsite in a hybrid schedule and travel to suppliers as needed.

Responsibilities

  • Own the warranty claims process from intake to resolution, including repairs and reimbursements.
  • Establish decision rules for various warranty and goodwill cases.
  • Coordinate resolution across multiple functions including Customer Care and Engineering.
  • Maintain traceability of customer cases, product data, and financial dispositions.
  • Prepare claim evidence for supplier reviews and manage dispute resolutions.
  • Analyze warranty data to identify trends and opportunities for cost recovery.
  • Lead performance reviews to enhance warranty processes and documentation.

Benefits

  • Hybrid work schedule with onsite requirements.
  • Opportunities for professional development in warranty management and analytics.
  • Collaborative work environment across various departments.
  • Engagement in a growing business with focus on improving customer experience.
Full Job Description
Job Description
The Role

The Lead - Warranty owns the end-to-end warranty process for GM Energy products and services. This role evaluates and resolves warranty concerns consistently, efficiently, and accurately. The person connects customer cases, field-service information, product data, supplier performance, cost, and quality or safety signals. The role improves customer experience, product reliability, serviceability, and total cost of ownership while building structure in a growing business.

What You'll Do
  • Own warranty claims from intake through resolution, including returns material authorizations, repairs, replacements, returns, reimbursements, and goodwill decisions.
  • Establish and apply decision rules for warranty, out-of-warranty, installation-related, customer-caused, and goodwill cases.
  • Coordinate resolution with Customer Care, Technical Support, Installation, Quality, Engineering, Product Management, Supply Chain, Finance, Legal, suppliers, and service partners.
  • Maintain traceability across customer cases, product serial numbers, installation records, failed components, suppliers, costs, and final dispositions.
  • Prepare claim evidence and lead supplier reviews, recovery tracking, invoicing, and dispute resolution.
  • Analyze warranty and field-service data to identify failure trends, safety concerns, repeat repairs, cost drivers, and recovery opportunities.
  • Lead performance reviews and improve warranty controls, documentation, dashboards, customer communications, and standard work.

Your Skills & Abilities (Required Qualifications)
  • Bachelor's degree in engineering, business, quality, operations, supply chain, finance, or a related field; equivalent professional experience may be considered.
  • Three or more years of experience in warranty, aftersales, service operations, quality, supplier management, claims administration, or a related discipline.
  • Experience managing claims, returns material authorizations, repairs, replacements, service, or supplier-recovery processes.
  • Ability to manage and analyze complex datasets using Excel-based tools, including macros, to improve reporting and process efficiency.
  • Ability to lead cross-functional work, influence without direct authority, and hold partners accountable.
  • Ability to work onsite in a hybrid schedule (three days per week) and visit local suppliers as business needs require (up to 10%)


What Can Give You a Competitive Advantage (Preferred Qualifications)
  • Strong communication, organization, judgment, problem-solving, and decision-making skills.
  • Strong sense of urgency, adaptability, learning agility, and ability to succeed in a rapidly changing environment.
  • Experience in automotive, electric-vehicle charging, energy storage, residential electrical systems, distributed energy resources, or connected products.
  • Experience in Quality, Reliability, and Durability activities or organizations, or with warranty analytics and reporting.
  • Experience with warranty terms, installation or workmanship claims, supplier contracts, service-level agreements, recovery provisions, accruals, reserves, or claim-cost analysis.
  • Experience with the Quality Data & Analytics Platform, warranty IPTV fan charting, Months in Service analysis, prognosis or sufficiency analysis, or supplier invoicing.
  • Experience with Salesforce, OneCRM, warranty-management or returns material authorization systems, enterprise resource planning or logistics platforms, PRTS, Jira, Power BI, or AI-assisted analysis tools.
  • Ability to manage multiple priorities, create structure in ambiguity, build strong relationships, and demonstrate commitment to safety, quality, integrity, and customer outcomes.
GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc).This role is categorized as hybrid. This means the selected candidate is expected to report to a specific location at least 3 times a week {or other frequency dictated by their manager}.The selected candidate will be required to travel

