Wells Fargo

Lead Product Manager

Wells Fargo • $120K — $140K *
Irving, TX 75061In-Person
Enterprise Technology
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 5+ years of digital product management experience or equivalent.
  • 4+ years managing governance frameworks, operational controls, or service management processes.
  • 4+ years using operational metrics and analytics for decision-making.

Responsibilities

  • Lead strategy and operating model for governance and service improvement.
  • Establish processes for performance measures and accountability frameworks.
  • Define standards for documentation and service governance.
  • Partner with cross-functional teams to identify operational risks.
  • Drive governance for incident and problem management processes.
  • Develop scorecards and KPIs to communicate product health and performance.
  • Lead operational health and continuous improvement initiatives.
  • Establish criteria for operational readiness prior to product deployment.

Benefits

  • Opportunities for professional development.
  • Collaboration with diverse teams across the organization.
  • Exposure to a wide range of Workplace Technology products.
  • Engagement in continuous improvement initiatives.
Full Job Description
About This Role
Workplace Technology Operations (WTO) is seeking a Lead Product Manager to drive the strategy, governance, and operational excellence framework supporting workplace technology products and services. This role will establish standards, improve operational readiness, strengthen product governance practices, and advance continuous improvement initiatives across the technology environment. The successful candidate will partner with Product, Engineering, Operations, Risk, and Service Management teams to improve accountability, readiness, and service outcomes.
In This Role You Will
  • Lead the product strategy and operating model for governance, standards, operational readiness, and service improvement initiatives within Workplace Technology Operations.
  • Establish governance processes, review cadences, performance measures, and accountability frameworks that support product and service objectives.
  • Define and maintain standards for operational documentation, knowledge management, support readiness, and service governance.
  • Partner with Product, Engineering, Operations, Risk, Compliance, and Audit teams to identify operational risks, address gaps, and support control effectiveness.
  • Drive governance for incident, problem, change, request, and knowledge management processes while improving operational data quality and reporting.
  • Develop and manage scorecards, KPIs, operational metrics, and executive reporting that communicate product health, readiness, risk, and performance outcomes.
  • Lead operational health reviews, service reviews, and continuous improvement initiatives to address systemic issues and improve customer experience.
  • Establish operational readiness and permit-to-operate criteria for new products, services, and technology capabilities prior to production deployment.

Required Qualifications
  • 5+ years of digital product management experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
  • 4+ years of experience designing, implementing, or managing governance frameworks, operational controls, or service management processes.
  • 4+ years of experience using operational metrics, performance reporting, dashboards, or analytics to drive product or service decisions.

Desired Qualifications
  • Experience with ServiceNow, Jira, Confluence, SharePoint, Power BI, Tableau, or similar operational management and reporting platforms.
  • Knowledge of ITIL, service management governance, operational risk management, controls testing, or audit readiness practices.
  • Experience establishing operational readiness, support models, permit-to-operate processes, or production support frameworks.
  • Experience improving operational data quality, taxonomy standards, reporting accuracy, or governance processes
  • Experience with collaboration and compute applications in a large enterprise

Job Expectations:

  • Must be able to work onsite in Irving, TX in accordance with Wells Fargo hybrid policy
  • Sponsorship is not available for this role

Posting End Date:

4 Sep 2026

*Job posting may come down early due to volume of applicants.

About Wells Fargo

Wells Fargo Careers

Joining Wells Fargo means becoming part of a distinguished financial institution that has been a cornerstone of innovation and leadership in the banking industry. At Wells Fargo, we offer a plethora of job opportunities designed to empower your career growth and development in a diverse and inclusive environment.

Work You’ll Do

At Wells Fargo, you will be part of a team that values diversity and is committed to fostering an inclusive culture. We are looking for professionals who are eager to drive innovation and lead with integrity. Our employees are our greatest asset, and we invest in their professional growth through comprehensive leadership and diversity training programs that are recognized industry-wide.

Explore a Multitude of Career Paths

Whether you're interested in a position in finance, IT, customer service, or management, Wells Fargo has career opportunities in various fields. Our team members benefit from job stability, competitive benefits, and a culture that values and rewards performance and dedication.

Internship Programs

Kickstart your career with a Wells Fargo internship. Our programs provide invaluable industry exposure, professional skills development, and networking opportunities that often lead to full-time employment offers. Interns at Wells Fargo work on real projects, solve actual challenges, and gain the mentorship of seasoned professionals.

Professional Growth and Development

We believe in nurturing the potential of our employees. Wells Fargo offers robust training programs and resources to help every team member excel in their current roles and prepare for future challenges. Growth at Wells Fargo is not just about climbing the career ladder but expanding your skills and expertise to add value to our team and customers.

Benefits and Rewards

Wells Fargo is committed to the well-being of our team members. We offer a comprehensive benefits package that includes health care, retirement plans, and generous paid time off. Additionally, we provide unique perks like employee discounts, adoption assistance, and tuition reimbursement.

Join Our Team

Discover the opportunities waiting for you at Wells Fargo by exploring open positions that match your skills and interests. We are continuously hiring and looking for individuals who bring creativity, passion, and a drive to serve our customers.

Stay Connected

Keep up to date with the latest from Wells Fargo Careers by subscribing to our job alert emails. Tailor your subscription to receive updates that align with your career preferences and get insider tips on crafting the perfect resume and acing your interview.

Networking and Innovation

At Wells Fargo, networking and innovation go hand in hand. We encourage our employees to connect across departments and roles to foster new ideas and strategies that lead to groundbreaking solutions.

Empower Your Career

Step into a role at Wells Fargo where your skills will be honed, your achievements recognized, and your career can flourish. We're not just filling positions; we're building leaders who are equipped to navigate the complexities of the financial world. Join Wells Fargo today and be part of a team that’s redefining the future of banking.
Learn more about Wells Fargo
Size
246,577 employees
Market Cap
$155.2 billion
Industry
Finance & Insurance
Net Income
$3.3 billion
Founded
1852
5 Year Trend
-5.9%
NASDAQ
WFC
* Ladders Estimates

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