NextEra Energy

Lead Product Manager

NextEra Energy • $100K — $130K *
West Palm Beach, FL 33411In-Person
Energy & Utilities
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 5+ years of experience in business operations or program management within the energy services or HVAC sectors.
  • Deep Salesforce expertise including management of service workflows and data reporting.
  • Strong financial skills related to forecasting and performance analysis in a regulated environment.
  • 3+ years of experience with regulated utility programs and compliance-related activities.
  • Proven track record in launching complex programs and managing project plans effectively.
  • Familiarity with regulated utility agreements and vendor management including SLAs.
  • Strong presentation and influence skills, particularly to VP-level leadership.

Responsibilities

  • Own and manage Salesforce capabilities to support program needs, ensuring data integrity and reporting accuracy.
  • Design and oversee user portals aligned with operational requirements, enhancing customer and contractor interactions.
  • Implement financial discipline through forecasting, variance analysis, and compliance documentations.
  • Lead the launch and operation of regulated programs, driving issue resolution and performance reporting.
  • Identify and improve operational gaps, implementing robust governance processes and KPIs.
  • Coordinate billing, customer, and contractor operations while ensuring compliance and quality of service.
  • Communicate effectively with senior leadership, providing insights that drive strategic decision-making.

Benefits

  • Comprehensive health insurance including medical, dental, and vision.
  • 401(k) plan with company matching to help save for retirement.
  • Educational assistance programs for personal and professional development.
  • Generous paid time off policy for work-life balance.
  • Employee discounts on company services and products.
Full Job Description
Requisition ID: 96244

We are seeking a highly capable Program & Business Operations Leader to own end-to-end delivery of a complex, customer-facing energy services program. This role sits at the intersection of Salesforce enablement, regulated utility financial management, program execution, and cross-functional operations in a regulated utility environment and the need of HVAC industry experience.

The successful candidate will bring strong operational judgment, financial acumen, and systems expertise to translate strategy into execution-building scalable processes, ensuring regulatory and financial integrity, and providing clear executive-level insight into program performance. This role requires comfort operating in matrixed organizations, influencing without authority, and driving results through disciplined execution.

Key Responsibilities

Salesforce & Systems Enablement
  • Own Salesforce capabilities supporting the program, including requirements definition, workflows, dashboards, reporting, data quality, and governance.
  • Design and manage customer and contractor portals, service workflows, and operational use cases aligned to program needs.
  • Partner with IT and business teams to translate operational and financial requirements into scalable Salesforce solutions.
  • Ensure data integrity and actionable reporting to support decision-making, regulatory needs, and performance management.


Financial Ownership & Performance Management
  • Apply strong financial discipline in a regulated utility environment, including cost recovery, regulatory reporting, participant revenues, program costs, operating expenses, and audit-ready documentation.
  • Own regulated and unregulated financial forecasting, modeling, analytics, and variance analysis, including clear explanations of performance versus plan.
  • Track and report regulated and unregulated revenue and expense performance, ensuring transparency, accuracy, and alignment with approved program constructs.
  • Support audits, compliance reviews, and regulatory inquiries with well-documented financial narratives and controls.


Program, Process & Project Management
  • Own a regulated program launch and steady-state operations, including launch plans, operating cadence, issue and risk management, executive updates, and performance reporting.
  • Identify operational gaps and control weaknesses; design and implement process improvements that strengthen governance, visibility, and execution.
  • Establish clear operating models, KPIs, and management rhythms to ensure predictable program delivery at scale.
  • Drive resolution of issues and escalations with urgency and accountability.


Cross-Functional & Operational Coordination
  • Coordinate regulated and unregulated billing, payments, credit checks, customer disclosures, service agreements, warranties, escalations, and contractor operations.
  • Serve as the central point of alignment across finance, accounting, legal, regulatory, IT, billing, customer service, operations, marketing, and contractors.
  • Partner with vendors and contractors to manage SLAs, performance scorecards, documentation standards, and escalation paths.
  • Ensure customer and contractor experiences are operationally sound, compliant, and scalable.


Executive Communication & Leadership
  • Prepare clear, concise VP-level updates, including decision materials, risks, recommendations, and financial narratives.
  • Translate complex operational and financial data into actionable insights for senior leadership.
  • Operate effectively in a matrix environment, influencing outcomes through credibility, collaboration, and disciplined execution.
  • Demonstrate strong interpersonal skills, sound judgment, and a team-first mindset.


Required Experience & Qualifications
  • 5+ years of experience in business operations, product or program management, energy services, utility programs, HVAC, home services, or field service operations.
  • Deep Salesforce experience, including CRM, service workflows, reporting, dashboards, requirements definition, data management, and customer or contractor portals.
  • Strong financial acumen, with hands-on experience in forecasting, modeling, variance analysis, and performance reporting.
  • 3+ years of experience in regulated utility programs, including tariffed services, customer billing, cost recovery, regulatory filings, compliance, or audit support.
  • Demonstrated experience launching complex programs, mapping requirements, managing project plans, working in a regulated utility environment, and building operating models.
  • Proven ability to work through Regulated Utility and HVAC industry agreements, SOWs, vendors, contractors, SLAs, scorecards, and escalations.
  • Comfort presenting to and influencing VP-level leadership.


