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Lead ServiceNow Architecture Consultant Category: Software Development/ Engineering
Main location: Canada, Alberta, Calgary
Position ID:J0926-0194
Employment Type: Full Time
Position Description: CGI is seeking a Lead ServiceNow Architect to guide clients in defining strategic direction, designing scalable platform solutions, and maximizing value from their ServiceNow investment. As a trusted advisor, the Lead Architect brings deep business, architectural, and industry expertise while effectively engaging senior stakeholders to shape and enable enterprise transformation.
Your future duties and responsibilities:• A confident communicator with exceptional analytical and problem-solving abilities
• A collaborative leader who fosters strong relationships and champions organizational change
• A professional with extensive IT industry experience and strategic technical insight
• Partner with clients to understand business goals, strategic priorities, and operational challenges
• Architect, design, and guide the implementation of scalable, intuitive, and maintainable ServiceNow solutions tailored to client needs
• Lead solution definition and present architectural recommendations through workshops, presentations, and regular stakeholder engagement
• Oversee end-to-end delivery, including design, development, testing, rollout, and support, while mentoring and coaching ServiceNow developers
• Evaluate and integrate legacy and modern technologies, leveraging the strengths of each within the overall architecture
• Develop migration strategies from current-state environments to target ServiceNow architectures
• Promote and communicate ITIL principles, governance practices, and industry standards across teams
• Provide architectural leadership and expert consultation, ensuring solutions align with industry best practices and CGI delivery frameworks
Required qualifications to be successful in this role:• 5 years of hands-on ServiceNow experience, including architecture or senior solution design responsibilities
• 7+ years in the information technology sector, ideally in enterprise environments
• Strong understanding of enterprise and solution architecture concepts, frameworks, and methodologies
• Broad technical knowledge across applications, infrastructure, integrations, and telecommunications
• Experience in tiered support environments such as IT Operations (ITOM) or Security Operations (SecOps) is an asset
• Excellent interpersonal and communication skills, with the ability to convey complex concepts to both technical and business audiences
• A demonstrated drive for excellence and a passion for helping teams and clients achieve their goals
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CGI is providing a reasonable estimate of the pay range for this role. The determination of this range includes various factors including but not limited to skill set level, geographic market, experience and training, and licenses and certifications. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $110,000 - $210,000
Use of the term 'architect' in this job posting refers to the technical sense related to Information Technology (IT) and does not imply that the individual practices architecture or possesses the requisite license as prescribed by the applicable provincial or territorial architect regulator. We are seeking individuals with expertise in IT architect-related functions, but licensure from an architect regulator is not a prerequisite for this position. Architecture is a regulated profession in Canada which is restricted in terms of use of titles and designation.
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