The Lead Trainer, TII, will play a critical role in ensuring we create a consistent, reliable service experience to our customers.  This position will design, develop, and deliver training programs that ensure TII is ready to deliver service excellence with Every Traveler, Every Experience, Every Time.  

The Lead Trainer will deliver operational and sales excellence by training those who create an exceptional customer experience, acting as a key change leader and driving performance in a fast-paced, customer centric environment.

Partnering closely with TII Leaders, the Lead Trainer provides onboarding training and development support throughout the organization as the deployment of products, tools, process, and technological enhancements continues.  The Lead Trainer will also play a fundamental role in progressing the career development opportunities to our most valued resource – our employees.  This role will work with a variety of mediums and platforms such as in-person, virtual, asynchronous, and blended/eLearning programs.

This role reports to the Director, Training.  

This is a hybrid role, 1-2 days in the office (flexibility with the days of the week), located in Glastonbury, CT. Hybrid is preferred, but, open to 100% remote candidates working on an EST schedule.

What you will do:

• Lead development of ongoing TOPS — Tools, Operating Routines, Products, Skills learning strategy with SME’s and key stakeholders adhering to standards to incorporate blended learning, including training simulations, eLearning, and ILT training to support ongoing and upskilling training opportunities.
• Use C&F AI approved platforms to create efficiencies in learning creation and evolving AI Coaching tools for hands on learning creation.
• Consult with SMEs and stakeholders to determine training needs and align with variety of formats to provide a blended hands-on learning environment.
• Contribute to the overall success of the training team by implementing ways to continuously improve the learning process.
• With direction of Training Manager design, develop, and deliver skills-based training that aligns to organizational competencies and TII strategic goals.
• Coordinate and conduct seminars, workshops, and training sessions to leaders, and individual contributors as identified.
• Prepare training materials, such as branded power points, job aids, videos, and scripts, for training initiatives.
• Conduct evaluations to identify areas of improvement and proficiency; provide performance feedback to class and individual training participants.
• In partnership with managers, assess the performance over time of employees who have gone through new hire and ongoing training programs.
• Be a champion of change as TII continues to grow and evolve.
• Delivering training programs to other areas of the A&H Division.
• Perform other related duties as needed to fulfill TII’s HR Team mission and goals.
• Other duties as assigned.

What YOU will bring to C&F:

• Passion for people, learning, and teaching; able to create rapport and work in a team environment with others.
• Proven experience consulting with a variety of SMEs and stakeholders to assess and design comprehensive and targeted learning solutions.
• Excellent verbal and written communication skills to develop and deliver in a variety of formats (instructor-led, self-paced, blended learning)
• Experience delivering leadership programs to upskill managers and aspiring leaders as well as ongoing training that aligns with company strategy and initiatives.
• Understands the evolution of training and stays abreast of new technologies such as AI/VR/AR.
• Understanding of effective adult learning methodologies and tools.
• Exceptional presentation, and public speaking skills.
• Ability to think critically and make decisions in a fast-paced, dynamic environment.
• Ensure rigorous tracking and accountability for achieving goals and use data to inform decision making.
• Versed in learning agility; open to new ways of thinking and acquiring new skills and processes to retain our competitive advantage.

Requirements:

• A bachelor’s degree or equivalent work experience is required
• 6+ years of experience in a Learning & Development and/or Training role, with skilled development and delivery in a variety of formats (self-paced, instructor led, and blended learning) is required
• Experience implementing AI Coaching programs is required
• Proficiency in use of AI to create and design training for creation and development efficiencies
• Advanced proficiency with eLearning software such as Vyond, Camtasia, and/or Articulate is required
• Advanced proficiency in MS Office (esp. PowerPoint), Teams/Zoom, SharePoint, and LMS Platforms is required; prior experience with Workday/Sana LMS is preferred
• Ability to travel is required; 30% travel is required and includes travel to CT and NJ offices at least once per quarter  
• Experience with instructional design is required
• Prior experience in the insurance or financial industry is preferred

What C&F will bring to YOU:

• Competitive compensation package
• Generous 401K employer match 
• Employee Stock Purchase plan with employer matching
• Generous Paid Time Off
• Excellent benefits that go beyond health, dental & vision. Our programs are focused on your whole family’s wellness including your physical, mental, and financial wellbeing.
• A core C&F tenant is owning your career development, so we provide a wealth of ways for you to keep learning, including tuition reimbursement, industry related certifications and professional training to keep you progressing on your chosen path
• A dynamic, ambitious, fun and exciting work environment
• We believe you do well by doing good and want to encourage a spirit of social and community responsibility, matching donation program, volunteer opportunities, and an employee driven corporate giving program that lets you participate and support your community