Job Summary
The Lead ServiceNow SPM Developer will lead the design, development, implementation, customization, and enhancement of ServiceNow Strategic Portfolio Management (SPM) solutions. The role will focus on SPM modules, platform development, workflow automation, enterprise integrations, portfolio governance, resource management, and strategic planning. The developer will translate business requirements into scalable solutions while providing technical leadership through design sessions, code reviews, stakeholder collaboration, and implementation best practices.
Key Responsibilities
• Lead the design, development, and implementation of ServiceNow Strategic Portfolio Management (SPM) solutions.
• Configure and customize SPM modules including Demand Management, Project Portfolio Management (PPM), Resource Management, Agile Development, Strategic Planning, and Innovation Management.
• Gather business requirements and translate them into scalable ServiceNow solutions.
• Develop and maintain Business Rules, Client Scripts, Script Includes, Workflows, Flow Designer solutions, UI Policies, and Catalog Items.
• Design and implement integrations with enterprise applications such as Jira, Azure DevOps, SAP, Salesforce, and Workday.
• Develop REST and SOAP integrations to support enterprise data and business processes.
• Build dashboards, reports, KPIs, and executive-level portfolio management insights.
• Optimize project lifecycle management, governance processes, capacity planning, and resource allocation.
• Lead code reviews and technical design sessions and establish ServiceNow development best practices.
• Collaborate with business stakeholders and technical teams to deliver SPM solutions aligned with organizational objectives.
Required Qualifications
• 10+ years of overall IT experience.
• 7+ years of hands-on ServiceNow development experience.
• Strong experience implementing and supporting ServiceNow Strategic Portfolio Management (SPM).
• Expertise with Demand Management, Project Portfolio Management (PPM), Resource Management, Agile Development, Strategic Planning, and Innovation Management.
• Strong ServiceNow development experience using JavaScript, Business Rules, Client Scripts, Script Includes, UI Policies, Flow Designer, and Integration Hub.
• Experience developing REST and SOAP integrations.
• Strong understanding of ServiceNow platform architecture, CMDB, and data modeling.
• Experience with ServiceNow ITSM and ITOM modules.
• Knowledge of Agile, Scrum, and SAFe methodologies.
• Excellent communication, stakeholder management, and technical leadership skills.
Preferred Qualifications
• Experience integrating ServiceNow with Jira, Azure DevOps, SAP, Salesforce, and Workday.
• Experience with ServiceNow Performance Analytics and Reporting.
• Knowledge of App Engine Studio and Automation Engine.
• Experience with ServiceNow AI capabilities, Predictive Intelligence, and GenAI features.
• Exposure to cloud platforms such as Azure or AWS.
• Experience working in Banking, Financial Services, Insurance, or Healthcare domains.