Job Overview

This position is responsible for the successful ideation, development, and launch of new products as well as enhancements of features in existing products. They will collaborate with cross-functional teams to deliver and maintain high-quality products that meet customer needs and business goals.

Job Duties & Responsibilities

  • Provides mentorship for other product managers around the Product Launch process and pipeline management
  • Serves as the subject-matter-expert on customer lifecycle, research, and testing
  • Identifies new ideas around channel testing, completes analysis and shares results with critical team members
  • Identifies new opportunities for developing and launching campaigns which create more viable sales and other opportunities
  • Develops ways to design and launch sales and other support materials to support new product/service launch and existing product growth
  • Monitors industry best practices on market, product, pricing, and customer analysis to deliver improvements in margin and Return on Investment
  • Plans, develops and executes strategic marketing plan to drive growth
  • Conducts and oversees market, product, competitive and customer research activities related to Residential and Commercial channels
  • Implements best practices around managing external product partners and vendors
  • Performs other job-related duties as assigned


Required Qualifications

  • Bachelor's Degree or Equivalent Experience
  • Experience: 6+ years


Preferred Qualifications

  • Master's - Business Administration


NextEra Energy offers a wide range of benefits to support our employees and their eligible family members. Click here to learn more.

Employee Group: Exempt
Employee Type: Full Time
Job Category: Operations
Organization: Florida Power & Light Company
Relocation Provided: No

About NextEra Energy

A growth-oriented limited partnership formed by NextEra Energy, Inc., NextEra Energy Partners, LP (NYSE: NEP) acquires, manages, and owns contracted clean energy projects with stable, long-term cash flows. They own interests in wind and solar projects in North America, as well as natural gas infrastructure assets in Texas. Renewable energy projects are fully contracted, use technology, and are located in regions that are favorable for generating energy from the wind and sun. The seven natural gas pipelines in the portfolio are all strategically located, serving power producers and municipalities in South Texas, processing plants and producers in the Eagle Ford Shale, and commercial and industrial customers in the Houston area. The NET Mexico Pipeline, the largest pipeline in the portfolio, provides a critical source of natural gas transportation for low-cost, U.S.-sourced shale gas to Mexico.

NextEra Energy Careers

Join the dynamic team at NextEra Energy, the world’s leading generator of renewable energy from the wind and sun, and a leader in battery storage. At NextEra Energy, we are committed to providing top-tier job opportunities that foster professional growth and innovation in the energy sector.

Work You’ll Do

Embark on a fulfilling career with NextEra Energy, where we offer a variety of job opportunities across multiple disciplines. Whether you're interested in engineering, business development, or environmental stewardship, you will find a position that aligns with your skills and passions. Our team is at the forefront of transforming the energy industry, making it cleaner and more sustainable.

Innovate and Lead

At NextEra Energy, innovation and leadership go hand in hand. Join our team and collaborate with some of the brightest minds in the industry. Our leadership is committed to fostering a culture of innovation that encourages new ideas and solutions. As part of our team, you will have the opportunity to lead projects that make a real impact on our future.

Grow Your Career

NextEra Energy is not just a company; it's a place where you can grow your career. With our extensive range of professional development and diversity training programs, you will have the tools and resources to thrive. Our commitment to your growth is reflected in our robust benefits package, designed to support you both professionally and personally.

Internship Opportunities

Kickstart your career with a NextEra Energy internship. Our internships provide invaluable workplace experience and a chance to see if a career in the energy sector is right for you. You’ll work alongside experienced professionals, gaining the skills and insights that will benefit you as you move forward in your career journey.

Be Part of Our Team

NextEra Energy is looking for passionate, curious, and innovative team players. Explore job opportunities and join a company that values diversity, leadership, and professional growth. Our team members are our greatest asset, and we strive to maintain a culture that celebrates diversity, equity, and inclusion.

Stay Connected

Keep up to date with the latest at NextEra Energy: - **Explore Careers**: Search open positions that match your skills and interests. We are always on the lookout for talented individuals who are eager to contribute to our mission and vision. - **Networking and Professional Development**: Engage with us through various networking events, professional groups, and social platforms. Connect with other professionals who share your passion for renewable energy and environmental sustainability.

Apply Now

Ready to make a difference? Submit your resume, complete your application, prepare for your interview, and join NextEra Energy. Discover the exciting and rewarding career opportunities that await at one of the most respected companies in the energy sector.

Job Alert Emails

Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Stay informed about new employment opportunities and industry trends with NextEra Energy. At NextEra Energy, we empower our employees to drive change and push the boundaries of what is possible in the energy industry. Join us and transform the way the world generates and uses energy.
Learn more about NextEra Energy
Size
15,000 employees
Market Cap
$6.1 billion
Industry
Energy & Utilities
Net Income
-$51 million
Founded
2014
5 Year Trend
+4.9%
Revenue
$917 million
NASDAQ
NEE
* Ladders Estimates

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