Lead Specialist, Federal ServiceNow Architect

KPMG

$120K — $145K *
Education, Government & Non-Profit
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Minimum of five years of ITSM or ServiceNow development experience; U.S. Federal government consulting experience preferred.
  • Bachelor's degree from an accredited college/university.
  • Experience in a Professional Services environment engaging with executive stakeholders and solution architects.
  • Strong verbal and written communication skills, adaptable messaging across stakeholder levels, self-motivated and capable of multi-tasking.
  • Proven ability to delegate and coordinate team activities; expertise in business analysis and solution design.
  • Familiarity with ITSM processes including CSM, HR, SecOps, ITOM, and ITBM; understanding of ServiceNow integration technologies.
  • Proficient in ServiceNow JavaScript scripting, with knowledge of UI technologies like HTML, CSS, and Angular JS.

Responsibilities

  • Define technical solutions at architectural and design levels targeting client business problems.
  • Assist in scope definition and effort estimation for projects.
  • Maintain expertise on the ServiceNow platform and its products.
  • Serve as a project or technical lead on KPMG ServiceNow engagements, communicating solution designs aligned with business outcomes.
  • Perform configuration, integration, custom programming, and technical activities in ServiceNow implementations as needed.
  • Provide guidance, recommendations, and quality assurance to project teams throughout development lifecycles.

Benefits

  • Comprehensive medical and dental plans, vision coverage, disability and life insurance.
  • 401(k) plans with employer contribution options.
  • Personal well-being benefits supporting mental health.
  • Generous Personal Time Off policy based on fiscal year and years of service.
  • Holiday breaks and additional time off around the year end and July 4th.
Full Job Description
Responsibilities:
  • Define at an architectural and design level of detail, technical solutions aligned with our client's business problems
  • Assist with scope definition and level of effort estimation
  • Maintain expert knowledge of the ServiceNow platform and products
  • Serve as a project, work stream, or technical lead on KPMG ServiceNow engagements and design, document, and communicate solution design(s) aligning to desired Business outcomes
  • Assist with performing configuration, integration, custom programming, and other hands-on technical activities in relation to the implementation of ServiceNow, as required
  • Work in conjunction with Project Team(s) to assist with technical activities providing guidance, recommendations, quality assurance, and leadership throughout the development lifecycle

Qualifications:
  • A minimum of five years of ITSM or ServiceNow Development experience; U.S. Federal government consulting experience preferred
  • Bachelor's degree from an accredited college/university
  • Experience in a Professional Services environment engaging with executive stakeholders, solution architects and extended program teams
  • Superior verbal and written communication skills, with the ability to adapt messaging to varying stakeholder levels and is self-motivated / self-directed - capable of multi-tasking and accepting change both in tasks and schedule
  • Ability to delegate work and coordinate team tasking and activities and proven experience in business analysis, requirements gathering, and designing and implementing solutions on the ServiceNow platform
  • Experience with the ITSM processes or in the following functional areas: CSM, HR, SecOps, ITOM, ITBM and a fundamental understanding of the key technologies relevant to the ServiceNow integration solutions including: SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, FTPS
  • Experience with scripting in the ServiceNow platform using JavaScript: Business Rules, Client Scripts, UI Actions, UI Pages, etc. and with user interface (UI) technologies including: HTML, CSS, and Angular JS
  • Ability to travel as required to support firm engagements
  • Applicant must possess or be eligible for a U.S. Government clearance


KPMG LLP and its affiliates and subsidiaries ("KPMG") complies with all local/state regulations regarding displaying salary ranges. If required, the ranges displayed below or via the URL below are specifically for those potential hires who will work in the location(s) listed. Any offered salary is determined based on relevant factors such as applicant's skills, job responsibilities, prior relevant experience, certain degrees and certifications and market considerations. In addition, KPMG is proud to offer a comprehensive, competitive benefits package, with options designed to help you make the best decisions for yourself, your family, and your lifestyle. Available benefits are based on eligibility. Our Total Rewards package includes a variety of medical and dental plans, vision coverage, disability and life insurance, 401(k) plans, and a robust suite of personal well-being benefits to support your mental health. Depending on job classification, standard work hours, and years of service, KPMG provides Personal Time Off per fiscal year. Additionally, each year KPMG publishes a calendar of holidays to be observed during the year and provides eligible employees two breaks each year where employees will not be required to use Personal Time Off; one is at year end and the other is around the July 4th holiday. Additional details about our benefits can be found towards the bottom of our KPMG US Careers site at Benefits & How We Work .

Follow this link to obtain salary ranges by city outside of CA:

https://kpmg.com/us/en/how-we-work/pay-transparency.html/?id=M104ADV_3_26

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