You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.
For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.
Primary Responsibilities:- Own end-to-end architecture for AWS Connect digital chat across portal, mobile, and backend systems
- Define solution design and architecture artifacts (solution intake, diagrams, integration models)
- Design and document integrations between AWS Connect, CRM systems, APIs, backend applications, and third-party platforms
- Lead migration strategy, including legacy system (e.g., LivePerson) assessment, reuse, and migration sequencing
- Architect conversational AI capabilities including intent routing, orchestration, knowledge retrieval (RAG), and escalation to agents
- Define security architecture, including access controls, security profiles, and governance alignment
- Drive operational readiness, including monitoring, reporting, support model, and training alignment
- Collaborate with business, product, UX, engineering, and vendor teams to align requirements and implementation
- Provide architecture governance through design reviews, standards enforcement, and documentation ownership
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:- Bachelor's or Master's degree in Computer Science, Engineering, or related field
- 10+ years of overall IT experience with at least 3-5 years in application or solution architecture roles
- Hands-on experience with AWS, including Amazon Connect and related cloud services
- Solid experience designing and implementing integrations across web, mobile, CRM, and backend platforms
- Experience with large-scale platform migrations, preferably from legacy chat systems (e.g., LivePerson, Genesys) to AWS Connect
- Experience designing conversational AI or chatbot architectures, including intent routing, orchestration, and knowledge-based responses
- Experience with security architecture, access control models, and enterprise compliance considerations
- Experience with DevOps practices, CI/CD pipelines, and infrastructure-as-code (e.g., CloudFormation, CDK)
- Experience working in large, cross-functional programs with multiple workstreams and external partners
- Solid understanding of API design, microservices architecture, and cloud-native integration patterns
- Demonstrated ability to create architecture artifacts, including solution designs, integration diagrams, and technical documentation
- Proven solid stakeholder management and communication skills across business, product, UX, and engineering teams
- Proven solid leadership skills with the ability to drive architectural decisions and governance
*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $112,700 - $193,200 annually based on full-time employment. We comply with all minimum wage laws as applicable.
Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.
