Schedule: Full TimeJob Type: HybridSalary Type: SalaryReq #: 3480About the RoleThe Lead Strategic Customer Success Partner is responsible for achieving client retention and satisfaction for a group of clients. This includes visiting the clients on a regular basis, providing support, reporting and KPIs associated with a client's transportation budget, and partnering with Operations personnel to meet strategic initiatives and continuous improvement ideas. This person is responsible for executing the transportation solution as it was sold to the client and implementing continuous improvement initiatives that Thrill the Customer.
What the Candidate Will Do- Serve as primary liaison on behalf of assigned customers represented with Uber Freight departments and other job functions; Develop and maintain proactive and effective communication with customers, both internally and externally
- Responsible for retention, renewal, growth, cross selling, and contract negotiation for all assigned clients, and developing multiple levels of contact between Uber Freight and client personnel
- Achieve targeted Net Revenue goals in accordance with budget
- Conduct weekly, monthly, and quarterly business reviews, ideation sessions, and other client facing business meetings or virtual sessions as appropriate
- Collaborate with Operations staff and Think Tank to develop, compile, and lead Monthly/Quarterly business reviews with client, focusing on strategic initiatives (VIPs), developmental opportunities, transportation savings, and carrier performance, leading to an optimal freight management solution aligning with customer's expectations
- Track client saving initiatives and reporting and drive initiatives to deliver forecasted savings
- Responsible for supporting and coordinating onboarding of additional facilities and new client team members
- Responsible for communicating customer objectives and Voice of Customer to Uber Freight personnel and delivering solutions and outcomes to the customer
- Create processes through partnering with operations staff to proactively communicate shipment information regarding route changes, delays, or early deliveries to appropriate internal and external customers
- Assist customers with freight cost forecasting and budgeting as appropriate
- Responsible for driving initiatives with the client and internal Uber Freight personnel (TM Operations) to meet Uber Freight net revenue targets and efficiency goals
- Actively participate and drive growth in the marketing and selling of additional Uber Freight services across their assigned customer base
- Maintain timely and accurate Salesforce information for all assigned clients
Basic Qualifications- Bachelor's degree in business, logistics, engineering, or related field
- 5+ years of related experience in account management role
- Experience in MS Office or Google Workspace
- Flexibility to travel regularly (35%-50%)
Preferred Qualifications- Bachelor's degree in business, logistics or other related fields
- 5 - 7 years previous logistics and transportation experience
- Highly knowledgeable in basic modes of transportation, basic understanding of financial processes and P&L responsibilities
- Advanced knowledge of Microsoft Office/Google Workspace - proficient skills in Excel and Tableau desired
Compensation: $117,000 - $150,000 base salary per year, plus eligibility for an annual performance-based bonus.