About General Motors

General Motors Company engages in the manufacture and sale of cars and trucks in the United States, China, Brazil, Germany, the United Kingdom, Canada, and Italy. It offers sedans, crossovers, sport utility vehicles, pick-up trucks, coupes, sports/convertibles and hybrid vehicles, hatchbacks/wagons, and vans, as well as mini cars in India. The company also provides parts and accessories, such as iPod and MP3 compatibility, mobility accessories, performance parts, AC parts and services, and merchandise. In addition, it offers vehicle safety, security, and information services. The company provides used vehicles. It offers its products through dealers and distributors. General Motors Company was formerly known as NGMCO, Inc. and changed its name to General Motors Company in July 2009. The company was incorporated in 2009 and is based in Detroit, Michigan. It operates manufacturing facilities in India, the United States, and Canada. General Motors Company operates as a subsidiary of the United States Department of The Treasury. General Motors led global vehicle sales for 77 consecutive years from 1931 through 2007, longer than any other automaker, and is currently among the world's largest automakers by vehicle unit sales. General Motors acts in most countries outside the USA via wholly-owned subsidiaries but operates in China through 10 joint ventures. GM's OnStar subsidiary provides vehicle safety, security, and information services. In 2009, General Motors shed several brands, closing Saturn, Pontiac, and Hummer, and emerged from a government-backed Chapter 11 reorganization. In 2010, GM made an initial public offering IPOs to date and returned to profitability later that year.

General Motors Careers

Join the dynamic team at General Motors, a global leader in automotive innovation and technology. At General Motors, we offer unparalleled job opportunities that propel your career forward while contributing to a legacy of engineering excellence.

Work You’ll Do

Embark on a career with General Motors to drive the future of mobility. Our team is dedicated to redefining the automotive landscape through innovation and leadership in electric vehicles and sustainable solutions. By joining us, you will be part of a culture that values diversity, teamwork, and continuous professional growth.

Transform Your Career

General Motors is not just a company; it's a community where you can grow your skills alongside the best in the industry. Our leadership is committed to providing every employee—from interns to senior professionals—with opportunities for career advancement, leadership development, and diversity training.

Innovate and Lead

At General Motors, innovation is at the core of everything we do. From research and development to manufacturing, our teams work collaboratively to lead the industry with cutting-edge technologies and sustainable practices. We encourage our employees to think big and push the boundaries of what’s possible.

Join Our Global Team

As part of our global workforce, you will collaborate with talented individuals who are passionate about shaping the future of transportation. General Motors offers a variety of career paths in engineering, design, IT, marketing, and more. With over 155,000 employees worldwide, our network provides expansive opportunities for networking and professional development.

Internship Programs and Employment Benefits

Start your career journey with a General Motors internship, where you can apply your academic knowledge to real-world projects. Our internships provide a robust foundation in the automotive industry, with mentorship from experienced leaders. Full-time employees enjoy a wealth of benefits, including comprehensive health care, retirement plans, and performance bonuses, ensuring that your hard work is rewarded.

Explore Job Opportunities

Whether you’re a seasoned professional or a recent graduate, General Motors offers positions that leverage your unique skills. Our hiring process is designed to identify and nurture talent, focusing on aligning your capabilities with the right opportunities for growth within the company.

Stay Connected

Join Our Team Search open positions that match your skills and interests. At General Motors, we look for innovative, driven, and solution-oriented team players. Explore the possibilities that await you in a career at General Motors.

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Customize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities available at General Motors. Embark on a journey of growth, innovation, and leadership at General Motors. Shape your future in an environment that fosters diversity, learning, and the pursuit of excellence. Join us and redefine the roads of tomorrow.
Learn more about General Motors
Size
157,000 employees
Market Cap
$46.9 billion
Industry
Manufacturing & Automotive
Net Income
$6.4 billion
Founded
1908
5 Year Trend
-3.2%
Revenue
$122.4 billion
NASDAQ
GM
* Ladders Estimates

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